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October 2023 by Derrick Bryant
Always love being here. Nice staff.. clean rooms. Love
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October 2023 by Solana C.
We checked in at about 8pm, the lobby was quiet and there were a couple open parking spots. Our room was clean and has a surplus of dishes and bath necessities like lotion and makeup remover. The pool was warm and nice, and they had a gym. The pool towels were very tiny, like wrap a 5 year old size. Breakfast was at 7:30 but they had it out early at 7. I was surprised at the options and everything was great. They had juice, coffee, breakfast sandwiches, cereal bar, bagels, muffins, toast, boiled eggs, yogurt, bananas, etc! The morning front desk attendant was friendly and brought in her super friendly mastiff dog, named big mama, for national pet day. Petting her was the best part of my stay.
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July 2023 by Tonya S.
Really negative 10 stars!!! Please avoid this place!!! I booked this hotel for business. Scheduled two weeks of reservations. I called the first day of the first week to inquire about canceling my room. The front desk agent canceled my room before telling me there was no refund. Ironically, he tells me that I have booked a prepaid room, which I would never do, considering my travel can always alter. Speaking to the manager did not help the situation and he was very rude and nasty. He told me he was the head huncho and no one could override him. Calling customer service was no help at all, or the "corporate" number. when I asked about my second week strangely it was not pre-paid so I canceled that week as well. I will never stay at this hotel chain again.
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June 2023 by Marsha
Located in the mall parking lot with several restaurants around. The rooms are nice And clean. The front desk staff was very friendly and their breakfast buffet is very good.
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June 2023 by Marvin Jackson
Nice friendly staff, clean room and the building was very clean. They had a good breakfast.
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June 2023 by LoLo G.
On a road trip and I prefer to stay at Marriott brand hotels for loyalty points. The 2 bedroom suite with sofa bed seamed perfect for our family of 5.The sofa bed had no bedding and was covered in crumbs and stains. The mattress looked so uncomfortable that we immediately closed it back up and called the front desk who only offered us bedding if we came to pick up but unapologetic about the condition of the mattress. Luckily no more planes taking off after midnight as this location is very loud close to the airport. The price was reasonable.
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May 2023 by Onara Garcia
This is a very nice place to stay, for either a night or several. It's fully functional as a studio, so it is optimal for a lengthy stay. It includes an induction cooktop, a dishwasher, and a good-sized refrigerator. Everything that you'd is included-plates, utensils, etc. and there is a lending locker for other items Iike crock pots. The studio is clean, modern, and comfortable, and the price is better than lesser equipped hotels. TownPlace Suites is on my list of 'to stay' places.
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May 2023 by Pam Tyson
Best experience from a hotel when visiting. Staff was beyond amazing. Rooms were the cleanest I've ever
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March 2023 by Peter M.
Another Amazing Marriot PropertyI stayed in this TownPlace Suites location while the area on business. I was looking for Hotels in the Monroe area and this highly-rated property showed up on my Bonvoy app at a reasonable price. This is a very well run property, with large, clean, spacious rooms that are very modern and quite accommodating for the business traveller. The front lobby is great for groups or individuals to sit and enjoy the wifi or entertaining, Check-in was seamless and when I tried to get online through the hotels wifi, I was able to connect in a few minutes. The rooms as you would expect from a hotel with suites are large and well laid out. The rooms have a fully-stocked kitchenette with most utensils that you need if you were to cook food. The bathrooms were spotless, the bed was very comfortable and the desk was great for sitting and working. I had a chance to work out in the hotels fitness center. I had a very good workout as the room is fully stocked with Cardio machines, Free Weights, Kettle Bells, Med balls and other equipment. This was a great stay with great staff, and I had no issues and really enjoyed my stay.
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February 2023 by Genevieve L.
From the moment I booked this reservation to the time the shuttle dropped me back at the airport, I was blown away by the exceptional customer service at this Marriott. Trey runs a smooth operation. All of the employees seemed happy and eager to assist me. I needed a few rides and a block to charge my headphones. They came through with all of my requests. D and Sammy were friendly and super helpful.The room was comfortable and clean and the breakfast was delicious. I will definitely come again!
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December 2022 by Lisa Franklin
Excellent all around. If ever in the area again, I will want to stay again at this hotel. Room was comfortable, clean and inviting. Staff was polite and helpful.Next time, I might request a room not on the pool side though as people were down there late and I had to put in earbuds to drown out their voices. I did love the view of the pool as opposed to the parking area/ mall though.I love that it is located in the mall area close to shops and food. Driving around much isn't necessary at this location.
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December 2022 by Briana Latario
We only stayed the night while traveling through. We got in late and the hotel lobby clerk was attentive, super friendly and very helpful. There was people hanging out having fun outside, on the patio. The atmosphere was fun and welcoming. The rooms were immaculate. Nice and cool inside, and very homey feeling. This is the perfect place to stop with your family & it’s fabulous that they allow animals as well. I would definitely stay again and recommend to others.
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December 2022 by John Dooley
Stayed here for 6 weeks - Clean rooms, good basic amenities.The location can be loud if your room is next to the road, so do not choose the left side of the building, and should ideally choose a top floor. Location is very close to the airport and several places to eat.While the rooms were great, the hallways smelled, and typically the residents were gross and would throw trash out in the hall, and sometimes were loud.Overall, I would stay again.
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December 2022 by Mallory Howard
Over all, the facility is nice. We stopped at midnight for a room on a trip. The rooms were clean, for the most part. I Probably would not stay there again, though. It’s about 300 yards from the interstate so sleep was sparse. All I could hear were the Jake breaks of semi trucks all night long. Check out was 12pm but at 8:40 AM house keeping entered our room with out even knocking for our departure clean.
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December 2022 by Sadie Statham Loaiza
Shame this only shows 2☆ Hotel. I've been to true 2 star hotels and they're really awful. This hotel, however, was really nice!! Pleasant fragrance of CLEAN when you walk through the entrance and instantly greeted by friendly staff. Checked in with ease. Room was on point too! Simple but effective: mini kitchen with fridge freezer, microwave, mini oven/stove, dishwasher and sink! Two closets. Bright and fresh bathroom. Bed was super comfy giving me a good night's sleep. If I'm working in Monroe again, this makes a great choice.
