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November 2023 by Brian White
It's 6:50 and I can't get service because your workers don't want to work
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June 2023 by Matt Beshea
Went to drop a line from my plan and they refused to help and said I'd need to go to West Monroe for help. 10+ years with Verizon and about to change
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November 2022 by Lea Dana
I Went to store to get info about upgrading a friends phone (1995 model) and Sierra help me and she was so patient and understanding and truly helpful. That Lady deserves several brownie points, I think Verizon is lucky to have her. (My 2 cents)
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October 2022 by Tonya Hancock
Great experience! Sierra and LaKalep went above and beyond to make my switch from another provider quick and easy. Highly recommend!
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August 2022 by Julian “Michael” Oglesby
Even though I wasn't there for myself I still felt staff did a Good job. The customer service rep that we had to speak with while there that was an epic fail!! Then the tech support we spoke with after that hit it out of the park. So if I was to need a Verizon dealer then yeah I will probably go there.Follow up; since the store thanked me for the review (robot or not) I'll give the last star. So there ya go
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April 2022 by Kelsee Harris
First off, I woke up to my phone not reading the sims card so of course I’m like easy fix !! NO ! Not only that but I went through 2 other stores to change my SIM card… NO HELP! Finally I went to this location and man SIERRA was a lifesaver ! She was such amazing help with great professional customer service. Thanks for helping me out and getting my phone back on track.
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March 2022 by kristin ross
Sierra provided the best customer service I've received in a long time. She was so patient, answered all of my questions thoroughly and went above and beyond. She was also very kind and polite. Give her a raise!!
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February 2022 by Debra Jackson
The Russell Cellular was very helpful and polite. Chad greeted us and helpful with plans and phones. Sierra took time to compare plans with us. Kassidy assisted with the transfer of phones. It was a total team effort that made my shopping experience great!
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February 2022 by kjackson1141
Excellent service highly recommend them for all of your wireless needs. Great staff, very courteous and knowledgeable Kassidy, Chad, and Sierra excellent job
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February 2022 by Paula Gooden-Wade
The switch from Sprint/Tmobile to Verizon was excellent. Chad and Cassey are great. They stayed late to make sure ALL our family devices were taken care of in one setting. You guys have excellent customer service. Lunch on me next time. I've never had such a smooth transition.
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December 2021 by Bryan Eads
Kassidy at Verizon was Johnny on the spot. Took really good care of me and did everything she said she was going to do. Very knowledgeable people at that store. Will be going there with any problems in the future.
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December 2021 by Julian Oglesby
Even though I wasn't there for myself I still felt staff did a Good job. The customer service rep that we had to speak with while there that was an epic fail!! Then the tech support we spoke with after that hit it out of the park. So if I was to need a Verizon dealer then yeah I will probably go there.Follow up; since the store thanked me for the review (robot or not) I'll give the last star. So there ya go
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September 2021 by Sharon Natt
I enjoyed my visit. I felt that I was among friends.The service was top notched and I wil highly recommend this store to my friends and family!!
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September 2021 by Zenaida Soto
Excellent service ? and good talk
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September 2021 by Mary Ann J
Both team members were very polite and welcoming, knowledgeable and quick to assist! Thank you Team Russell Cellular near pecanland mall!?
