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February 2024 by Daniel Fuentes
This is the worst bank I've ever dealt with. There's allot of automation. Even if you come in they still gotta call people or direct you to the app. They can tie up your money easily then it's hard to get to it. Nothing against the people inside of it they're very nice; but they're unable to help you even if they really want to and try. Just it's policies are ridiculous. Don't put your money here. Your better off at anywhere else. I'd recommend you keep your money under the mattress rather than this place.
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January 2024 by Daniel G.
Closed for any excuse they can find.
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October 2023 by Debora Burke
Service in lobby not so great! Second window from right!
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May 2023 by Bobbye Delcambre
Very fast service.
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February 2022 by BigM
Drive Thru lines move slowly.
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June 2021 by Cherita Goudeau
ATM’s always broken. And when I opened new account the ATM card is shows up as invalid card. ATM only accepts cards with raised numbers. It’s getting to be more trouble to keep this bank than to go through trouble of changing.
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March 2021 by David M.
I am a business owner in Louisiana and have used Capital One for more than 10 years. Recently we inquired to open an additional credit card for one of our companies. We went to the bank as usual and asked to get this process started with our local representative. We were referred to a bank person we know and they took our phone and connected it to the wifi. We were then told to fill out the online application on the phone while standing in line. The response was within 60 seconds and a resounding "NO". We were very frustrated with the process and knowing we run over $750K a year through this particular account we assumed to get better than normal attention. The agent told us to wait a 10 days for the rejection letter and then call them. I thought by returning to the bank in person to discuss the rejection was the process but "no" again we were rerouted to a 35 min hold on our cell phone to discuss with some agent at Capital One online.This process is a waste of our time, money and effort notwithstanding our proactive approach to have some level of personal interaction.I guess all the marketing, commercials and salesman like media of Capital One is in reality a waste of time and a joke of reality banking.We are considering moving all corporate accounts because of this issue.Disappointed, angry and will not waste time againBusiness President and officer---signed
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November 2020 by david r
Both ATMs broken. 11/10/20201 week later and both still broken. 11/16/2020
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July 2020 by Billy Souriyakhamphong
Fix your ATM. Its Its always broke.
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November 2018 by DONETTE Baldwin
Love this bank, everyone is nice and helpful and friendly, and fast to be in and get out never have stand in line long.
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August 2017 by Rod Simon
This branch does not have a public restroom; They wouldn't let me use it once when I was in a hurry. I had to go next door to Raising Cane Restaurant!
