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December 2023 by Vi Hoisington
THE BEST! My visit was for my annual eye exam for both glasses and contacts. I had the pleasure of working with Julie, the manager. She did an amazing job assisting me with finding the cutest frames, the perfect fit, and at a remarkable price. Highly recommend!
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December 2023 by Jeffrey Kendall
This location and staff is the best! I came in for an eye exam and two pairs of glasses. The exam was quick and thorough. The staff helped me pick out the best glasses that fit my needs. I got a pair of computer glasses and sunglasses. Both are stylish and the selection to pick from was great. I definitely recommend coming here for your eyewear needs.
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November 2023 by Stephany
I was in town for a wedding and forgot my contacts. I was able to call in and the wonderful staff helped me get a pair to use for the weekend! Everyone was so kind and patient with me. I highly recommend them!
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November 2023 by ross baudot
I recently came to this americas best! Everyone was very polite and helpful. They made sure i had everything i needed to order my contacts. Great service!
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October 2023 by Hoang Shinar
I had previously had my eyes examined at another America's best while on vacation and my prescription changed. I needed a follow-up to finalize the RX, but I live in a state without any America's Best locations. While I was in town for the weekend, the office was able to fit me in to get my RX finalized. Julie called me twice in one day to let me know they had last minute openings, which I really appreciated. I was able to get my prescription finalized and order new contacts. I would continue to go to this location if I lived in town!
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October 2023 by Cheryl Watkins
Excellent selection of frames for every budget, friendly and helpful staff, clean store and Restrooms. Olivia was particularly great at her job-very knowledgeable and professional. She was even able to get the test done with the puff of air that I loathe done quickly, which usually takes people 10 or more minutes to get because I'm blinking and crying, lol. Definitely recommend. My Husband and I both had a virtual visit and that went just as well as a "normal" visit.
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September 2023 by Kelly Melson
Very good customer service! I was promptly greeted by the front desk, I believe her name was Andrea, she made my initial impression very welcoming and personal, the technician was very patient and professional with me as I struggled with getting my eye pressure. Doc was also very attentive to my needs and willing to make sure I remembered how to use my contacts.
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September 2023 by Angel Tait
Olivia Julie Andrea were exceptional, they help and took time with me. Olivia explained the who step to me. They are friendly and had me smiling the whole time I was there thank you ladies.
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August 2023 by Abz Sesenar
I made an appointment in this clinic last week (October 15) for myself and my husband. I received a call before our appointment to informed us that our appointment was cancelled because the doctor was sick. We understood that. We are re-scheduled for tomorrow (October 22) and I received a call again just a few minutes ago and again I was told by Stacey (I assumed she works assisting the clinic) that “MY” appointment was cancelled. She said that the doctor is sick and had a surgery. Then I asked her “What about my husband?” because our appointment is 10 minutes apart. She then put me on hold for few minutes. She came back and told me that the doctor can see me tomorrow at 9 am because the doctor needs to leave the clinic at 3 pm.If she told me before that the doctor is sick and all of sudden can see me in the morning…please let me know if this is right???!!! I do understand that the doctor got sick and had surgery, but if she can see me in the morning, how will I interpret that??? Do not lie to people who seek and needs assistance. The first time our appointment was cancelled, it’s acceptable, but the next time???We have life and job. We plan accordingly and expected to be have our appointment. This is terrible!!!
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August 2023 by Tia Flotte
LOVE this location! Specifically Andrea! She’s always willing to help! She is amazing and always makes my experience better (and funnier lol). Julie is the sweetest too! I’m not trying to go to any other eye dr
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June 2023 by Leslye Roussell
The young lady (receptionist) provided amazing customer service. My appointment was on May 5 at 4:45 p.m. at the Algiers location. I want to apologize for not remembering her name ? but I hope my appointment verification information can identify this amazing employee so she can get the credit she deserves from her boss. And Mario provided exceptional customer service as well, he answered all my questions with a sunshine smile and believe me, I can ask questions. Thanks for making me feel special guys. Your professionalism really made a difference!
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May 2023 by Maria Jacobson
Go anywhere else but here. They charged me for an eye exam and glasses and then never sent my order in. For weeks just told me “it’s not ready yet!” Then finally gave me 2 minutes of their time to find out they were never ordered. I was told to call back later & when I did they put me on hold for over 30 minutes, and when I called back again I was hung up on. Finally talked to a manager and he told me I needed to “calm down” when I asked when I can expect my glasses to be ready, then promptly hung up on me again. So disrespectful and unprofessional.Update: it’s been over two weeks and I still don’t have my glasses that I paid for. I emailed the people who responded to this review and they said they passed my complaint along to the district manager, who never go back to me. So at the end of the day this company stole $150 from me and wasted a bunch of my time. Stay FAR away from them.
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April 2023 by Sarah Steele
I had a very good experience with America's best on Holiday Drive. James the manager was extremely helpful. My husband who suffers with COPD needed new glasses but unable to go in for an appointment. I phoned and James promptly returned my call. He worked it out so my husband wouldn't have to go in to receive his new glasses. The two young ladies were very helpful as well. Now my husband will get his new glasses in about seven days. Thanks James.
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April 2023 by Saravut Phacharasap
Horrible customer service. First they forgot I was there. Then they tried to charge me over $100 for an eye exam which my insurance covers. I called my insurance to confirm. They then asked me (in a condescending way) " why are you calling your insurance company?" They still couldn't figure out why their system is not showing what my insurance is saying. Everyone there was nice, except the GM, who was the only one I dealt with the entire time.
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April 2023 by Lola Logan
I called this location & inquired to find out if they accept my son's insurance. They put me on hold and said they accept it. When I showed up for his appointment, they simply said they don't accept it. They didn't even at least apologize for the inconvenience. All staff should be on the same page about what is accepted and what isn't. I would not have wasted my time going there. Highly do not recommend.
