-
August 2023 by David
Overall a good experience. The only problem is the machine has some very technical settings that are difficult to understand.
-
March 2023 by Kevin Streittmatter
Only dealt with them once so far, but the people at Apria Healthcare were professional, compassionate and thorough. 5 stars.
-
March 2023 by Tamie Cawley
When I needed air to be discharged y'all were there for me. Thank you
-
November 2022 by Lorene Laiche
Do not do business with these people. They will not file the insurance correctly, will continue to send past due bills, and continue to call and harass patient for payment when they haven’t filed the insurance. Have been dealing with them for 3 yrs to get this straight. Do not provide credit card for payment as they will just continue to bill it for monthly fee with no regard for insurance and Medicare. Still owe me money from a couple of years ago. No costumer service… only can speak to billing in Philippines. We are at the point of hiring an attorney to straighten this out for us as there is no other way to get it resolved.
-
November 2022 by Tasty Beverage
Awful company, sends out machines that have been recalled and continues to bill for them even when they are dangerous for use.
-
November 2022 by James Hargrave
Experience by phone and mail very positive. Respectful, understanding and helpful.
-
November 2021 by Electrik Larree
I waited almost 2 weeks for these people to send me a CPAP machine after telling me that they have my insurance info and request from my doctor.After all of that, i get a phone call from them telling me all of their equipment has been placed on backorder and they didn't know when they'll be back in stock.I wish i can give them "0" stars because that is the total amount of service i got from them.Find somewhere else to go because Apria Healthcare sucks arse!
-
November 2021 by Lisa M. Clemmer
My mom is on oxygen and y’all have been THE BEST help! I don’t live near her, but when I was in town a year ago, someone came out to help me understand how all of her equipment worked. And for that I am SO grateful! Then today, she is scheduled to get her second covid shot and her Inogen wasn’t working. Y’all came out to save the day! She needed a new machine. Thank you for being so prompt and so helpful! It means more to our family than you know!!
-
November 2021 by D M
Would give 0 if I could. Beware they charge you almost double for private pay if your insurance doesn't cover the cost of medical equipment. Check Amazon or other sites because the same medical equipment is about 1/3 less than what they charge.
-
November 2021 by Robert Harrison
This company is AWFUL. The worse customer service experience I've ever encountered. EVER.
-
November 2019 by Gammy
We were referred to this company after my husband’s medical insurance changed, and the previous company that he did business with for years was not a provider on the new insurance. It was almost three months ago that the old company forwarded my husband’s information over, and to this day, we still have not received all the supplies. The customer service is the worst that I have ever experienced with a DME company, and it does not appear that representatives know what they are doing. I cannot tell you how many phone calls we have made to the company, because we have lost count. Last week, I finally reached out to a supervisor in the NOLA office who assured that my husband’s supplies would be delivered 9/30/2019 or 10/01/2019. We received his supplies on 10/01/2019 only to realize that they did not send the hose for the C-Pap. I called the local supervisor today to advise her, and her response was, “I don’t know why they didn’t send that.” She expressed no apology and said she would ship the hose out today. Needless to say, we have got to find a more reliable and efficient provider who values their customers.
-
November 2019 by Cassandra Thompson
Absolutely the worst. Before asking your name want your zip code. We had the dr fax an order for a new mattress three times. Finally the third time the order was acknowledged. When calling to see what is taking so long was told waiting for insurance approval. Called Blue Cross and they say never received request from ApriaWent through 4 calls before I was able to talk to an expeditor who said that the order was being processed and she could not give a delivery date. April acknowledged the order for a new mattress was received May 2, 2019 it is now July and mattress has deteriorated to a spring poking bedbound patient in the back. I have never heard of it taking 3 months to get a bed. What processing takes that long?
-
November 2019 by Robert Schleeter
Terrible! I returned a CPAP machine here and they lost the machine and my records were cleared from their system. Apria sent me a bill for $823 which then went to a collection agency. While I was in this office (for the fourth time) the receptionist told me that the exact same thing had happened to someone else.
-
November 2019 by Christopher
By far one of the WORST companies I have ever encountered! No customer service. Keep giving you the run around for certain problems. Billed us one time when a doctor's note was apparently missing. We didn't win with our bank on the clear fraduant charges. However, they ended up giving us the machine for free. Scared of lawyers, huh? Just wanted to let people know to avoid these people like the plague and who you would be dealing with.
-
November 2019 by Mama Jamilah
1 only because I can't give 0.After posting this review I get a response to help from the company. Where were you when I needed your help.