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January 2024 by Ray Palmer
Bought a sidebar table and one of the doors was misaligned I have called at least 5 different times trying to coordinate a technician to repair it so fat no response
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January 2024 by Hung Nguyen
Josiah and Vanessa are amazing employees, the staff is very personable and always caters to my needs. My entire house is filled with their furniture .
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December 2023 by Kate Lingoni
Love Arhaus, and wish I could buy more!! Quality made furniture that is built to last, and looks amazing in my midmod apartment. The store is beautifully laid out (gave me a few ideas), and the floor team really knows their product lines. I really appreciate how you can get design assistance on the front end, and if anything goes wrong later, you can always check back in with them for options. Josiah was a huge help in making a final decision with my last purchase, and helped me find alternatives to an item that was no longer in production. Highly recommend going in store to talk to them about what you're looking for!
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December 2023 by Lawrence Ponoroff
Last year, we purchased three counter stools from this business for approximately $2,100. In the middle of this year my wife decided she wanted a fourth stool and contacted the establishment. At that time, the salesperson, Rebecca, offered her the opportunity to purchase insurance for the stools for $100. My wife initially equivocated, but proceeded after being assured that, if we changed our mind, we could cancel the insurance when we took delivery of the fourth stool and receive a refund.We took delivery in early October and, at that time, advised the salesperson we did not desire the insurance. We received no further word, and October 21 called the store to inquire. We were advised we needed to contact the store manager, a Mr. Borgos, who had authority to issue a refund. My wife emailed him on October 23 and November 17. He never responded to either email. I emailed him on November 29 and requested a response by the end of the day on December 1. Again, this message was just ignored, although, coincidentally, we received the insurance certificate by email on December 1.We have dealt with Arhaus in other cities without any issues. However, this Arhaus store gas over 250 complaints in the past three years. I can't say I'm surprised given the treatment we have received. If there is a disagreement, so be it. Those can be discussed. But for a retail business to simple ignore customer inquiries. Is not ok. There are lots of other reputable furniture companies out there. I suggest you avoid Arhaus.
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November 2023 by Timothy Ratcliff
Beautiful show room, but happy to see them moving a little closer to my home. Great quality products. Our whole house is furnished with their products. Local store has great service.
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September 2023 by Lea HS
If you shop with Arhaus and the item will be delivered, it’s a toss-up as to when you receive the item. If you call customer service you will be told “that’s just how we do business.” In America, it used to be COD - cash on delivery. I’m tired of companies good cop to get you to buy, and then bad cop that they have no idea when the item you paid for will arrive. Wow.
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May 2023 by Clinton F.
We were looking to find a dining set for our 1920's Craftsman house . Bill helped us find a table, chairs and eventually an art deco like chandelier that works well.. while the chandelier was cracked when it arrived (twice.. not surprising give. The fragility and 36" x 18" and being shipped from India).. Jason, the manager at the store was all over it and has worked to measure we received a quality product and experience .. love the table, chairs and now the chandelier..
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April 2023 by Jill Wenzel
The absolute worst costumer service. You will have an easier time getting the Pope on the phone.I bought the Ubud Console table back in august 2022 and it arrived damaged. I just received the new one (beautiful, I’ll say that) but the unresolved credits and discounts have yet to be applied.Save yourself a headache and go with RH whom I’ve never had a problem with.
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January 2023 by Evin Stein
Quality furniture, friendly staff, sometimes can find great deals on floor models!
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September 2022 by Cinnamon G.
Anne from this store is incredibly snooty. I kept wanting to tell her to relax, it's really just a furniture store. There is truly no need to treat people like they are all beneath you for shopping here. I have felt this way every time I have come to this store and I buy very little here because of it. When I went to check out, she told me she was going to help other people first so I waited. She then proceeded to walk away from the register to talk to people she thought were going to spend more money and told another cashier to help me. Very rude, very snooty. Get over yourself, no one is buying the act. If Arhaus wants to know why sales aren't better at this location, this is why. If you read the reviews about this furniture store online, my experience isn't unique. The customer service needs drastic improvement.
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June 2022 by De H.
We placed an order for a number of pieces of furniture and paid in full on that day. At the time the order was placed, we were told that the sofa, which was part of the order, would not be ready for twelve (12) weeks. We were also told that the other pieces were ready to be delivered. Eleven (11) weeks passed from the date we ordered the furniture. When I called to inquire about the status, I was told that the sofa would not be ready for another twelve (12) weeks. After a few additional calls, we understand that Arhaus "can only tell you what we are told as to delivery times." Three (3) months after I placed the order, I still do not have anything to sit on after I paid, in full, on the date we placed the order. I seems that Arhaus has gotten a six (6) month loan, interest free, for the couch, and a three (3) month loan, interest free, for other items. I am extremely disappointed.
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December 2021 by Frank Davis
they call interrupting activities, rudely refuse to identify themselves and hang up on called party while speaking. seems arhaus is less professional than automobile extended warranty callers.
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October 2021 by Rula Odeh
Beautiful furniture, great staff. Ginger has been amazing throughout the whole purchasing process.
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September 2021 by Lianna Patch
BUYER BEWARE. I paid nearly $5000 (!!!) for a Remington sofa here, thinking it was a pricy investment in a comfortable couch that would last for years.I was promised a 3-4 month delivery time. It took SIX MONTHS and repeated emails and calls to the store rep (Vanessa Cunningham, who stopped caring about my order as soon as my invoice was paid) and the main branch shipping dept.And when my expensive sofa was *finally* delivered... it arrived with a lopsided chaise cushion (3 inches higher on one end and side, see photos) + gap where the two pieces are supposed to fit flush together. Together, these defects throw anyone who tries to sit on the chaise into an uncomfortable, off-kilter position stuck between cushions.It took me 2 phone calls to the "concierge" (plus 5 emails with photo evidence of the defect over the span of a month, which they ignored until I called again) to finally get a replacement cushion ordered. Who knows if that will ever arrive. Do yourself a favor and buy furniture from literally anywhere else.UPDATE: "Concierge" estimates SEVEN MONTHS to replace this single faulty cushion. So after waiting 6 months for the sofa, then a month for a response, I'm supposed to have a comfortable couch, let's see... 1 year and 4 months after ordering. What a joke.
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July 2021 by Paul VG
I paid way too much money for a piece of junk that lasted less than 3 months. Refund request was denied by the “manager”, someone barely out of puberty. And while I mention the manager, Anthony, I need to add that while I’m spending a few thousand dollars, I really don’t need to see his below the waist anatomy. I don’t need to see how big or little his package is. It was disgusting, to say the least. The man was dressed for apparently a Saturday night at the clubs. His unprofessional dress and attitude made me realize that this is not a place with which to do business. So to sum up, cheaply made products, managers that dress like cheap dates and zero professionalism.