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December 2023 by Emmett Luty
This bank froze our accounts illegally. I will be reporting them to the CFPB. When we called, they told us that every time we called, our request got pushed to the back of the line. It was an entire week for our business without access to our funds over their administrative error. I hope this place gets its license revoked.
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November 2023 by Groucho M.
Groucho doesn't do or recommend doing business with people who: 1) Don't have a phone, 2) Won't leave a phone number, 3) Don't ANSWER their phone, 4) Let all calls go to already filled voicemail boxes, 5) Have only toll free numbers where all of the above applies. If you go to one of their offices, the same above ALSO applies. No one wants to tell you who they are. You will deal strictly in cyberspace. With all of the benefits that er, er, er ensue. The place has its roots in the Avondale Shipyard. Need you know more?
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November 2023 by Miquel Brown
Onpath is horrible. I don’t know if its the new people they are hiring but they very unprofessional. They are very slow. They are not the same and I do not recommend anyone to go with them. I honestly used to love them at one point of time but they are horrible honest review for someone who been with them since they was ASI I’ve been with this company for over 12 years.
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July 2023 by Jaime Cerrato
My experience was great. I contacted the office and spoke to Rajan about wanting to refinance my vehicle. With help from Him I was able to set an appointment and meet with Him and April. They both helped me and were able to lower my interest rate by nearly half of what I was paying. They were very knowledgeable and showed great care with trying to give me the best possible offer. I will definitely be recommending to my close friends.
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July 2023 by Walter Bardell
I've been banking here since I was 18, I'm 55 now. Great in branch service, great phone customer service, too. They've taken care of all my banking needs. It was so easy to get a loan there, literally over the phone. Not everyone may have had a good experience but mine were great!
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July 2023 by Harold Lassai
I had a financial literacy appointment with Caroline, however I’m grateful bcs her banking knowledge, has given me hope that I’m on the right track , knowing that 1 day I’ll be better than I am now, Thks for the service.
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May 2023 by nadeline santana
Customer service is TERRIBLE! I needed my credit card replaced they said it would take 10 business days, I can not get it expedited or have it unlocked until then.
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January 2022 by Sierra
I spoke with Ms. Kaylee from the loan department yesterday. She was SO kind and so patient and she explained everything to me. Thank you so much!
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January 2022 by Elonda Laurendine
Both Atm machines out of order. Line out the door to get in.
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October 2021 by Rene Duplantier
Hundreds of dollars were taken out of my account fraudulently. I've been here twice to try to get it back. The workers act (or maybe are) totally unable to help me. The anti-fraud hotline isn't any better.
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June 2021 by Latoya Williams
I came into the bank on 6/26/2021. Ms. Demetria was great she exceeds customer service. The line was long and she never lost her cool. She was nice, professional and greeted everyone that walked up to her. I will be back to this location ??
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March 2021 by Blaze Gilyot
Great service,I recently made some changes which involved retirement and interest rates long term savings accounts.The ladies at Midcity can handle my transactions anytime!Ms.Demetrice,Ms.Sita and with the watchful guidance of Ms.Hoa completely satisfied what I needed to accomplish... They made my day!Thanks Midcity!
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January 2021 by Lynn O'Shea
Great customer service, always, from the security guard at the door to the tellers. When there's a question, they do whatever is necessary to find the answer and make sure it's clear. Good work!
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October 2020 by Donald Keelen
Demetrice always do a Great job and is Very professional!!
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October 2020 by Patricia Williams
EXCELLENT, RESPECTFUL
