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November 2023 by Janine Perkins
The tall gentleman that helped me was awesome! I had a very confusing order situation and he took care of everything to fix it! He was very courteous and professional!Thanks so much!
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June 2023 by Judith Gonzalez-Rodriguez
We walked in, having lost my sisters phone, to the most wonderful professionals, Precious and Amaya. They helped us, guided us, and in nothing short of a miracle, were able to get the driver on the phone and get it returned.Thank you, Precious and Amaya, for your gracious help. You are amazing! Way to go, ATT! You have a great group at this location.
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June 2023 by Porkchop Dunn
Amyra and Nathan were amazing. Att has been giving me problems for a few weeks and no other store would help me. They spent well over 4 hours getting the problem fixed and were super nice to me. This is my new store.After hearing the way the ATT support line was, these two need raises.
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June 2023 by Thomas
The staff are excellent I always have a problem when I come but they always make sure I’m happy MAD RESPECT
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May 2023 by Michael Sanders
Went in to switch my phone over to AT&T based on a promotion they were running. Asked about it multiple times and confirmed it with the worker there. He told me it would be applied later. Also promised I could trade in my phone for a new one at no cost based on the promo. Spent hours there transferring my data to the new phone, only to be told the offer didn't apply to this phone, and that I had to call AT&T directly, which I later did and had the trade in accepted. But they told me the promo was never applied, and could only be added when opening the account, which the worker apparently never did despite repeatedly assuring me they did. My phone bill was supposed to go down with this whole exchange, and instead has nearly doubled.They will say anything to make the sale and won't check on any of the details, will lie to you and then turn around and say any issues are your problem to deal with / figure out. I've now spent hours on the phone with AT&T trying to fix this mess. 0/10, don't bother with these incompetent crooks.
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March 2023 by Kate
They have helped us out and the service here is wonderful
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January 2023 by Francis S.
This is a retail store only. If you have service issues, they will have you call AT&T on the phone, same as you could do on your own at home. No complaint about the people working at this location.
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December 2022 by Ansley Gilyot Garibaldi
Miranda and Tevin deserve 5 stars! I visited the store today to trade my old phone in and upgrade to a new one and I had a top notch experience. The store was not busy at the time so I actually had both of them helping me. I thought this was really special because it showed me their focus is really on the customer experience and they went above and beyond together. Miranda was taking the lead on my transfer while Tevin showed me some accessories for my phone. My phone was taking longer than planned to transfer, but I did not mind my extra time in the store because of how clean and comfortable it was. There is a sitting area in the store with a television that they allowed me to utilize while I waited for my phone. Miranda and Tevin were very knowledgeable about service and products and offered very friendly and professional conversation during my time in the store. I would recommend this store and them in particular to help you. 5 out of 5!
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December 2022 by Kathleen DeVaughn
Ken was extremely helpful in processing my insurance claim.All the employees here were courteous and helpful.I would definitely recommend this AT&T store.
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November 2022 by Shelby Buckley
Rudy and the whole staff were very helpful! We had a complex move of accounts and they were very patient and hard working. Great store to go to!
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November 2022 by Peyton Edelson
Larry, Tevin, and Kentiara were amazing!! So so so helpful. Made everything so simple and easy!
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October 2022 by Paola Macrini
NEVER GO IN THIS SHOP!I went to this AT&T shop for help because I came from Europe and the travel sim card from another operator wasn't working. I showed the clerk my mobile phone, the other sim card and he provided me with a prepaid AT&T card not warning me that there was a chance that it couldn't work and in this case there wasn't a refund.The prepaid sim card after several attempts and a lot of time (my holiday time) never worked. The At&T customer service line said that the shop must refund me, I came back to the shop but the store manager refused to refund me and rudely kicked me off the shop. I never thought that all of this could ever happen to me, especially in an AT&T shop in the USA.
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September 2022 by Sally Kansas
I want to acknowledge Miranda at your store at 4537 Magazine Street in New Orleans. I had a problem that was very difficult and Miranda did't give up and finally undid all the issues causing the problem. She's fantastic and should be congratulated!!!!
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September 2022 by Beth M.
Thank you guys! Great job installing my screen protector! Much love! So grateful! You guys took great care of me!
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July 2022 by Jeff
The employee provided good service, but it took almost two hours to resolve an issue. It turned out that the sim card that had been inserted was faulty.
