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November 2023 by Mason Buckman
Melissa and Bill were amazingly helpful!! They were kind, patient, and cared about me as a customer. This is my location of choice!
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November 2023 by Gerard Robinson
Bill was amazing and was very professional to help me with my phone
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November 2023 by Myra Crawford
Excellent customer service; Bill assisted me in purchasing a new phone, set up and patiently answered all my questions. I appreciated him going the extra mile!
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November 2023 by V Rene Dorsey
This guy was meant for this business.He was genuinely concerned with my concerns, my being content, satisfied, and overall euphoric experience.Within less than 8 hours he followed up with me to find out whether or not I had received an email or text for my order.I was so impressed with his customer service I checked my email and there was everything he described to me.UNBELIEVABLE.Totally impressed with Bill.I am now and forever an Att customer because of him.I met the store manager also, and she was bilingual and SO AM I.Which made me feel more at home.
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October 2023 by Alfred Burns
The staff was very knowledgeable patient and understanding. Bill was fantastic!
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October 2023 by Claus Roemer
Great service and good advice
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October 2023 by M A.
Worst ordeal ever. I wish I had not gone to this store. Went in because I had an issue with my internet service and wanted to inquire if they could send a technician to my house. The manager (CHANTEL) told me “oh hey let me just take a look at your account in the system” she then asked me to fill out a whole application without telling me what it was. When I insisted, she said that it was to see if they could find a tech. 30 mins into the store I get a text message from ATT on my phone telling me “thank you for signing up for new service with your new account…”. I was shocked that this lady Chantel signed me up for a new service instead of looking for a technician. I presume she did this to meet sales numbers by duping me. And the horror doesn’t end there, turns out she cancelled my previous service. When I confronted her at the store about this, she simply lied to my face saying that “oh I didn’t sign you up for new service, I was just checking for a technician”. I left fuming from the store with several more problems than what I had come in for. I should’ve simply just called customer service. Then I had to spend 3.5 hours on the phone with ATT to sort all the mess Chantel had put me in and my internet service was delayed by a whole week because of her duping me. Beware, do not go to this store unless you want to leave with more problems than you had come in for. Chantel needs to be fired and someone more competent is needed to manage this store. I would give this store negative starts if I could because of her.
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October 2023 by william jenkins
BILL WAS EXTREMELY HELPFUL WITH MY CELLPHONE ISSUES THE TECHNICAL ISSUES AND MY CONCERNS WITH KEEPING VALUABLE INFORMATION THAT I WANTED AND NEEDED TO KEEP OH BILL WAS SO PROFESSIONAL AND address everyone that came into this location on ST.Charles AVE. NEW ORLEANS,LA. BILL IS THE BESTRCS!!
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October 2023 by Melanie Madera
Very helpful staff and amazing customer service. i’ll be definitely going back when is time to change my phone ?
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September 2023 by Chad Boland
I lost my phone on Bourbon Street and needed a new one. The staff here was very friendly and helpful. Apparently this happens a lot in Nola ?.
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September 2023 by Karen Hinton
All three people working that day were terrific. Beyond terrific. But customer service was a nightmare. They needed to contact customer service to resolve issues with new iPhone and Apple Watch! Need to improve the help on the phone!
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September 2023 by Matthew West
Went in on Sept 2, 2023 because my phone was stolen and I was super stressed out. The two girls in there brightened my mood and helped me get a new phone. They were so friendly and hilarious.
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August 2023 by John Hagan
I hate buying phones/plans online so I always go to the stores. This is the best one I’ve found. They always treat you like friends…So you end up cutting up while being helped. L&M are so friendly. May be out of the way for most but if you live/work in the CBD, go there.
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July 2023 by Karl Dixon
Went for a phone upgrade. Fully accommodating. Wish they had bundle deals for cellphone accessories. Melissa was extremely pleasant and helpful.
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June 2023 by Yosselin Romero
I try not to come to this store too often because they had a very rude manager before. But I recently had no other choice but to come back to this store and they HAVE A NEW MANAGER and SHE IS AMAZING! I will define will be coming back to this store. She is very sweet young girl and definitely knows what customer service is unlike the old manager I think his name is Devin. But Melissa is very good at her job and has a lot of patience.
