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November 2023 by Regina Jackson
This is my 3rd purchase there, and every time has been a wonderful experience. I always get exactly what i want and never there for hours end. Thanks, Banner Chevrolet, for the prompt and professional experience throughout my purchase. ?
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November 2023 by Queen City Limo LLC
I had a problem with my Suburban, check engine light came on, and I bring it to Dealer, he took a look, smile to me, and instead of do reprogramming, he said I has a problem with one part which cost 1200$. I paid 200$ for diagnostic, I took my car out, went to enother dealership, they told me no worries, reprogram my car and I forget about this problem. They just making money, they don't work for customers, making new unreal problems, just to get a money from the customer even if customer don't need to change expensive part and keep the car for weeks.… newer return to this dealership.
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November 2023 by Japalet Bustamante
My fluids were not filled so therefore my check engine light came on only for me to find out that I had no transmission fluid. What a surprise when I just got my car serviced last week. Not good. Highly upset.
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October 2023 by Shy Rice
Great all around customer service! The salesman, finance rep, and the on star tech were very welcoming and friendly! They will work with you and get everything worked out! You are GUARANTEED to drive off in your dream car/truck! THANKS to all the staff at Banner Chevrolet!
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October 2023 by Raffeal Neal
Myron was able to get us the vehicle we wanted at a good interest rate. He was very professional, friendly and made us feel like family. We will definitely recommend family and friends to Banner Chevrolet of New Orleans in the future.
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September 2023 by Jonika Julian
I do not recommend this service location. I dropped off my vehicle yesterday to have the door handle replaced. Robert stated he would call me in one hour to provide a price quote and get permission to proceed. 4 hours later, I still hadn't heard anything. Patiently waiting, I decided to send my husband to get an update. Robert was at lunch, and he left to give him time to come back. 4 more hours later, I began to call, but there was no answer. Finally, when service was closed, he answered and stated the part was on back order due to the strike. He proceeded to ask where I wanted him to leave my keys since service was closed. I couldn't believe it! The next morning, miraculously, the part is available and can be installed. Since I took off the entire day yesterday, I decided I could not TRUST what this place says and proceeded to pick up my vehicle. I get to the counter to pick up this guy behind the counter, and he is upset and rude because Robert told him to install it without my permission. At this point I'm late for work. Every time I go to this place, I am disappointed. I try again because I'm an understanding person and know things happen. Long story short, DO NOT GO HERE.
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September 2023 by Carol Fontan
Service to replace my blown out tire was quick, efficient and no charge since I had the tire warranty offered when we purchased the car. Love this warranty it almost paid for itself. I would definitely recommend this option.
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September 2023 by Jordan Alsobrooks
KUDOS to banner!!! I did not purchase my used vehicle here, but I've had it for 5 months and have bumper to bumper warranty on it for 24000 miles or 2 years whichever comes first. I found it impossible to find ANY normal repair shop that does warranty work, so I called and was able to bring it here. Eddie is AMAZING at customer service!! He informed us every step of the way, was very transparent about how long it would take to have it looked at, and how long the process would take afterwards. I loved his honesty, and enthusiasm towards helping me and keeping me informed! My car is running beautifully and my AC is ICECOLD, thanks you guys! Every face in this place is FRIENDLY and helpful!!Highly recommend! Hell , if i ever need to purchase another vehicle, this may even be my first stop!!,
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September 2023 by Randolph Peters
I had to wait THREE HOURS!!! for an oil change. This is unacceptable. The agent should tell the client what the wait time estimate is going to be so he/she can have the option of waiting, making an appointment for another time, etc.Also, the cost of the service should be given as soon as it is requested so that like myself he/she would not be ambushed by sticker shock. The cost of my last similar service was $64. This one was $111.!!!
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August 2023 by Kimberly Abadie
Both Trey & Larry guided me through the whole buying purchase. They made it super easy and smooth. Trey helped me from the beginning figuring out a round about price on the 23 equinox and put in extra work. Mr. Larry showed me every aspect of the 23 equinox before we went for a test drive. Both were amazing and I would recommend everyone to them!
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July 2023 by Love Yonnie
My experience with Kaden's professionalism exceeds my expectation. The first time I meet him his smile lit up the sky. He was very attentive and concerned about my SUV. That's when I knew I was in good hands. Kudos to you Kaden. Keep up the great work. My experience was awesome. Kaonta VanNorman
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July 2023 by Andree Baham-Johnson
Miss Barbara was soooooo pleasant and personable! She explained the features of the vehicle while we were test driving and listened to me give her a little history lesson about the neighborhoods we were in :) No question was too small and she was very patient! She made the headache of looking for a car a lot easier!
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July 2023 by Chavez
Brought my truck in, service manager was quick to get with me. My truck went in the shop one day, was out the next. Fast and very reliable service. 10/10 would recommend to anyone
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June 2023 by Herman K Taitt Jr
Fast, friendly service. However, it was not always like that. I've been a Corvette Owner and a Banner Customer for over thirty years. I moved away for a stint, returned, then moved away, and finally returned home for the last time. I'm frequently impressed by the increased professionalism of the service staff. After some ups and downs over the years, you guys got it right, and I'm very comfortable bringing my Corvette in every time it needs servicing.
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June 2023 by Tiffany Doan
My service advisor was nice and speed of service was acceptable for a non appointment walk in however this dealership did not have a shuttle service at my 8:30 am drop off time and was told “maybe” 10am til the shuttle service would possibly be available. I didn’t want to risk a maybe so I ordered an Uber. This car dealership doesn’t offer car wash with service either which is surprising to me because how do they wash the cars that they sell? Just overall a very different experience from my normal Houston dealerships. I was understanding of not having all of these amenities available but what really turned me off from ever wanting to return here was that they used some sort of device to pry open the cover to the spare tire key instead of just reaching in and pushing it out and I have three gouges in my rear bumper now. The worst part is is that I didn’t even have my tow hitch cover on so they literally didn’t have to do any work to remove the spare tire key cover and instead they scratched it bad. I wish I had caught it when I was there but didn’t notice it til I got a car wash at home in Houston the next day. If I am ever in town again and need a repair I will be taking my car elsewhere.
