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February 2024 by Kat Westbrook
Super friendly and helpful staff! We had a chain pop while riding the Lafitte Greenway and luckily we were close to Bayou Bicycles. They had us fixed up in no time.
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November 2023 by John Pugh
Had a great experience this week at Bayou bicycles. I went in with a bike I saw online that they could potentially order for me and while they could, one of the owners put me in a bike from their inventory which was very similar…Not only did I save money, but the bike is fantastic. They added some accessories and it was a great experience. They really know what they’re doing.
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November 2023 by Wilson Basse
Very kind staff. They were very helpful and understanding with the problem I was having with my bike. When I came in it felt like all hands on deck to help me out. I would absolutely recommend this bike shop for repairs. I did not go in to buy a bike or any bike accessories but they all seemed very knowledgeable of their products. Will return in the future.
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November 2023 by Rochelle LeBlanc
I wish I had found Bayou Bicycles earlier. They are the most kind, considerate, knowledgeable and proactive in their approach to caring for my beloved bikes. Thank you Matt and Will for everything. I will be back! Best, R
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October 2023 by Ray Burns
Went in there to ask for some work done. I totally understand the shops busy and can’t do it immediatelyThe Guy in the back basically told me I’m an idiot and I should know how to do it because I’m touring on a bike. 2 stars for the customer service up front, kid was super cool!!! Bike travelers #biketour #bikepacking #southerntier #sourhertierroute find somewhere else.
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September 2023 by Stacie M.
Customer service is non existent!!! They are absolutely positively rude and not deserving of your business. I had an issue with my bicycle and walked in to address. I didn't expect same day service I just wanted an opinion. I have purchased many bicycles from these people as well as spent lots of money on accessories and services. I was treated like a second class citizen and spoken to in a degrading and horrific manner. I will NEVER step foot into the place again! I won't give them my money or business and neither should you!!!! I'm telling my entire cycle family as well. This abuse is not acceptable especially to a paying customer. They get zero stars from me!
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August 2023 by Joe Fitzpatrick
I came here to get a new set of grips on my handle bars, but it turned into much more than that. The employee assisting me recommended some grips,so I bought them and started installing them in the store. Once they were on, I couldn't reach the brakes, so I reconfigured my handlebar set up to move the the brakes closer to the grips. During this process everyone was super nice to me. They let me borrow tools and checked in on my progress. I left feeling satisfied, but after a couple days of riding I realized that my new configuration just wasn't working out because I had put the brakes between the gear shifter and the grips, making it difficult to shift gears. I came back in to replace the grips with something shorter, and put everything back on my handlebars the way it was before. I managed to get that done, but while I was finishing up I realized my back brakes were rubbing. Up to this point I had tried very hard to do everything myself without bugging the staff too much, but I decided I needed help. They brought over one of the mechanics, who was quite rude to me. I told him the brakes were rubbing, and went over all the work I had done. He told me my brake line and housing needed to be replaced, and they'd have to take a look at the pads. He could not give me a time or price estimate for the work. I sought a second opinion at NOBS, and after looking it over for less than a minute, the mechanic told me that I didn't need a new brake line or housing, but I did need new pads. He said the reason my brakes were rubbing was that my rim was slightly bent out of shape.TLDR; The staff is very nice and helpful, but the mechanic I spoke to could not give me a time or price estimate, and he misdiagnosed my issue. Also, he was pretty rude about it.
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July 2023 by Lance Fontenot
This is a absolutely great place very honest and hard working people here, amazing service I recommend them to everyone.
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June 2023 by Kenan J.
A large facility, a rail-trail accessible seconds from the shop, a friendly, knowledgeable staff that go above and beyond to ensure you are safe and taken care of. What more could you ask for from a bike shop? Specialized is their in-house brand they carry. Matthew and Tim didn't hesitate letting me test ride as many bikes as I needed to make up my mind, despite me only have two months of experience knowing how to ride a bike. I just let them hold on to my ID, and I was on my way on the Lafitte Greenway. I tried four different bikes and wound up landing on the Specialized Roll Sport. I love it, and I plan on continuing to support this gem of a shop in the future. You should too. You won't regret it.Thanks again to the awesome staff for a fun day of bike shopping.
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May 2023 by Brandon Curwick
A lot of shops around town get reputations for being nose-up know it alls when it comes to bikes. I found my experience here was the opposite. They not only repaired my flat tire on but they replaced my tire valves for free. They also resolved my pedal issue I was having, recommended a great product that I now love, and special ordered grips that I wanted. This place rules and don’t be shy if all you see is specialized when you walk in the door, they’ll work on any bike you bring in!
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May 2023 by Charles Chesnutt
I bought a bike online. It was a waste of time and money. Bayou Bicycles actually listened to what I wanted and how I ride. They put me on a perfect bike. The one size fits all online sellers can't do that. Highly recommend.
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February 2023 by Tay T.
I bought a single speed from the owner about 4-5 years ago! The deal was fantastic & the owner was INCREDIBLY accommodating. Had a friend recently tell me about their great experience here & reminded me of how much I respect this place. Their tune ups are super reasonable with great work even outside of the warranty. My choice of bicycle shop in the entire city!
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January 2023 by Anandi Premlall
Staff was helpful after I started looking around the shop. I received a lot of information and prices of bicycles, which happens to start at only $600. Bikes are really nice, but definitely not in my price range, especially with the rampant bike theft in this city.
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January 2023 by Sean Milliken (Seanwaan)
these guys legit deserve your business. had a flat an they got me back ridin. helped me use a patch. let me use tools. 100/10 would fix a flat again! thank you guys soo much!
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December 2022 by Michael C
I've bought two bikes from this shop in the past 4-5 years, and also helped a friend who bought his bike there, and have had a positive experience each time. I love how the Lafitte Greenway paved bike trail runs right behind the shop, as it provides a much more thorough way to try out a bike than simply riding it around a parking lot.
