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February 2024 by veronica duplessis
Excellent customer service
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December 2023 by Louis and Elaine
I have shopped at Brooks Brothers for years and every experience has been good. They keep a nice inventory of clothing that is in the styles that I like. Anything not in stock can be ordered and delivered within a day or so. I also like their alterations department that makes certain the things I buy fit me properly.
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February 2023 by robert danford
I purchased a suit and sportcoat from this store in December. It was not a bad shopping experience, but the associate I worked with made me feel very rushed about the tailoring process. It seemed like I was inconveniencing him with the alteration process on a new suit and sport coat.
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January 2023 by Matthew Prendergast
Excellent service from Ben. He was patient, thorough, and knowledgeable while helping me select my attire. I'd highly recommend if you are in need of a wardrobe upgrade.
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September 2022 by Holly Taylor
My first time shopping there and Miss Latasha Odds made me feel comfortable because I was definitely out of my element. I can’t forget Mr. Robert Honeycutt was very polite and answered all of my questions…His expertise is amazing and I’ll be back for sure!!!! Highly recommended!!!!
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August 2022 by Keith Splawn
Excellent service and of course some of the best merchandise available for men.
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June 2022 by Scott F.
Traveled to New Orleans for a wedding over memorial day weekend and the airline lost my luggage. I arrived at my hotel With three hours to get ready, wearing 2 day old jeans, T shirt and tennis shoes. Walked to BB from my hotel and was greeted by Benjamin Clement with a friendly "how can we help you?" I explained my situation and he reassured me. He fit me with an off the rack sport coat and found me a pair of trousers that he assured me would be tailored while I waited. New shirt, belt, socks and underwear, but no shoes in my size so he sent me 2 doors down for those. By the time I bought them and returned, my trousers were done. Took my new duds back to the hotel and changed just in time for pictures. BB and Benjamin saved the day!!!!
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May 2022 by Jamie Setterlund
Dear Brooks Brothers,I have been a long-time corporate member and have always worn BB suits and dress shirts for my professional wear. I was recently in New Orleans for a work trip and received an invitation to a black-tie event for an event in Washington DC. The invitation arrived on Monday afternoon and I ran over to Brooks Brothers to order a tux for the event on Friday. The New Orleans store did not have a tux in store but Robert Honeycutt worked so hard to order the tux to be shipped from North Carolina to be delivered to the New Orleans store and had it measured and tailored by Wednesday afternoon for me to travel back to Washington DC on Thursday and be prepared for the event on Friday. His sense of urgency and his staff made me feel so welcomed. If it did not work out, there was no back-up plan of what to wear to the event, so I am beyond grateful for his work and effort to make my event successful.I look forward to staying a very loyal customer and will be contacting Robert in the future for more shirts and suits.
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May 2022 by Orlando Boudreaux
William was amazing. I walked right in and he helped me find what I was looking for immediately. His knowledge of the product is impeccable!
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January 2022 by Milly N.
Today was my first ever time in a Brooks Brothers. It definitely won't be the last. I didn't catch the saleswoman's name sadly but she was so sweet and patient. I stopped in to make an exchange with my sister in law but I will definitely be back with my husband to shop. She made the exchange process so streamlined and simple. They didn't have in stock the size we needed so she ordered it and had it shipped home for us, just like that. Really quick and totally impressive. They have a wide selection of mens wear. Classy, sophisticated and sporty looks for all sized men. I loved the ginger jar decor on the walls. It reminded me of my living room, as I collect them. It was very clean and not cluttered at all. Sanitation measures were definitely in place and all the employees I seen wore masks. You all made a customer out of me. (:
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January 2022 by John Papa
Had a wonderful experience. The 2 gentleman working today were very hospitable. Also William went above and beyond. When I accidentally left my sun glasses in the store, he tracked me down to return them. It made my day. Thank you William!
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December 2021 by Tony Cain
Got a great deal on some new pants.
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July 2021 by Javier Evans
Located at the New Orleans mall on Canal Street. Features classic BB clothing for men and women. On my recent visit Ben assited me with purchase of shoes. He was terrific -- knowledgeable, patient and even offered places to dine and see whe in NOLA.
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July 2021 by Ava Williams
Had one of the worst experiences at this Brooke’s brothers . The older man who helped us was not very good at his job. He did not know the choices of clothing that were available in the store and after asking for a new item he would continuously bring back the same item we asked him to put back. He made us feel very uncomfortable. I highly do not recommend!
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July 2021 by Ralph Allen
Very polite and salesman was great I would rate them 10 stars.
