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February 2024 by Sherry Wood
bank teller took my money order Friday and didn’t deposit it.
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November 2023 by Ktouch
Capital One keeps changing their "Bill Pay" system and it just gets worse. The latest change has me looking for a new bank with better bill pay. They've truly gone backwards and I'm done!
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July 2023 by SMD
Quick, polite service.
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June 2023 by Robert Conger
Mid City Location
Capital One is THE WORST. The level of incompetency is off the charts.
Had trouble getting access to our nonprofits online account. Spent an hour on the phone with someone who said she “fixed it” and that to try again the next day as the system updates overnight. The next day - still not working.
Drive across town to this mid city branch and when asked why I was there by the “greeter”(very unfriendly) she tells me that they can’t help me with online access and that I have to call. I explained that I had already spent an hour on a call and they we’re unable fix it. She shrugged her shoulders and said “our system is down anyway so we can’t help you.”
Went in last Saturday to add someone to our account. The lady was very helpful but couldn’t complete the change because their printers were down and they needed to print stuff for us to sign.
Just arranged to get off of work to try again to add our treasurer to the account this afternoon only to be told upon arrival (4:30 sharp) that they don’t do that type of transaction after 4:00 because it takes “about an hour”. We asked if there was somewhere we’re that is stated and the young woman (same one that was the “greeter” weeks earlier) said “I can get someone to tell you.” And heads to the back.
Random employee comes out (no introduction) basically parrots the same thing adding “she leaves at 4:45 and she’s the only one who can do it.” When I point out that the woman who tried to help us on Saturday was working behind the counter and asked if she could help us, she said “it will take too long”. When I explained all our frustration to her, she simple shrugged her shoulders and said come back on Saturday.
Never once during any of this was there a “sorry for the inconvenience” or any type of empathy or apology.
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June 2023 by Bryan S.
Management at this location provided inaccurate information as to types of accounts supported by Capital One.. Was flatly told they do not accommodate trusts, but when I contacted Capital One's corporate office I was told this information was not correct. If the management of his branch does not know capital one's rules and regulations, I advise everyone to avoid this place.
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April 2022 by Candace
I thought talking to a human being would help. I thought a trained bank teller could help me. I was wrong. I went in to ask for help with my account and was told to call the toll-free number. I was referred to my card and told to call that number. I said I did call that number. All he did was repeat that information and ignore everything else I said. Don’t go to this branch for any help.
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November 2021 by ungabulunga
Trash branch. Imagine banking with a company, giving them your money, paying annual fees and still being unable to rely on basic services. Frequent ATM issues, mix of competent and incompetent employees. Just because banking is transitioning online doesn't mean your physical branches have to be so awful.
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July 2019 by Debra Jackson
It's a Big bank that doesn't care about you! Going there today to close my account. They have held onto a deposit of mine for a solid week now. Small businesses don't matter to them.
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July 2019 by Jonathan Mcswain
Most unhelpful people ever they want to put you off to do everything on the Internet might as well do mobile banking. They stole my check's last week and I'm having a hard time calling the main office to get my money back Next up is to get the police I guess
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July 2019 by Troy Rodriquez
Don't bank here! They will play games with your money!
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May 2019 by Joey Solo
👎 lacking CustomerCare. Teller was rude, disrespectful, and vitrolic. Worst banking experience ever. Was considering opening an account--wouldn't think of it now. Manager sounds polite but her staff needs to learn manners and how to execute their job w/o asking customers to do it for them. Will likely write a letter to their corporate offices next to make sure this doesn't happen again.
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May 2019 by Heidi Wallington
The people are so helpful here!!!
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October 2018 by Forrest D.
What the... heck... is up with this bank? Today I stopped at this branch to make a deposit, and they said they had to scan my DRIVERS license, using some device they mounted at the teller windows. And then she asked me for my SOCIAL SECURITY number (which I presumed they had on file). As IF the wait wasn't long ENOUGH. And I there to DEPOSIT a thousand dollars. Between this, and their phone apps that seem to update on a monthly basis, until it were no longer COMPATIBLE with my device, this bank has REALLY become a pain in the ---------------.
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June 2018 by Erik Clemmer
Great survive and nice employees.
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May 2018 by Rebecca S.
Excellent customer service. The staff went above and beyond to make me feel welcome and help me with my transactions!
