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November 2023 by lauren amaya
The person who speaks Spanish at that General Meyer bank is terrible. He doesn't look for a way to help in other Capital One offices. If they help you open business accounts, they should improve the treatment.
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November 2023 by Ktouch
Terrible "Bill Pay" system. Changes every year and is worse each time. I'm moving my money to a bank that has a better system and doesn't change something just to make it worse.
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September 2023 by Keyona
Horrible
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May 2023 by Amanda Terrebonne
Hot garbage. Drive 10 minutes and go to the Harvey branch. It will still be faster.
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January 2023 by Kristie Higgins
My mom is DEAF and in a wheelchair and the Workers locked her card while she was in the BANK so she can’t use her money all because she would prefer her daughters to be there with her when she makes any transactions and now she can’t even log into her online banking they have been giving us the run around nobody answers the phone on this branch and if I don’t talk to nobody today I will be getting lawyers involved
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July 2022 by Nevada Mayberry
I been with this bank 25 years
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April 2022 by ungabulunga
I'll preface this by saying the bar is set very low with local banking but this might just be the lousiest branch in the GNO. Enough to look into another company after nearly 20 years with capital one.
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January 2022 by Tash' Buchanan
The ABSOLUTE WORST service I've EVER experienced at this Branch!!! I've been visiting this Branch for years everyone is ALWAYS super polite and helpful. Today I had the unfortunate and unpleasant service from teller, lajuana!1. I presented my ID and bank card (saving) from which I requested a withdrawal. In her attempt to explain the scan ID device she was impatient borderline rude. Then when asked which account I wished to withdraw from I replied this one...she then told me to enter the debit card- it wasn't. I then explained I'm not withdrawing from my checking account. She then tells me well we use the befit card..Then proceeded to tell me to insert my debit card...when I attempt to do it, she says you don't have to do it this time. This is for future references! At this point, please just complete my transaction!2. Most Tellers ask how would you like your bills..she did not!I asked for six 100 bills...she replied she doesn't have it! Then TOLS me to pull my mask up over my nose. I told her the sign reads RESPECTFULLY REQUEST...Not Mandatory she then slid my money under the window and said have a good day !I asked what is your name she did not reply I said I'm sorry what is your name she still did not reply I looked at her she said my name is on the bottom of the receipt. I left then thought this was horrible! I went back in to ask for Branch Mgr business card she greeted me with "I've already file a complaint for you"! Stunned I asked for business card was handed a post-it with Shenita F. phone number. The ABSOLUTE WORST EXPERIENCE SUCH HORRIBLE CUSTOMER SERVICE EVER FROM A FINANCIAL INSTITUTION!!!! She should have taken a sick day! I will follow this up with Corporate!!
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September 2021 by Youcef Djellikh
Is the bad bank ever I was waiting for service more the 35 minutes and the agent was bo somthing I I hate all capital one bank they keep freezing my account all the time
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June 2021 by Christi M. La Mark
Capital one is a rip off! they’ve allowed my account to be hacked twice and i’ve been waiting on a debit card for 5 months. y’all are incompetent and inept and provide deplorable customer service.
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June 2021 by Charlenn Robinson
It's a all right Bank but it's very confusing if you have a scooter or a mobile chair I've been thinking they should have a line just for the disabled
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May 2021 by In this World
Inside service horrible! Never have enough tellers! Don't know why they closed Gretna branch. Wait time is too long
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May 2021 by edavid david
I been calling this branch since yesterday and no one is answering the phones. Even the Customer care service called this branch and no answered them as well. This is bad customer service.
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January 2021 by Tonielle Williams
Friendly staff
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May 2020 by Michael Rolland
Always helpful and friendly staff every time I go into this branch.