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September 2023 by Connie Taylor
Today I had a horrible experience at the Behrman location. The young lady with the dreads eating her snacks playing on the computer was extremely disrespectful! I have recently moved to New Orleans from Atlanta and inquired about a late fee charged to my account. Apparently Wells Fargo missed payment on this account when I closed it to move to Chase, it makes sense as I was not charged for the first month (last month) with this company so they could have honestly missed it. Nevertheless what does not make sense is the disrespect and horrible attitude I received from the little girl with the locs who replied, "you got a late charge cuz you late" with an attitude, as she consumed whatever it was she was eating... She went on and on with her attitude until I wanted to have my belongings moved from this location. Finally the elder with whom I was originally speaking chimed in to say the card had been declined, which I immediately understood due to the account change. Considering this is a transition for The Storage Center company, and not the Life Storage service I originally chose... the horrible attitude I encountered as a 1st experience is definitely frowned upon. Good service goes a long way!! Without the prompt response and respectful encounter from the elder on duty, I'd be investing in a new location to pay my $200+ dollars a month to. Strike 1 The Storage Center... Please do better!
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September 2023 by Terrilynn Henry
I have had my unit for over 5 years..I recently gotten a message stating about new owners and someone will get get with me..We’ll after a week passed and no one contacted me nor was anyone answering the phone when I call..I left work early only to find the manager Cheryl Bannister sitting at the desk playing on her personal phone while the office is ringing and she’s refusing to answer..This lady had a very nasty attitude to be a manager..I will no longer keep my unit because not only does the manager had an nasty attitude my bill amount keeps going up every month..I asked for her manager to give me a call and yet no one called me
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August 2023 by Virginia Ramirez
I'm upset because they charged me a $45. late fee for my first month, seems pretty high. I didn't realize it was due a week ago, received no notification or reminder, but they do send an email saying you're late and owe $45. late fee. If you can send an email then you can send a reminder, A heads up would have been nice especially when customers are dealing with other situations and issues.
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August 2023 by Matt Voss
Affordable pricing, clean & safe. Exactly what you want & need in a storage facility
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June 2023 by ebagneris
Great customer service. Cheryl Bannister was friendly and helpful. The facility was clean and the staff was great
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June 2023 by Ari Talana
I’ve stored items with Life Storage #8037 for almost five years and have never had an issue, concern, or complaint. Their disclosures are clear, the property is neat, and every time I interact with staff, it’s been a very pleasant experience! Miss Shelia and Miss Cheryl are a dynamic duo and I appreciate their helpfulness, patience and courtesy! Thank you!!
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June 2023 by Christopher Lesley
Ms Sheila was very professional, polite and helpful. Couldn’t have asked for a better experience.
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May 2023 by Ari
I’ve stored items with Life Storage #8037 for almost five years and have never had an issue, concern, or complaint. Their disclosures are clear, the property is neat, and every time I interact with staff, it’s been a very pleasant experience! Miss Shelia and Miss Cheryl are a dynamic duo and I appreciate their helpfulness, patience and courtesy! Thank you!!
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March 2023 by Lamont Flemings
The service was great ? I can't remember her name but she walked me through and explained everything to me I'm very pleased with her ?
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February 2023 by Janet Simon
When i first got my storage Mrs Staci and Cheryl was very nice they greeted with a smile I been with them for 2yrs and I love them both if you ever need a storage go too life storage its very clean and the new manager Mr Leo he very nice to
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February 2023 by Tammy Forrest
Mrs.Sheryl was very helpful, welcoming ,and accommodating. Thank you so much for making our experience this morning such a breeze!!
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February 2023 by Valeska Crockett
Mr Leo and Ms Cheryl were both very helpful and professional. I highly recommend them to anyone
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February 2023 by Lynell Hawkins
Both Leo an Ms Cheryl was very helpful with explaining the difference between the different storage units .
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January 2023 by Lashonda Paige
Mr. Leo and Ms. Sheryl were very nice and worked with us well! She even made sure we got a good laugh!
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December 2022 by Marie Leger
I called before hand because wanted my transition to be smoothly. I spoke with Leo and he was very helpful. When I arrived, Leo was there to help me and walk me through everything that I needed. The store was clean and everything was very easy!
