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March 2024 by Kevin M.
Unbelievably disappointing experience. We ordered a rather expensive rug for living room, which was delivered with multiple small holes throughout. Salesperson at Covington store agreed to have it remade, and we paid extra to have a good one made even a bit larger. Hours later we were called and told that Doerr chose to not reorder the rug, and demanded pickup of our return rug within 48 hours. Refund took a while to receive, and they will not refund the delivery fee of almost $200. Wrote Chief Officer David Mutter, no response. THEY chose to not make us a new rug in spite of taking money to do just that, and now they want to retain some of my $$$ in spite of their decision. Most definitely NOT a good way to do business....our recommendation: beware and go elsewhere!
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October 2023 by Rob Jenkins
BUYER BEWARE- this company will find every excuse not to guarantee their faulty garbage furniture. Bought a sleeper sofa that didn’t work properly and they will not fix or return it. HORRIBLE COMPANY!
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September 2023 by CYNTHIA Larmeu
I purchased two chairs during the tent sale. Within two days of removing the plastic wrapping the material on one of the chairs was pulling apart. I called Doerr and requested a repair . I was told that I would need to pay as the chairs were final sales. I didn’t see both chairs when I purchased them but was assured that they were in perfect condition. I am extremely disappointed in the customer service. I also purchased a dining room set which was not part of the tent sale at the same and have previously purchased a bedroom set. I will not be returning or recommending this company to anyone else.
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September 2023 by A. A. Young
A terrible sour note around a birthday gift from my 82 year old mother.While Doerr furniture has historically been a good company with nice furniture, a major failure in customer service and respect occurred which ruined a 20 year relationship.I purchased a Shifman mattress from Doerr furniture, and was not told, nor did I see a posting, that the shifman mattresses cannot be exchanged. Once I realized the mattress was too soft and hurt my back, after having it covered in the waterproof mattress topper that they sold me, they informed me that they were going to charge me a 25% restocking fee for a $2,000 mattress!After calling and speaking with the sales person they told me the manager came down to $300 instead of five as a "one-time courtesy," but to add insult to injury that the difference in price if I bought a cheaper mattress would not be returned to me, but would remain on their books as a credit!This is absurd to be charged to exchange a mattress for a more firm one and then not be given the difference back is retail piracy.When I asked to speak to the manager they refused to let me speak to him, stating that that never happens and he is unavailable to talk to customers! I can't make this up.This is a totally unreasonable and absurd position for a company that I've been shopping with for 20 years.Will never return to Doerr furniture and I encourage others to avoid shopping there based on their level of disrespect for the customer and unreasonable position.
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May 2023 by Lea HS
Doerr sales very nice, high quality products. However, What makes this store special is Danielle! Walked in y sold me a great table. We love it! So I called and told her I needed a new couch ASAP. She sold me a couch, then called 2 days later with an earlier delivery date. We love it! If you need something great, go to Doerr and ask for Danielle, she’s the best!
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February 2023 by Mary Vance (Oily Cat Lady)
High quality furniture that will last for years. Solid wood, top grain leather and upholstery made in America. Support a local family owned business.
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October 2022 by Crystal M.
We arrived late on a Friday night with three children in tow and the entire staff was very kind and welcoming. Not once were we made to feel as if we were inconveniencing them by having arrived so late, nor did we ever feel rushed. Judy excels at customer care and we look forward to working with her again in the future.
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July 2022 by Eric Walton
A true local business. I have been a customer since moving to the neighborhood in 2004. Always great service and a staff that knows their products inside and out.
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July 2022 by Flora Fortune
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April 2022 by Jeremy T.
Sunday at 7am, EXTREMELY loud machines operating. For many months this business has proved that they do not respect their neighbors nor care about noise levels. They have constant, neverending improvement projects that are always very noisy. I cannot wait to move.
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September 2021 by Ric F.
Watch out for their 10 year warranty. AFTER having spent $1,800 on a recliner, 3 years later I had a problem that "isn't covered after one year." 3 months later I had another problem that "isn't covered after one year." Turns out not much is covered for 10 years. Should have gone to Lazyboy.
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August 2021 by Robert Gray
Great place a little experience but when getting custom great place.
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June 2021 by Saige Pilgrim
My salesperson was Danielle, but I also worked with Gabriella to design as custom piece. My overall experience was fantastic; Danielle met my needs at every turn, from suggesting the customization to connecting me with Gabriella for the design work to guiding me and my partner through multiple walk-throughs as we selected our furniture. She was incredibly practical and kept our actual living space in mind instead of simply pushing for higher ticket items, and she was realistic about the issues we might face as pet-owners who wanted a leather sofa and arm chairs. When we did face some of those difficulties post-purchase, she was even available to make suggestions and help source replacement or repair items.My only negative to this whole process was the limited nature of Doerr’s warranty policy and the seeming lack of transparency surrounding that policy, but given the overall quality or service, I would gladly shop there again.I should however point out that this is not the place to go if you are seeking trendy or disposable decor — everything here is quality, and priced as such.Highly recommend.
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May 2021 by LeeAnn E
Gorgeous showroom with a fabulous collection of furnishings. Custom furniture also available to suit your taste. Expert design consultants will make sure you don't get overwhelmed by all the options!
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May 2021 by Scarlet Poulet
Very professional and nice customer care
