-
January 2024 by Freda Jones
Please take pics of everything and gas level. If your tire is low don't accept. We spent time and money daily filling tire. Another customer returning vehicle talked about costly replacement of tire and is not going to be reimbursed. Gas level light came on as I left enterprise but sales rep had 3/4 tank full. My pic saved me money. Also my auto insurance cleared for me to keep rental until my return date but I was told I had to pay for additional 3 days. I told rep I have email stating different. He said he would request additional time but if they don't pay he would charge my card. All I'm saying is do your homework before you RETURN! CUSTOMER SERVICE REPS ARE GREAT & PROFESSIONALS. Just not sure about Gas & days of rental.
-
December 2023 by Diondra
This New Orleans East 1-10 service road location was the worst!!! Too much to detail. The wasted time I spent there, the other customers were complaining too! I will never rent from this location. Please don't follow up to ask me anything
-
October 2023 by Alán Jackson
This location, its employees, and the customer service is unmatched and so greatly appreciated. Kendrick was amazing and provided such great service. You can tell that this team strives to just be the best everything. I will definitely be back here.
-
October 2023 by Joe
Rented a vehicle at this location and during the initial inspection I noticed a dent in the vehicle and asked rep to annotate said damage. He shrugged it off and said it would be ok. During the whole process he was extremely nice and helpful. In hindsight, that probably allowed me to let down my guard and trust him, not wanting to be confrontational. Upon returning the vehicle another inspection was performed and first thing the rep did, was walk to where the dent was and asked me about the dent. At that point I was a little shocked, as i knew something unscrupulous was at hand and that i just got caught in their game. He said he would have to file a claim with my insurance. I responded by saying that when the initial inspection was performed that you said it wasn't a problem. Of course he denied ever saying that. Would definitely be curious if any previous claims have been filed before, for the same dent with other insurance companies. My advice to anyone renting a vehicle at this location, is to take pictures of everything before you ever leave the lot. Any dents, scratches, non-working equipment. If this causes any hard feelings, explain to them that it's only for your protection. As some of the previous posters have alluded to. Be very careful dealing with this branch and just automatically be suspect of everything. Some shady insurance stuff is possibly occurring here.
-
October 2023 by Roy Ailshie
Do not rent from here. They are scam artists. Tried to say I had damage on a car and make a claim against my insurance when the car was perfectly fine. Nothing but garbage 2 bit hustlers.
-
October 2023 by Connie Reeb (HALF-PINT)
The people are so friendly and very helpful! Always making us feel comfortable every time we come here.
-
September 2023 by Miss Josie
James and Akira were AMAZING. I definitely recommend this location for your rental car needs!!!Flowers
-
August 2023 by Beverly Hampton
Very please Jharman called me the vehicle was ready EARLY for pickup and used my name during the process Thanks! James did the visual he was VERY Cool in the extreme heat Thanks!But the vehicle was not fuel I think this should be an option for the renter this cause my more money to start my trip. New Oleans East You Rock!
-
July 2023 by Gina Foster
Love the customer service. They make you feel very comfortable and that you can trust their services.
-
June 2023 by Naimah Abdul-Rahmaan
Customer service is the best. The one on Chef sucks so I went to this one, and they were so helpful. I will always go this from now on.
-
June 2023 by Jeffery Kelly
Customer service was excellent! They very knowledgeable and helpful. I will rent again in the future..
-
June 2023 by Msstine J
Kenneth Clark showed the best rental car experience I have ever had. He made sure it was super easy to get me checked in and that the vehicle was clean before being brought out. I observed Kenneth greet each customer by name and as we waited in the lobby he ensured we knew we were next and being taken care of. The quoted price was honored and all questions I had were answered professionally and throughly. Because of Kenneth’s great customer service, I will absolutely use Enterprise Rental on Read Blvd, New Orleans again. Well done!
-
June 2023 by Slyvanus Williams
Best service always makes sure that I got what I asked for with no problems
-
May 2023 by erika ruiz
Horrible! The man behind the desk had a bad attitude and tried to give us a car with expired tags. When we didn't take it he tried to give us a tiny car that wasn't equivalent to what we rented. Left and went to another enterprise and had a much better experience.
-
May 2023 by Nicole Bouche
Me and my husband went in to this enterprise for our reserved vehicle, and I felt racially profiled, which was very not right, never coming back to this place ever again
