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December 2023 by Mia Briggs
UPDATE: I'M SUPER HAPPY TO TELL EVERYONE THAT MY MATTER HAS BEEN RESOLVED AFTER MONTHS OF TRYING TO GET IN TOUCH WITH THE RIGHT PEOPLE I FINALLY HAD THE OPPORTUNITY TO SPEAK WITH THE PROPERTY MANAGER MS. WHITNEY. I HAVE NEVER SPOKEN WITH ANYONE FROM THE COMPANY WHO WAS AS HELPFUL, KNOWLEDGEABLE, AND MOST IMPORTANTLY KIND. BIG UPS TO YOU MS. WHITNEY FOR TAKING THE TIME OUT TO HANDLE THIS ONGOING DISPUTE I HAD WITH PUBLIC STORAGE. YOU ARE DEFINITELY ONE OF A KIND AND I REALLY APPRECIATE YOUR HELP AND TIME!This is a very poor quality location. Rented out one of there biggest units available for months and there has never been a customer service representative in the building. On the day after I moved my things from the unit I went there and waited for hours for a person to show I even accessed the building looking for a representative, using the mobile app on August 1st I entered the building to see if any of the 1/employees were there to help me resolve this issue but yet again no one was there. I walked the entire premises and waited like a stalker. I called the customer service phone number to let them know that the billing charge was a wrong inquiry and they were entirely rude. They told me that if I moved out before the 1st that I shouldn't have come back and accessed the building and that I would be responsible for an entire month of payment. I told them that I wasn't responsible for anything because had they not charged me and had reliable people working at the facility to check and make sure everything was completed correctly there wouldn't have been any charges charged to my account. I called again and again and asked to speak with higher management and my problem still hasn't been resolved. I called again today and was told to call at 930am or show up at 930 am Monday morning and someone would be there to handle this ?. I'm like how will I access the building if the front door is always locked. ? she was basically like this not even my normal facility I am just here toget extra hours but a person who normally works here will be here on Monday at exactly 930 to assist you... I'll leave another update about what happens next!
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November 2023 by Edith Alridge
Whitney was very nice and professional and she helped me with renting my unit today
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October 2023 by Marlo Hill
Whitney was very helpful, knowledgeable and friendly.She made the process easy. I look forward to working her and will recommend others to speak directly w/her.
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October 2023 by Deborah Williams
Whitney was an amazing customer service rep she made my transfer and mover so easy. Thank for the wonderful hep.
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October 2023 by Anthony Lee
Whitney was so nice and helped get the right size unit I need.
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September 2023 by Kevin Turner
I came in and she was very pleasant and welcoming, her customer service is excellent. I want to thank her for everything she does at the storage location. She keeps it very clean and takes care of the property. Whitney does a great job with helping the customers her customer service was great.
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September 2023 by Donna Williams
Whitney made sure she was in the office today so I can pay my bill. Ahe ia always so nice to me, everything I come here. Thank u my baby love u so much
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September 2023 by Johnel Alexander
Came to this location today and she was sweetest young lady with a nicest attitude willing ro help me and take my time. She keeps the property very clean
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September 2023 by Kathleen Green
Whitney was so helpful and nice this morning assisting me with my payment and account. Thank you so much
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August 2023 by Laura Lazard
Whitney was a major help and blessings to me and My family. boast her pay may God continue to bless her in Jesus name amen
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July 2023 by Angie B.
I rented a unit on 7/1/23 with Whitney she is very professional and helpful Love how she multi task with customers in store she made my process painless thank you.
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June 2023 by Terryan Turner
Came to property and Whitney customer service was excellent she assisted me with my reservation and securing my unit. Very nice to work.
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June 2023 by Akisha Brown
Whitney called this morning to setup a time to come to the office, when I got there she was so nice and respectful and help me with my unit.
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June 2023 by Reginald Fontenberry
I came to public storage and Whitney was very nice and respectful and helpful with our unit.
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June 2023 by Charmain Balancier
When I called and spoken with lady she told me she was in the office when I got there Whitney helped with me complete reservation and secure my unit. Very nice young woman
