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December 2023 by Amanda M.
We used the online system to indicate when we were moving out but they refused to reimburse us the prorated amount for month because we didn't physically go in or call to let them know we moved out. The system did not tell say that we needed to inform them in person or over the phone IN ADDITION to having put it in the system. If it was just a couple of days, it wouldn't be a big deal but we are talking 3 weeks. We paid $185 dollars for one week of storage because the system is set up in a sneaky way where it makes you believe you informed them of when you moved out but in reality, it's just a ploy to more than nickle and dime you. AND even though we still have 8 days left, they won't prorate for the 8 days either.
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December 2023 by G S
Great customer service, excellent and clean facilities and well located. Very thankful for the great care and dedication from the team working there.
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November 2023 by Day Monet
This facility has a cart shortage. There seems to be a consistent issue with having enough available. I’ll revise this review if the management solves this problem and adds additional carts.
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November 2023 by Daryl Leeson
Good initial price, they will try and raise it after 3 months (by a lot!). You might be able to negotiate a better deal though.Garage door is constantly broken making getting in a hassle, that's why the 4 stars.
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November 2023 by Christopher Richards
Very clean and everything works as it should. Would definitely recommend. Customer service was great too.
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September 2023 by James Braendel
This company doubled rates and auto-charged it to my card. From $55 to $110. One month increase. GFYS ESS
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August 2023 by Tammy Simms
The people at extra space are so very nice. They have made my experience very easy. Convenience and not to mention affordable. This is my first experience having a storage and I'm glad I choosed extra space. They are number one in my book. I wouldn't have it no other way, thanks, extra space.
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August 2023 by J Billa
BAIT AND SWITCH SCAM, AVOID! I got a large unit and agreed to a price of $225/month and the price went up to $296/month almost immediately after moving a ton of stuff into the unit for an increase of $71. It felt like a bait and switch scam and I was entirely too busy to change units after moving all my stuff in there. I am now seeing the same size unit advertised for $88 on their website at the same location when they could easily drop the price on mine to at least the original price I was paying. I also spoke with someone else there and he said the same thing happened to him. Upon reading other reviews, this is apparently the norm and all of the reviews mentioning how the building is not secure because their security doors are constantly stuck open is true.
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August 2023 by Bishop Olson
My stuff was in there for 3 months and was covered in rat feces when I came back.There are no rules against customers packing their stuff with mothballs and unfortunately the floor my unit was on reeked of them. I spent an ungodly amount of time scrubbing my belongings with vinegar to remove the stench.Additionally on at least 3 separate occasions I found one of the gates/garage doors/sliding doors broken and stuck ajar.Pay more elsewhere if you can, this isn’t it.
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August 2023 by Cassandra Bumgarner
My experience from start to finish was exemplary. Mr. Thomas was very knowledgeable and professionally, helpful in providing me with the services I needed.
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August 2023 by angelina anderson
The nice girl at the front helped me and was very nice and sweet! Definitely happy to do my business here
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July 2023 by Casey Williams
Excellent experience with Extra Space. The staff are extremely helpful and professional, made the process of renting the unit easy and pleasant. The pricing is fair and transparent, and the unit kept my belongings safe, cool, and dry. I'd store here again in a heartbeat and would recommend to anyone.
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July 2023 by Michael Davis
Got my quote on the internet, showed up the next day, and the price was legit not fifteen bucks a month in extra fees tacked on. Setup was quick and easy. Great rates!
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July 2023 by Len H
Great customer service and clean surroundings. Felt comfortable and safe in and outside the building.
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April 2023 by W Nunnery
Not secure. The exit gate has been broken as long as I’ve rented here leaving you vulnerable while loading/unloading and making it that much easier for thieves to enter unmonitored. Recently the entry gate was stuck open and today the sliding doors (secured with an entry code) were stuck open, leaving my unit accessible and making climate control useless. Just generally unsafe. Fix these issues and it’s a good place.
