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December 2023 by Excited About The Apocalypse
So these people are evil. I missed one payment and before I knew it my bill was 400 and change, I tried to pay it before the ridiculous deadline but their intentionally confusing and broken website prevented me from paying before midnight. About 3 weeks later my stuff was auctioned in a very heartless way. You see, I didn't know they were obligated to let me get photos and other super important paperwork before they auctioned. So I lost endless family photos, about literally a pallet worth of drawings and other artwork, basically a decade of learning gone in one fell swoop. Something like 200 sketchbooks, collages. All my personal, private. artwork. I spoke to them in the days leading up to the auction amd all I was told was pay every cent or your screwed. Our previous storage,not being monsters, let us give them a quarter of bill if we promised to clean it out. This place made no such consideration .Cash not community driven. I don't know howbthey sleep at nigh. On piles of our money I'd imagine.
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November 2023 by Tracy
Top notch experience from start to finish! Chris @ the Mid City location in New Orleans has been amazing
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September 2023 by Patrick Smithers
I would highly recommend Extra Space Storage. The manager I worked with saved me money by making me aware of a free month offer that I was unaware of.
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September 2023 by scarlet berckes
My sales rep was wonderful and so personable! Showed me each step to get into my unit and out of the building, as well as locking and etc
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August 2023 by Paul Filippone
Really impressed with this facility (on Cortez) and the people running it. They provided excellent information and service in assisting us with the load in and load out of our storage unit. Really grateful for their assistance and highly recommend!
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August 2023 by Carly Powell
There was some spray “insulation” (it wasn’t insulation but was similar-looking) which was sprayed on the two metal beams which were at the back of my storage. This stuff CRUMBLES AND GOT ALL OVER MY STUFF. Not cool, at all. I didn’t notice until I moved out and had to pull stuff out.Otherwise I don’t have anything negative to say. Well the rent went up a dollar like every other month, after I was there for a year. Due to “cost increases”? I’m sure it was in the fine print of my contract somewhere but that sucked.The employees I interacted with were actually always pleasant and helpful. Which is hard to find in New Orleans.
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August 2023 by C Berthiaume
Very nice place. Stands apart from the rest. Very clean and professionally managed. If you have need for a storage facility, this location is your spot. Props to management!!
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August 2023 by Phil Logan
Very well maintained and Mr Chris was very professional and helpful. Definitely recommend to anyone in need of extra storage space.
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August 2023 by Brian H.
This is a great facility! We've looked around for Extra Space Storage, and we are so happy we chose this one! The staff was courteous, the space is well maintained, and the price is definitely more reasonable than some of the other locations in the city. I highly recommend this location to anyone looking for a storage space.
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July 2023 by Jerry Mixon
Chris was exceptional and extremely knowledgeable of the storage facility located on N. Cortez in midcity/bayou st John. The units and building are very clean and have lots of cameras for security. There is a secured covered off and on loading area that seem to be easier than other storage facilities we have used.
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July 2023 by Jamie Shear
Highly recommend this specific location! Stored basically a small apartment's worth of things here for a year. Had a great experience. The staff is helpful and the space is really clean and well kept. There are other Extra Space properties nearby that are NOT good (the one on Earhart and Norman C. Francis, my friend had rats in her unit), but this property is beautiful and has great loading in area and everything you could need!
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May 2023 by SANDY ANDERSON
We rented a storage unit for our daughter and her roommates who are college students and will be storing their stuff until next year. From beginning to end it was such an easy process. Chris works on site at the S Cortez Street location and provides excellent customer service. He was so kind and helpful to us. Thank you Chris, for taking a lot of stress out of this process. Also thank you to Brandon who I talked to on the phone initially and was very helpful and kind as well. We will definitely be using Extra Space Storage again and we recommend them to those that we talk to. The place is very clean and it's practically a new facility. Keep up the good service ! ?
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March 2023 by Martha Braun
Chris was extremely thorough, helpful & friendly in getting me set up. The facility is very clean & well maintained as well. A++
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February 2023 by Kim Martinez
It’s true this place is clean, convenient and the staff his helpful and friendly. However, the business practices of extra space storage is all together different. They hook you with a fair price, then Jack it up $20 plus dollars a couple of months in. They do this knowing you will probably have trouble moving out and will probably just absorb it given your busy life. I’m planning to move soon. I’d rather have a cluttered guest room than allow another corporation to take my hard earned money. I do not recommend extra space storage.
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January 2023 by Levee Gal
What a great experience today! Chris is one of the best managers I have dealt with. He is extremely knowledgeable, professional, friendly and customer service oriented. Chris covered all my questions by phone, and then took me through all the steps to rent a second unit in preparation of our roof repairs. The facility itself is very clean and smell-free --- very important when you are storing items you care about.
