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February 2024 by Giulia Bianchi
Pretty rude over the phone. Our phone call was less than a minute as I was trying to schedule an appointment, but they basically rush you off the phone, speak over the end of your sentences, and the guy sounded annoyed at the 1 question I ask. Appointments are also apparently useless since they overbook and your appointment doesn’t actually guarantee that your stuff will be done. That is even more inconvenient when you have to drop your vehicle off in the morning for the whole day for something that takes 10 minutes to get done. Chose to just do it myself.
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February 2024 by Charles Bennett
This firestone Rocks! Joe was super helpful on 1/29/24. He made sure I was well informed and taken care of! Amazing customer service Joe! Thank you again. You made my day!
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February 2024 by Annie Rovaris
An awesome place to trust your vehicle into their hands.Professional, respectful, trustworthy company.
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January 2024 by Shercole k
The staff is always so helpful. The man who helped me explained everything as well as what could be potential issues with the tire. I truly appreciate his friendliness and knowledge.
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January 2024 by Lisa Guillory
Moe was great. Service was great. Communication also very good. I use these guys for my personal and work car.
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January 2024 by Douglas Bredar
I discovered a nail in my tire on a Sunday morning. The tire was leaking air and it needed to get fixed asap. I was grateful that your store was open and I was able to get it fixed quickly right when the shop opened.
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January 2024 by Amye Francis
The headlight on my car broke while I was traveling. They were quick with the service and were honest. I got out in time to continue the long trip I had ahead with no other issues.
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January 2024 by Craig Wojciekofsky
Service advisor identified problems and prioritized their importance…waiting room comfortable
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January 2024 by Michael Miller
Went in after lunch with no appointment. Got my car back with new tires and oil change before dinner. Fast and friendly.
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January 2024 by Cristina Miles
Thank you Mo for fitting me in on a Sunday and getting me a new battery!! So appreciate your help and quickness to my car! Highly recommend.
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December 2023 by Randy Williams
I was in and out in 30 minutes compared to 2 hours at other places.
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November 2023 by Natasha Lee
Brought my 2014 F-150 in to diagnose an oil leak at 7:00am. Called them at 2:11pm and was informed they haven’t looked at it. Received a call @ 2:55pm informing me that the car was done. When asked were they able to identify the leak the person that called stuttered and couldn’t answer the question only stating that they couldn’t locate it. Took an Uber back to the shop and was speaking with a short little Hispanic man at the front counter and asked what was the mechanic findings. He stated the the leak was too severe and that only a dealership can handle that. Btw as an auto adjuster it is known that whenever a shop quickly looks at your car and said it’s a “dealership issue”. It means that they don’t have the man power and/the technical skill to do the work so it’s easier to say dealership instead of admitting your shortcoming. Prior to paying I went outside looked under the car and didn’t find any oil drip on the floor nor have I seen any in my driveway. The only way I know there is a leak is because an burn oil smell comes out when I’m driving. When the term severe oil leak is used it means it’s literally dripping from the car. Went back inside and asked to speak to the mechanic to ask what is meant by severe. I was than told by a tall Caucasian with a beard the mechanic was not there anymore.Long story short, find a shop who will at least try and not lie to your face and push you out as if your money is useless. If your overwhelmed, state that, if your short staffed, state that, but don’t waste people’s time, energy and money.
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November 2023 by Venita Dukes
Cedric was an Excellent service rep. N from now on This is the Firestone I will be going to. Thanks so Much Cedrick Good n concern people . KEEP UP THOSE GINE WORKS . Venita
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November 2023 by Cedric rapp
Awesome staff and excellent customer service!! Cedric was new bur still was able to help me out alot. Will definitely be back and will recommend your store to all my friends and Co workers!!
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November 2023 by Christopher Lumbert
I went to have a wheel stud removed and installed. The guy behind the counter said "no one is qualified to do it". No one can use a hammer and a drill? I suggest never using this shop. If they can't use a drill why would you let them touch your car.
