Five Below is a value retailer offering a wide range of trend-right products across categories like Style, Room, Sports, Tech, Create, Party, Candy, and New & Now. It provides a wonderful balance of value and quality, with most items priced between $1 and $5 and some extreme value items beyond that, allowing for great deals. Customers find literally everything they might need, praising specific sections like vanity/beauty, inscents, weights, fitness things, art supplies, and exercise equipment for being affordable and high-quality. The store experience, however, receives mixed feedback. Many note it is a nice store with nice people. But common criticisms include the store being extremely overcrowded and chaotic, with endless amounts of store items left unorganized and all over the floor, sometimes with unmarked prices. The checkout process is frequently mentioned as a problem; wait times are too long and ridiculously long, even for few items. While there are self-checkout lines, associates have to check customers out there, which some feel does not make sense and wastes time. During busy periods, it can be hard to find help, as associates may be standing together at the front registers. Despite these operational challenges, many customers love the consistency, the amazing experience, and the unlimited possibilities, stating they will come back again for the newest, coolest stuff.
