-
February 2024 by Matthew W.
The most unpleasant experience I've had while visiting New Orleans. The lady working in the fitting rooms was quite unpleasant and very clearly discriminating. The store is a mess, and the staff was very unprofessional. Worst experience in New Orleans for sure!
-
December 2023 by Russell W.
This location is disturbing. It's so filthy and like digging through a thrift store. Of course the employees are rude and ready to cause problems. Can't wait to see this location close.
-
December 2023 by J M.
Very unorganized and filthy. I don't think it has been swept in months... clothes and misc items all off racks, hangers and all over the floor... so sad
-
November 2023 by Mia Vazquez
I walked into the store and was immediately accused of stealing, when i asked what i stole they told me i stole a sweater and asked to check my bag. i willingly showed them my bag and was still told that i could have taken it out of the store and come back to steal more. i didn’t get the name of the worker who accused me but when i asked them to check the cameras they told me they will have to “check later” and if the guy who accused me was wrong it would just “look bad on his part”. Next thing i know i have 4 security guards around me standing trying to see if i was stealing. I was told i was banned from the store and i left. The only semi-reasonable person was the head of security who let me know if the guy was wrong he will try talking to his manager. I’m still overall very angry and embarrassed. Overall appalling behavior from these store employees.
-
November 2023 by Eiffel Tower
We went to the store in the Riverwalk Outlet. It was not a very nice shopping experience. The staff was not service oriented, three young women were chatting behind the cashier counter. The fitting rooms were closed because they were totally messy (See pictures). When we asked where we could try on the clothes, they let us go into the messy rooms. The staff really couldn‘t care less. It is a shame.
-
May 2023 by Veil Priestess
Most bland, small, boring and dull forever 21 I have ever been to! Truly disappointed. The vibe was really weird there too… oh and the sale prices? Most expensive I have ever seen at forever 21
-
October 2022 by Matthew U.
This is a massive store, but with a very small men's section. Which is always a disappointment. I came here with an item in mind and ended up equally disappointed. I appreciate that the 90s is back in some aspect, but who in their right mind decided that all of the vintage designed tees for men had to have metal bands on it. I'm not the biggest Metallica or Nirvana fan. Give me my divas like Whitney, Mariah, or Janet. Give my my pop, like BSB, Britney, and Ricky. Read the room, the 90s did not equal metal music. Anyway, I'm done with that tangent. What was irritating in here was the lack of customer service as well. I could not find any employee in here to help me with my search. After looking over the limited supply in the men's department, I headed out of here.
-
September 2022 by A D Shaburkes
Loved it great customer service thank you New Orleans
-
July 2022 by baby green
New Orleans, Riverwalk 0460On July 9th 2022, I had the pleasure of meeting Angel, lead assistant at your river walk store. Angel provided superior services and her communication skills and knowledge of product services are excellent. I must say with candor that she is an awesome professional in the discharge of her duties’ her skills set in the area of customer service should be used as an example for her peers and management. If you have questions about her talents. Please feel free to contact me and please let her know that she is top notch.
-
March 2022 by Nikki Williams
I went to this forever 21 and absolutely LOVED!!!! Customer service was on point and prices was to die for !! The managers and associates all were friendly and very helpful…I snuck a few pictures in to show you all what i always see when i go in .
-
October 2021 by R.J. H.
No customer service of any sort. We walked around the store for 20-25 minutes with some cool tee shirts and miscellaneous items in our hands. No one asked us if we wanted a carry bag or acknowledged us at any point. Cool shirts and great prices on jewelry so that made it worth our time.
-
May 2021 by Cee E
Lacking in customer service and obviously training. Guess they depending on the alarm tags to keep people from stealing cause nobody looked at let alone talked to us while we were there. Walked in and the ONLY thing that was said to me from any of the three employees was, "$32.82", the amount of my purchase. No "I can help you over here" or "have a good day". Ragedy customer service ain't never been good for any brand or company.
-
May 2021 by Andrea A
Came in randomly on vacation and of course they had a huge sale. On clearance were thigh high heel boots on sale for 9 bucks each ? I got both colors besides a bunch of other clearance stuff.
-
May 2021 by Corey E.
Lacking in customer service and obviously training. Guess they depending on the alarm tags to keep people from stealing cause nobody looked at let alone talked to us while we were there. Walked in and the ONLY thing that was said to me from any of the three employees was, "$32.82", the amount of my purchase. No "I can help you over here" or "have a good day". Ragedy customer service ain't never been good for any brand or company.
-
January 2021 by Evelyn Robertson
Great sale prices !!
