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March 2023 by Reem Abdullah
I’m a shopper. I like to shop. I asked for a size in one of the dresses and the lady tried looking for it but found none. When I asked for the possible sizes in the other items I pulled out, she flat out said all whats available is on the rack. So, not much help really. I tried to be polite but....it was obvious that I wasnt welcome in the store. I had 10+ items I wanted to try on because I didnt get anything in my size so I wanted to know if it would work or not but she was not happy about it. I continued to walk around the store and before I finished browsing, the lady was like you only get 5 items to try on. Im an international customer and I am willing to pay for 20+ items from that store but I felt like the whole experience was so bitter. Gladly they have a store in orlando. I will be heading there next, so hopefully I wont receive such resentful treatment. Furthermore, there was a dress I wanted under the 35 dollar rack and in the tiniest handwriting it said unless items marked 65. Common. You could at least just keep them off the rack.
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April 2022 by Heather Wilson
Renada was a great help to me today. Warm and welcoming. Thank you Renada!
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March 2022 by Juniper Saunders
The employees were polite and helpful
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September 2021 by Danielle Walls
I went to francesca’s during the very busy Memorial Day weekend, and the staff members were very helpful and made sure we understood the sales (there were a lot).
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June 2021 by Danielle Smith
I went to francesca’s during the very busy Memorial Day weekend, and the staff members were very helpful and made sure we understood the sales (there were a lot).
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July 2020 by Ryan Bates
The Outlet had maybe 20 shoppers total walking around. We walked into this store which my partner purchases a lot of stuff. The sales girl was extremely rude. They were very unhelpful. You have no shoppers in the entire mall and you are rude to us with potentially buying a number of items. We just walked right back out. Avoid this store. All other stores we visited were pleasant and treated us very well. Sales are obviously down and we were spending money. But not at this store.
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March 2020 by Reny Buduan
Great atmosphere! Good stores and food.
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March 2020 by Joseph R Scrimpshire
great selection of food and plenty of shopping
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January 2020 by Lisa Trappenberg
nice mall good shops great ambiance
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January 2020 by Sharett L.
With new management, this store has definitely upgraded in terms of quality of service. I'd been periodically visiting this location for roughly 2 years and at the beginning, I was never greeted by sales associates or told the deals/specials. After the blatant rudeness, I stopped shopping there. Recently I received a few items as gifts from Francesca's. Upon entering the store to return/exchange the items I was greeted by both associates in store and had an easy return process. Today I walked in and 2 new associates greeted me and told me about the deals and new products as soon as I walked in the door. They were super helpful in advising me on which capes to purchase and actually being style consultants and making light conversation. I've always been a fan of Francesca's and shopping at boutiques, so if this location can keep up the great customer service and update the merchandise, they'll make a return shopper out of me.
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August 2019 by Unicorn Power
The lady in there is so rude
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October 2018 by Flambeaux Bicycle Tours
I needed to buy a gift for someone so I aimlessly wandered around the Riverwalk shopping center. I didn't wander far before I stumbled upon francesca's. The associate, Jessalyn (sorry if I spelled your name wrong) was amazing. I told her my predicament and that I wasn't much of a shopper. She assessed my situation according to the persons age, maturity level, etc. and helped me pick out the perfect gift. Thank you so much!!! I'd give more stars if I could!
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March 2018 by Jesus Cuellar
The manager it's not friendly hi it's not good at all
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February 2018 by Debbie S.
Have been shopping at Francesca's for several years now. Love the variety and the prices. All the girls in both Canal and Magazine St. locations are very helpful and friendly.