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April 2024 by James R McBride
New Orleans bus station is huge.Has security, restrooms, vending machines, charging station and wifi.
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April 2024 by maykel Mujica
Very bad service, I won't travel to that place anymore. They yelled at us all the time. The trip was not direct, which was what the ticket said, and the buses are in very bad condition.
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March 2024 by Wyatt Tanner
Terrible, I was harassed by security because i was taking to long to decide what i wanted to purchase from vending machine. When I told security call police, he pulled out some pills & said he he call the pills would be mine. He also caused me to drop/loose my credit card. I recorded the entire interaction. Stay away from new Orleans Greyhound or make sure you are recording.
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March 2024 by Chasity Hunter
Paid $25 to go from New Orleans to Lafyette on Saturday from 9:30am to 12:25pm.I didn’t get to my destination until 4:40pm.I am 4 hours late. ⏰
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March 2024 by Christina Walker
I only left *one star* so I could write this review!!!THIS WHOLE FRANCHISE IS A SCAM!!!!!!My son was there today ON TIME, was told he had 15-20 minutes, he went to get his bags to get back home 13 hours away, and they wouldn't let him board the bus at 9:18am when the departure was 9:25am!!!! The main greyhound wouldn't reschedule either!! 210$ GONE!!! This place and the whole franchise is a SCAM
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March 2024 by La Shell Christy
Easy to get to and from
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March 2024 by Mark Glanville
Clean ?Employees very helpful
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February 2024 by Seth Viticus
If I could rate this station less then 1 I would. Trying to talk to customer service about changing my train ticket and security kicked me out before I could even finish talking to customer service. I would advise everyone not to go through this station.
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November 2023 by Heather Cottrell
I bought two tickets to knoxville. They sent tickets for the wrong date. Wanted 600 to correct it. Overseas agents ,no local agents,no refund yet. I call everyday.
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November 2023 by Montrice Fitz
It's not the most modern station but compared to some others stations I wouldn't say it's run down. Overall, what I like most about this station is that they really do make an effort to keep it clean and safe for the passengers. There are a lot of homeless people in the area but there are guards on duty 24 hours to make sure they don't bother the passengers. Other things I like- it's conveniently located in downtown New Orleans, easy to get to, easy to catch a ride, even the busses and street cars run late and the fare is cheap, and their free Wifi is pretty decent. I think customer service could be better, service is so-so depending on which staff member you interact with.
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October 2023 by Larry Cacho
TERRIBLE CUSTOMER SERVICE!TERRIBLE SERVICE IN GENERAL!SAVE YOUR MONEY, PATIENCE, AND TIMEBOOK A FLIGHT INSTEAD
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September 2023 by Tiara Jones
Please just use Megabus or Amtrak and not the Greyhound. This is the second time that I've used the Greyhound in New Orleans and it's has always been a horrible experience. The first time one of the clerks took my last $20 claiming that my ticket didn't come with a checked bag.As for this time around, I got left because they failed to announce on the intercom my bus was leaving. Now, I'm stuck at this destination trying to get a hold of the help line that won't answer. Not to mention my stuff is on its way to Houston right now, and I'm not in the destination that I need to be.
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September 2023 by Lynnetta Hoyett
This is my first time riding the train.. I really enjoyed it but they treated us like children they didn’t help with luggage waited to we were seated and told us we had to take them somewhere else very rude unacceptable to be my first ride it was three other ladies with me
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September 2023 by Azalea Miller
Very unorganized. I booked a ride with greyhound. Then it was delayed, then they changed the time to sooner than later. I missed that and then they told me I would ride a flip bus. Which is on the side of the road at the end of the parking lot ?
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August 2023 by Malkia
One of the Best Bus Stations Ive been through!!! When i say Cleannnnnn !!!! I mean CLEAN!!! I Didnt even sëa a piece of issue on the floor !!! Much Love to the Staff .&. Management who take their jobs of Customer Service Seriously!!! Give them all Raises for they Truly Deserve it?
