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April 2024 by Thierry Buttin
As usual, hard rock cafes are a sure
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April 2024 by Cindy Simko
Hannah our server was great!!! Ask for her and she’ll treat you like Hard Rock royalty!! The manager Shane was on top of his game!!! Stop in and enjoy yourselves!!!
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April 2024 by F. Wüst
Very good location, we felt very comfortable here on our road trip through the USA. We always ended up in a good port here on our trip through the French Quarter. Great service and very nice employees. You feel very comfortable and welcome here.
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April 2024 by Jorge Campos
I went Saturday before Easter early afternoon. The place looks nice, it is like other Hard Rocks.I tried the Messi chicken sandwich. It came with fries. It was not bad. But it looked much less appetizing than in the photos. I'm adding the photo of the one I had... You can compare it to the one on the menu.The service was good... But they looked short staffed as I was helped by the bartender even if I was sitting on a table. I guess the time played a role.Overall it was ok.
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March 2024 by Cee Rich
I went to Hard Rock in New Orleans tonight, and it was great! I ordered the Swiss Mushroom burger…it was absolutely delicious! When it came out, I bit into it, and apparently the toothpick had broken inside the burger. Manager Shane Tucker came out and was very apologetic, and made sure everything was okay. He explained that in 14 years he’s been with the company, that’s the first time something like that has happened, and he went above and beyond by comping my meal, giving me a complimentary dessert, and even taking 50% off the bill of my friends who were with me! Kudos to him, and to Hard Rock for going above and beyond, and making it right. I’ll definitely be back, and I’ll be sending my friends! Shane even sat down with our table for a very enjoyable conversation. That’s great customer service, and the way it should be done! Thanks so much, Shane! I’ll see you again soon!
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March 2024 by Arlisa Johnson
It was a pleasure meeting and speaking with the manager. Great customer service.
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March 2024 by Agustin Sandoval
Got a couple burgers that tasted ok. Waitress was great and very friendly but service overall was laggy even though they were not busy.Still like the Hard Rock but the food and expediency of service could be improved for a tourist area.
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March 2024 by Hugo castro
I will make Rock café Ni la on Borbon Street a nice place, it is best to make a reservation, we did not have one and we waited approximately half an hour, we ate the hambuegea, Bagby ribs, and the nachos although we ordered the jalapeño on the side, you always have to leave 10% tip, we went on a Wednesday
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March 2024 by Jennifer Bright
All around great experience!I love being able to purchase a glass with the location on it and collect them:)
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March 2024 by Marvin Arnold
Took an hour to get food, explained to Mgr he acted like oh well. They add their own gratuity. Bathrooms were extremely nasty. Kids had to wait for drinks cause they only had so many and the dishwashers had to wash them. However, on the brighter side our waitress was friendly and attentive.
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March 2024 by Taylor L
Service was slow and the food was okay but for the price it was not worth the wait and price.Dietary restrictions: They have gluten free buns for burgers
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March 2024 by Jason
I went with a large group they knew were coming, and we even pre-ordered. It still took a very long time. They gave us 1 waitress for 50 people. There were so many mistakes and the food wasn't even good. It's was totally not worth it. The manager was nice and friendly but obviously overwhelmed and understaffed.
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March 2024 by Ricardo R
We waited 40mn for a table for a late dinner. The person at the reception wasnt the friendliest but we were hungry. BIG SHOUT-OUT to Paul on the merch side to be kind enough to talk to us while we waited! We finally got a table and ended up waiting 15/20 mn to get a server. Wasnt too thrilled about that. Server was nice and informative on food allergies though. They have a gluten free menu available, but the seasoned fries weren't gluten free, needs updated. We got a burger and a pulled pork sandwich with green beans sub for fries. Overall wasnt impressed with the food specially for the price. Manager came to check on us and we ended up talking about music and tattoos! Memorabilia was interesting on the walls.Dietary restrictions: Gluten free menu available, seasoned fries not gluten free.
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March 2024 by Yuri Woods
Great
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March 2024 by Isaac F. Céspedes Camacho
I have always been a fan of HRC, however, I must admit that the food I had at this place was pretty average. The hickory style meat that had so much fame and quality was missing. Now, the attention is excellent and that is greatly appreciated. The ambient is very good. At least the essence remains.
