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June 2023 by Richard B.
We have been using UptownCarwash for years. As with any business, they have their ups and downs with quality of care. The last few times they have upped their game. The cashier was very helpful in making sure my license plate info was changed when I changed plates and even let me know after my next wash, the next one as free. They did go up a few bucks but what hasn't?The team prepping before the wash are thorough and gave me good info on deeper car detailing for future visit. They didn't offer a freshener but maybe they don't do that anymore. The guys who wipe down the inside and out after going through the wash did a great job. I'm glad they are still in business. I didn't have a chance to visit with their birds this time. Next time.
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January 2023 by Meg A.
Great customer service with decent prices! I spilled paint in my car and they went above & beyond to clean it. It took them a bit (understandably so) and they gave me a coupon for my next service! Sorry sweet. Thank you!
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October 2022 by Stephanie L.
Terrible first experience here. The car wasn't clean - spots on windows and exterior. They caused multiple scratches on the navigation screen inside the car. I asked for assistance, John the manager came out, denied responsibility for the screen, sent car through the wash again and instructed staff to clean the windowns but another poor job. It was my first time using them - will not return. If you don't want your car damaged, don't go here. Terrible service and response.
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September 2022 by Michelle A.
This place has been going downhill for a while. But today, was the last straw for me. I paid for a full service car wash ($37, plus tip) and that's not what I got. This is not the first, second or even third time it's happened, but today was by far the worst and most ridiculous. The car was not clean, all they did was wipe it down with dirty wet rags after it came out of the carwash section. The outside windows were filthy and smeared with water. They didn't clean the inside windows at all. I had to remind them that I paid them to Armor All the tires. And even after that, it was done halfway. I had to come home and spend another 20+ minutes cleaning my car. The place was not busy and it was first thing in the day. I've been patient in the past, but now I'm done.
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September 2022 by Addison G.
My car got side swiped while I was street parking and they were able to buff my car out quickly. It looks brand new. I'm also always incredibly satisfied with my car wash and vacuum. Highly recommend!
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February 2022 by Dusty P.
My car got bombed by some d*** a** bird with gut problems last night. Took it in for a wash and oil change and a clean on one seat this morning and got a couple light scratches in my paint and a bunch of streaky windows and mirrors for my trouble, with plenty of bird s*** leftover. Everyone was nice and all, they just did a really half assed job and I didn't wanna deal with nitpicking forever or finding a way to prove the scratches weren't there before. Boyfriend has a migraine from the chemicals the seat was absolutely soaked with. Won't be going back.
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October 2021 by Jenny Shiner
Horrible. Tried twice. 1st time never did my wheels wiped half the dash down. Sent msg on fb with pics no response. Tried again wiped 2 of my wheels down. Dash n middle Council not wiped down. That’s almost $60 spend on two car washes that a child could have done a better job. Call and talk to them solution drive back & they’ll fix it. No refund no we will give you a discount if you try us again, just come back and wait and we will do the tires.
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August 2021 by Bone K.
This place leaves your car looking and smelling brand new every last time. I have been here several times throughout the years and come away impressed everytime. If you want your car sparkling while waiting in the lobby with the staff this is your spot.
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June 2021 by Toi T.
I paid for the St. Charles car wash and tipped. When I got in the car the cup holders were still dirty , I had to wipe down everything myself .. it truly looked as though my car washed! Just extremely disappointing and they really need to do a better job. I know I'm just ONE person but I won't be returning.
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April 2021 by Ashlii D.
I've been going to this car wash since I moved to New Orleans. And for many years they did an amazing job, but the last few times I've been my car was still dirty when I left. I even made a point to ask them to double check the dashboard and mirrors for spots that they missed when I came in this last time and I left with huge spots of dust still on my dashboard and spots on my mirrors. I likely will not be back and/or recommend it to anyone.
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February 2021 by John M.
I love these people b/c they have the lil' side shop where they can do minor repairs, ask for Tee, he knows cars!
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February 2021 by Louis Colletta
Terrible experience and do not recommend you bring your vehicle to get washed at this place. The attendant behind the counter was extremely rude and the manager had no reaction at all. It’s a shame as we have been taking our cars there for years. Unfortunately, we will never be back. Customer service is important in a service related industry. The lady working on Sunday, February 7 at 2:00 pm ruined it for our family. If only management did a better job. In addition, they barely cleaned the interior of the car. Just wasted $27.
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August 2020 by MaryBeth G.
I have been coming here since they opened. Came for oil change and wash. Craig who does Oil change was great!! So was Jessica! I am also in the hospitality industry and i am from here. What happened next is how you win customer loyalty After the wash i was driving out and asked the gentleman Robert and he works in detail. He's famous around Uptown THE detail man, everyone loves him bc he's ethical and kind. Hes doing a great job training his staff .I went there just for a car wash and oil change. I have a front hood that is messed up. And the paint is all dull and scratched off.I have been given a quote of $250-400 to compound it at other places. I was to forget about and get the hood painted at another For 5 minutes Robert showed me on a 10" space of what he could do. In thr hot sun. He didnt have to do that. 5 minutes won him not just a client, but as we all know in New Orleans, word of mouth is it.Trust your staff, that have been loyal. Trust your customers. Thank you Robert, yoo remind me why I love New Orleans!!!
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March 2020 by Barry C Whitten
The customer service here is amazing! So professional and friendly. The detailers are so thorough, so I know I'm ready to go when they call me!
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January 2020 by Kenn Perkins
Simply the best. Get your oil changed and enjoy a free wash. Play pinball, look at the fish. Chill out.
