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August 2023 by Brittany W.
I had a wonderful experience with Heirloom Furnishings. Lovely selection for fair prices and the owner couldn't have been more helpful! I will be returning when I visit New Orleans again.
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June 2023 by Tim Hickory
Lovely Antiques At reasonable prices
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December 2022 by Charles Gremillion
Sellers Beware - This year I endured a series of terrible experiences with the owner and cannot recommend this establishment. Sellers bear responsibility for confirming the eventual purchase of their items and then collecting payment; the owner will not inform you when your item is sold. This is not unreasonable, but the owner twice told me that this is her policy because she “can’t possibly keep up with all the vendors.” As a business owner, it was a worrisome confession. It doesn’t seem unreasonable to expect a basic practice of accounts payable. Further, it would seem to be in her best interest to cultivate relationships with her suppliers, which might encourage their return with additional merchandise to sell. Unfortunately, I was left with the impression that her business model is based on the hope that sellers will not claim their earnings after a sale. This feeling was reinforced by my continued experience with Heirloom.Earlier this year I presented three items for sale. The first, a collection of eight small framed antique prints, was left by the owner on the floor propped against a wall. I visited the shop twice more in the first month and can verify that the prints were never properly displayed much less moved from where placed upon delivery to the store. It felt to me as though the owner had either forgotten them or was waiting for them to discount before displaying them appropriately, so I removed them from sale. The other two items were matching bed frames. The first bed frame sold quickly and the owner of Heirloom offered to mail my payment, but I never received it. She issued a second check as payment which I collected in person, but she deducted a replacement fee for cancelling the first check which I am not confident was ever really mailed to me.The second bed frame sold months later, by which time I had grown tired of visiting the shop and being treated rudely. I was aware that it was my responsibility to check in, but I honestly dreaded the interaction enough that I postponed the visit for 7 months. When I did return again to find the bed frame sold, the owner produced the promised check for payment but did not mention that once deposited, it would be returned by my bank as “Account Closed – The account that the check is drawn on is closed.” Upon inspection after its return, I see that the check is printed with “Not Valid After 6 Months.” Her failure to mention it when personally handing me a worthless check for my property feels now carelessly deceitful at best and purposely malicious at worst. Her comment when handing me the check was an ungracious “Well, this has been here awhile.” Clearly familiar with her own policies, she would have known that the check would be worthless to me, but she failed to make any mention. The check’s return after my attempt to deposit it was the final insult, reminding me of all the unsettling interactions I suffered with Heirloom’s owner over the course of this year.My experience with Heirloom, taken in total and reviewed in detail, was unprofessional and deeply unsatisfying. I would recommend any potential seller to shop other consignment stores for a fair comparison of policy and culture before contracting with Heirloom. I have since done so myself and have had excellent experiences with another local consignment store. I concede that my experience with Heirloom and its owner was only my own, as are my feelings and my impressions of the treatment I received.
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June 2022 by Michelle C.
Worst shopping experience in New Orleans ever! The owner is rude and condescending! Had to bring our own materials to wrap the two mirrors we purchased while she and two men watched us wrap and load! Will never go back or recommend to anyone! Go to Renaissance Interiors for all antique/import purchases! Much nicer staff and owners! Don't shop here!!
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March 2022 by TR J
Terrible experience. This woman is rude and unpleasant. We bought a few things from her, she did not so much as crack a smile and was unhelpful. Sat at her desk throughout. Didn’t ask if we were looking for something and every time we asked for the price she got more and more monosyllabic and indifferent in her responses. Her employee was exceedingly rude to my husband and she didn’t once apologize or stop him.Hate to say it, but If you’re not Caucasian you might not get much service.
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December 2021 by G L
I bought a desk from here a couple months ago and it was a great experience. I'd been before, and I appreciated that the people working were always very honest and upfront about their pieces. They even recommended other stores when I didn't find what I was looking for. When I did make a purchase, it was a breeze. You can tell that they care about helping you find the right fit for your space.
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December 2021 by sally g
gorgeous things. I bought a China cabinet. what a deal! thank you!
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October 2021 by Lori Campbell
A must-visit. I love the location and size of their unique quality of inventory.
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August 2021 by Glenn hood
Loved this place. Products are reasonable!! Owner was very friendly and helpful. Will be back!
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July 2021 by Alexandria Lujan
What a wonderful gem! Anyone looking for antique and unique furniture/art needs to come here. I have visited numerous times and each experience has been pleasant. Every staff member is incredibly helpful, personable , and knowledgeable.
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July 2021 by Madison R.
I'm completely shocked over the negative reviews of this place. I stopped into today for the first time and I was very impressed by their selection of antiques and art. The prices were even more impressive and their 50% sale section was filled with more quality antiques. They had numerous Persian rugs for sale in all various sizes as well. This shop (and Renaissance in Metairie) are my go-to places in the city. I've been to Dops, Corner House Collections, Merchant House, Consign Consign, and Secondline - but Heirloom is by far superior to those, price and selection wise. Also, the lady who helped me with my purchases was very kind and attentive. I bought an oil painting that had been for sale since January and she offered me a deal for 50% off the original price. She even asked to see a picture of it once it was hung on my wall. I will definitely be frequenting this shop.
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March 2020 by KitinNO
Fantastic selection. Really lovely staff. Great place to sell your treasures
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March 2020 by kyla
Love their selection and the deals are really good! The staff has always been friendly and helpful, I always try to stop in every couple of months
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December 2019 by Kevin Kelly
Beautifully curated, vast selection.
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October 2019 by Matt C.
If you can avoid doing business with this dump please do everything you can too. The women that work here are extremely rude, arrogant, and unfriendly. I hope they are not from here because they have zero "Southern Hospitality". You will get raped here. It's sad. They are gangsters. They have the location and monopoly on selling other peoples junk. Did I mention how unfriendly and rude the women here are? They are pathetic. Skip it.
