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February 2023 by Trevor Walker
Went to have my watch’s battery replaced, and pressure tested (waterproof watch). I was quoted $100 when I dropped the watch off. I was called 10 days later to let me know my watch was ready for pick up and was charged $265. Make sure you get prices in writing.
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December 2022 by Karen Weber
I bought earrings at a cost of $5000. They are very poor quality with bad workmanship and poor design. They have broken twice now. The first time they broke they did send me a ship tag and told me they would take care of it. Before they shipped them back they wanted $125 for shipping and repair. Really!!! Once I got them back I wore them one time, stored them on an earring tree, put them on, then put on a necklace. My hand brushed the bottom of the earring as I was pulling my hair out from the necklace and the earring broke again. You can see how small the connecting loop is for the size of the earring. I have called the store and informed them that they have broken again. And nothing, add horrible customer service now
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July 2022 by Parker Rabel
Overall a very pleasant experience. Went to two other stores and neither had the diversity of rings we were looking for. This gave us a great opportunity to see various colors and cuts. Salesman was very knowledgeable and helpful regarding the rings. A great experience and highly recommend.
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August 2021 by Matt Domanick
Any poor reviews here I assure you they are not true. My fiancé and I arrived after we went to Tiffany’s and felt relieved within minutes. They gave us more factual information and didn’t just say it they proved it. Then minutes later an All Pro from the Saints was there to shop. We were referred to Jack from our friends and they said exactly what was told to us. That place and the owner are first class and gave us an amazing deal. The ring, the insurance policy, the experience it’s first class all the way. We couldn’t be happier! Go. To. Jack.
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July 2021 by Holley Haag
Jack Sutton and his employees are such a pleasure to deal with. Jack did a wonderful job repairing my ring and replacing a Cartier watch. Recently I requested jewelry appraisals on several pieces for insurance purposes and John did an amazing job. Jack Sutton Fine Jewelry is my absolute choice jeweler!!!
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October 2020 by Dianne Blanque
Nothing but beautiful pieces. Been around for years exquisite. It just feels good.
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March 2020 by Polly Butler Paul
Beautiful jewelr, great customer service.
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January 2020 by Ana Perez
This store is absolutely wonderful, I walked in with a budget of about $500 and they treated me like a top client. The staff was professional and very knowledgeable and created a fun, stress free experience for me. They had the most beautiful pieces I've seen in the city and it's definitely a plus to shop family owned. I will DEFINITELY be returning when it's time for me and my boyfriend to pick an engagement ring. Thanks Jack Sutton!
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October 2019 by Karen Ingram
I love this place. Beautiful classic pieces. Timeless elegance.
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September 2019 by Josué MHJ
Donald was completely amazing. He was very patient and welcoming. My girlfriend and I visited here to browse around for potential engagement ring ideas that she may like. And he was completely helpful and informative. Neither of us knew our ring sizes and he was patient and professional. He gave some great ideas and suggestions. His service attitude and approach was totally top notch. Thank you
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June 2019 by Steve B.
Returned again to have my wife's jewelry cleaned. Before we could even ask, the salesperson that greeted us asked if they could clean our jewelry and if we would like something to drink. Just over and beyond customer service in my book.
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June 2019 by Nicholas Silbert
I bought my engagement ring from Jack Sutton on Canal. I worked with Perry, and he was great to work with and very informative. He helped design the perfect ring that my fiancée loves. I highly recommend shopping at Jack Sutton for any of your jewelry needs.
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June 2019 by shannon foshee
A man stoled two rolex watches worth $75.000
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June 2019 by Kae W.
Walked into this jewelry shop yesterday with my mother and was completely ignored. No "Hello, welcome... I'll be with you in a second", nothing. This company should train their employers to understand that one person isn't any better than another person just based off the color of their skin. That's a nasty disgusting trait, due to personal insecurities.
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February 2019 by Emilee Goulas Gauthreaux
Robert Diamond was wonderful and so helpful! The selection of jewelry is incredible and the prices are great. I won't shop for jewelry anywhere else again.
