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January 2024 by Freshy Sequa
These people are ghetto and rude I tried to open up a bank account and they gave me nothing but nastiness bad vibes bad attitude and anger I will never bank with you ever I don't care if you're black owned
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February 2023 by Cynthia M.
I keep receiving the following message when attempting to log in to the website to check my account, "We are having technical difficulties logging into the application. Try again later."The app is also not allowing me to access my accounts AND the 800 # keeps telling me that I am entering the incorrect bank PIN # via phone when I know for a fact it's the same PIN # I've used for years with this bank. I have tried to "BANK BLACK" with this bank as well as another black owned bank BUT have had nothing but awful experiences. I will be removing all of my funds and staying with my local credit union. HORRIBLE EXPERIENCE. I was actually at a restaurant when I noticed this issue and could not pay for food. Thank God, my ex-husband met me there and paid for our food.
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February 2023 by Tiffany Peterson, MEd, BSN, RN
People try to "bank black" but that's extremely hard to do when Liberty Bank & Trust has a very OUTDATED system. I've been calling about the status of a transaction that I disputed over a month ago. I could see if we're talking about $8 but this is a transaction for more than $800. I'm always told that someone will call me back and sadly that never happens.They don't even have a system that keeps notes for when a customer calls in for a particular situation. You ALWAYS have to explain the situation over and over again. That is so sad. And on top of this, you're sent to a THIRD-PARTY to dispute charges. Very unfortunate but I'm closing out ALL accounts with them ASAP.
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August 2022 by michelle gray
They have changed me overdraft fees that are totally unfounded. Closing this acct tomorrow!
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April 2022 by Stan Scott
Regretfully, I hate to leave bad reviews but we need to do better. I’ve had a business checking account here longer than I should’ve. Unfortunately, I have experienced various challenges with Liberty bank in Algiers and Forrest Park, IL.The systems are very outdated, communication to customers about your account is little to none, some branches will close earlier than others, and the operations within the organization needs major improvements when working with business owners at Liberty Bank.
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July 2020 by J'Val Dapremont
the banker was very helpful assisting my daughter
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February 2019 by L Jameel Shaheer
awesome facility
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May 2018 by Tina Otis
I purchased a property in 2006 and lived in the property for less than a year. Due to a divorce petition filed this property was included. As of today 2/6/18 it is still being reported that I am the owner of a property being financed through this bank when it should have been resolved 10 years ago with the person who resides in the property. Due to clear connections this person have with members of this bank it has been allowed to go on for this long. I have reached out to this Bank in hopes that this situation can be handled expeditiously. UPDATED: 5/26/18 Nothing has not been done to resolve this issue. ☹ï¸
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February 2018 by Donja Wilson
Awesome bank to work with. Made refinancing my home and buying a new car seamless. Thank you.
