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January 2024 by Asia Woodall
The Manager is amazing. I will be back for sure.
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August 2023 by NB NB
Worst client service at that store! The Manager gave me wrong information about some of the prices, didn't know anything about some sale they had, and on top of her incompetence, she was very rude. Employees must take her as a role model as they are the same... very surprising to me as I'm a good client, and have never experienced this at any Loft stores I shop to. First and last time at that one for sure.
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April 2023 by Karen Theriot
Love this store! Every employee was super nice, knowledgeable, and very helpful. Excellant sales throughout the year. Cloths are very high quality and last.
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March 2023 by Kelly Pennisson
Staff was wonderful and helpful. Store was clean and neat. Checkout was fast and I got an extra coupon for next time! This store has truly seen a turn around in customer service.
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April 2021 by Brandi Turner
Ordered a last minute outfit for a last minute meeting same day. When I got there my order was not ready yet but Hailey was so sweet and took care of getting my order complemented quickly and on the spot to ensure I had the outfit ahead of my meeting. She saved the day today! This is what service looks like.
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June 2020 by Melissa C
Never greeted by an associate. Feel invisible at this location.
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November 2019 by Julia Andre
Nov. 20, 2019, between 1:30 and 2:30 pm.There was no one in line when I walked up to pay for my merchandise. The associate behind the register didn't make eye contact with me or acknowledge me, she simply continued to do what she was doing before I walked up (I did NOT have my phone in hand because I was ready to start the transaction). After what was probably a minute or two of no acknowledgment, another associate came from around the corner with a device in her hand. A*** 1 walked over to the register A*** 2 had approached and the two began to engage in some sort of transaction. Neither ever acknowledged me or even made eye contact. I literally felt invisible so I left the store with nothing. I work in retail and find it truly astounding that Ann Taylor Loft would employ people who are so utterly lacking in basic customer service skills.
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October 2019 by Michael Culotta
My wife loves this place
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September 2019 by Cheryn Robles
If your size isn’t available in the store, a sales associate can order it for you and ship it to your house for free. (Just the shipping, you still pay for the item
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August 2019 by kenette lewis
Great sale!
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May 2019 by Kathy Ortra
Was I this store and not one sales associate approached me. I was in the store for over 45 minutes.
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April 2019 by Catherine Roberts
The staff was very helpful and kind to me.
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April 2019 by Jacki Budde
First time there and will go back
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September 2018 by snathanm427 .
It didn't have anything for me. She found some nice things.
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August 2018 by Carrie Price
Very friendly, helpful staff!
