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October 2023 by Yolanda Miles
Ms.Julie was very professional and helpful and caring sales representative. She was excellent ?
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October 2023 by Peter Genova
Walked in with the intention of just looking for the mattress type we need and then thinking on it. But this man Matthew put us on the comfort match machine, and got us to a mattress within 10 minutes that we decided to buy on the spot. Super smooth super easy. It’s a mattress so it’s not cheap but they got options nawmsayn
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October 2023 by Michael Bettencourtt
We needed a good mattress & box spring for a good price and needed them fast. Mathew came through for us. You’re AWESOME Mathew!Thanks,Mike & Lori
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September 2023 by Scott Laubersheimer
Absolutely, a great experience!I went in, clear on what I was searching for in terms of specification and budget. The associate Baylea listened carefully and patiently and walked me right over to the perfect mattress, and that was that.Shopping while in the process of moving can be stressful, but this was an easy task to cross off my list thanks to Mattress Firm and the wonderful, professional Baylea!I will return to this retailer in future and recommend highly to all my family and friends!Thanks to Baylea and Mattress Firm MidCity!
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September 2023 by Hoyt
Excellent product, great prices and excellent customer service.
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August 2023 by Sue Hatfield
Looking for a very firm twin size mattress, I went to Mattress Direct. Bill the rep was wonderfully attentive, heard not just listened, and consulted patiently. I had a lovely experience, and exactly the mattress I hoped for. Thank you, Bill!
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August 2023 by laura fried
Staff was very friendly, knowledgeable and helpful. When the time comes to buy a new mattress, I’ll definitely be returning. Customer service was A+.
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May 2023 by Colleen West Canary
Bailey at the New Orleans Carrollton location was extremely helpful. They listened to our needs and allowed us the flexibility to browse and didn’t hard sell us. Can’t say that has been the experience at other places. Bailey was refreshing and we appreciated the help and laughs! We had a great, efficient experience.
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May 2023 by Christie Rachal
My sales person, Baylea, was amazing, very helpful and informative but not overly pushy. I am very excited to get my new mattress and start enjoying mire restful sleep.
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May 2023 by Heather Johnson
I worked with Baylea and had a great experience. I described what I wanted in a mattress and Baylea showed me the perfect one for me. Definitely will go back or refer others.
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April 2023 by angel soulas
Shop local! Service with a smile. Needed mattresses in a hurry and they accommodated. Wonderful customer service.
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March 2023 by paula aston
Fabulous customer attention from Baylea sealed the deal! This store is wonderful! I have bought from them before, and I will again! Excellent products, great variety, and excellent care of customers. If you need a mattress, GO THERE!
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March 2023 by Adam Kelley
originally didn’t have what i wanted in my price range but after talking though the different options some more, the staff was able to find something to accommodate my need and price range.thank youAK
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January 2023 by Tracy K.
I have been trying to get a refund for the box springs that wasn't delivered since January 11th! Still nothing! I don't know how to get my money back, I have called twice and still no money. I have reached out to my credit card company and hopefully they will help me! Just don't shop there, buy an air mattress!
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November 2022 by jackie richardson
The salesperson was good until I tired to switch my mattress out like all the signs and advertising say. When I called he said I'm supposed to have a certain mattress cover I paid over 3000 so that should have been Expressed to me now it's nothing he can do and I'm out of 3000 do not go to this store with false advertising and information
