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February 2024 by Natalie Smith
We’ve been taking our dog here for a few years now. The staff is great, and we like the location!
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October 2023 by Nate G
friendly staff
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August 2023 by Darian Carter-Pace
The staff was friendly and I was hopeful that the issue was solved (cat had broken nail). However, one of the doctors gave her an antibiotic shot without informing me of any potential side effects or how long it would stay in her system. When I called back because she was drooling a lot, uninterested in food or water, the doctor who gave her the shot said he was unaware that was a potential side effect. He literally looked up side effects as i was on the phone with him. A single Google search took me to the manufacturers website which stated not only drooling as a side effect, but also loss of appetite, seizures, anemia, and even death. Regardless of how rare potential side effects are, I should have been informed. The next day another doctor called back and made me feel like I was overreacting, nevermind my cat has a history of illness due to dehydration and lack of appetite, so had I been informed I would have never allowed the shot. To their credit, they kept calling to check on her progress, but that's not very helpful when I had to start syringe feeding and giving her water by syringe until she got her appetite back. The second doctor telling me that she would probably be fine while she was drooling and lethargic was the opposite of helpful. Also hearing "never in my 20 years..," I could not care less about if someone hasnt seen this exact symptom from this medication at their practice, because it obviously does happen, and it's the doctors job to be aware of potential side effects and inform the owner. I talked to a much more understanding vet at Avenue Emergency, and continued to syringe feed until she got better (2 full days). I will not be going back, and I recommend asking many questions of the doctors if you go, as they will obviously not volunteer that information. The medication was convenia, and if you have a small pet I would not recommend allowing this medication to be used on them. It stays active in their system for two weeks, and remains in their system for around 64 days, so if they do happen to be allergic, there's nothing you can do to stop the effects.All that to say, it was an incredibly stressful situation and I did not feel supported by the staff. My total bill was around 170 (50 for the shot that made her sick, 20 for pain medication I couldn't give her due to the lack of food in her system, and 75 for the exam. The rest was because she simply needed her nails trimmed).
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July 2023 by Chuck Shubert
Had an amazing experience here getting our 14 year old shorkie Marley and our 2 year old Scottish fold Tosh checked out. Dr. Joe Vaccaro was extremely professional and fully explained everything he did putting us completely at ease. His bedside manor is off the chart. I highly recommend checking this place out for all your pet needs.
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June 2023 by Lauren Joyner
Dr. Joe and the team at the Freret location have been great. We have been to different vets in different states with our older cat that had a number of issues in the five years we had him. We recently lost him and the care given by this team was amazing. The time taken in his visits and clear explanation of the issues during his disease helped reduce our stress. At the end, the options and hard, honest conversations gave us peace. They made it as easy as it could be and the hand written sympathy card from the team received in the mail a week later was just another kind act letting us know they care as much as we do for our family members. Our younger cat will be getting to know the team soon.
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April 2023 by Alexander Smith
Takes great care of my cat Zenyatta! Very communicative and docs that answer all your questions! Glad that my fuzzy one is under their watchful eye!
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March 2023 by Allison Stier
Big fan of MSAH Freret! Dr. Joe and all his staff are so caring and have provided exceptional care for all my dogs for many years.
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February 2023 by Jasmine Carter
My dog, Cha Cha, and I have been coming here for the past two years and I have never had a bad experience. The vets take such good care of my baby and show lots of patience with my timid dog! Thanks guys!
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January 2023 by Roxanne Radpour
My husky and I were visiting in town and she developed an infection on her surgical implant. MSAH was so helpful - I got connected on very short notice with a surgical specialist to treat her leg and talk about next care steps. Dr. Himel is very skilled, professional, and explains everything very well. I'm a big fan of MSAH, their facility, and Dr. Himel!
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January 2023 by Kenichi Yamaguchi
I have been going to MSAH since I had my dog two years ago. They have the best staff and make all the visits stress-free, hassle-free. They truly care about your pets here!
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October 2022 by Bella Boo
I feel very bad leaving a bad review. As you can see from my account, this is a rare occurrence. Many good things about this place but I had a bad experience. Friendly staff, clean clinic, and they clearly care about animals. I’m not going to lie thought, I feel like I’ve wasted my money. Had an appointment October 13 because my dog was nauseous and there was a mysterious source of bleeding coming from somewhere on his body for about two weeks before the appointment. His name is pebbles and he’s a 10 month old rescue German Shepard. Exam was done and dog said he probably bites his tongue when he gets excited so that’s where the blood is from. was sold 340$ ish dollars of products to help with my dogs stomach (fair, but that wasn’t the real issue) Had to rush him to the emergency vet last night because we found the source of his bleeding. It was from his p*nis and his prostate is enlarged. He needs to get neutered ASAP. Will not be going here to get him fixed. I would actually like to get my money back since they didn’t catch something so severe. Im sorry but I don’t have 400$ to throw out on a vet visit that got us nowhere.
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September 2022 by Jasmine C.
Every time I bring my dog (Cha Cha) I'm greeted warmly with a smile. Each person pays close attention and i never feel like I'm getting run around. My vet shows my baby so much love and is very informative on all things i can do at home to keep Cha Cha healthy and happy. I will always come back!!!!
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August 2022 by Yelena Johnson
So friendly and efficient! We had a great experience.
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July 2022 by Nancy Richard
Dr. Mouney and her staff have taken such good care of my Moxie. They are all so loving and gentle with him. Having a veterinary ophthalmologist I trust has been invaluable.
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July 2022 by allison bandera
Recently switched to MSAH at their Freret location and cannot recommend enough. Dr. Joe and staff are kind, caring and extremely knowledgeable. All of my concerns were addressed and I have never felt my pets were in better hands!
