-
February 2024 by Omnivia
Went In to get dog food. Was really hard to find someone to help and when I did, he wasn't very helpful but at least I got what I was going for. Wasn't for my dog.
-
February 2024 by Dionne Gillard
Stopped by looking for a cage big enough for my cane corso "King Kong."We didn't have any idea of which one to buy because Kong has been growing out of his cage every 2 months seems like. The staff was very helpful. They helped us pick Kongs forever cage.PetSmart is not my normal place to shop for pet supplies but will visit more often.
-
January 2024 by Mary Louviere
I’m very grateful for the staff that were there for our beloved Roscoe They were very helpful and empathetic and stayed with me and Roscoe until it was over ✝️Thank you all for your support and dedication and empathy you show us and our fur babies ❤️
-
January 2024 by Dina Schaefer
Brooke was awesome! Helping us understand the products we were looking for for our cat. She went above and beyond and shared her wisdom and advice freely. Great experience, thank you Brooke!
-
January 2024 by snathanm427
Still a nice pet supply store. Order online and pick up is GREAT! But sometimes you have to look around to see what is new for the animalistic friends.???❤
-
November 2023 by Scott Wexler
Very friendly and knowledgeable. Staff help me make intelligent decision on which dog care products I would be purchasing.
-
November 2023 by Faye Campo
Really great service, better than any other location in metairie/kenner area.
-
November 2023 by John Matus
I met 2 friendly and knowledgeable Associates. This store had an extensive inventory covering everything my pet could possibly need. I purchased a couple of treats and was quickly checked out at the cash register.
-
October 2023 by Shawn G.
DONT USE THIS COMPANY!! After the first visit being good, the 2nd visit as an absolute disaster. Not only did my instructions get disregarded but take a look at my girls photos of her visit that was asked to keep her face as long as it was....don't touch her lashes, or ears. Very very dissatisfied momma. Don't go, they took her sweet spirit.
-
September 2023 by Shirley Young
PetSmart is the only place I buy my dog food and other pet supplies. They carry quality products and are ready to help me to my car if needed.
-
August 2023 by MICHELE PRADOS
Great experience Monica was great. The staff was wonderful and friendly.
-
August 2023 by Adrienne White
Really helpful and knowledgeable employees. Prices are a bit high or I'd give it 5 stars.
-
July 2023 by Lorraine Z
The staff is always been wonderful. The job they do is always been wonderful. The pricing is fair. The biggest problem is that they never have enough people in the grooming department to get an appointment for my dog... This can not only be my problem....because honestly every time I go in there... there's only one or two groomers working yet their tables for six to eight? Come on PetSmart get it together. We want to use your services. You're just not giving us the time and people to do it??♀️
-
June 2023 by LO VE
Adopted A beautiful kitten here I had gotten there at 3:00pm I had my eyes set on this small orange kitten I had seen a week before as soon as I asked I was told he had been claimed by someone else &that they wanted to wait on this woman to see if she would show up to buy the kitten. I decided that I'd adopt another one since the one I wanted was claimed &was told we don't want you to get something you don't want. I was told I had to wait until 5 pm to be Able to adopt the kitten I wanted.... the person selling the cats told me she had called the person who claimed the kitten multiple times &no response also mentioned she didn't feel completely convinced about their Application because she didn't know who the kitten was for so not sure what kept her from just letting me have it ....while I was playing with the kittens a older woman showed up came into the area for the cats & said I don't know what's wrong with this lady I just got here and she tells me she was saving a kitten for me but I can't have a cat I've never told her to hold a cat for me and I'm just here to look .......i think what happened was the person selling the cats wanted to tell this random customer hey say your gonna get that cat and I saved it for you but the customer must have not understood To go with the lie &literally came in and told me lol. Not sure what was the problem..Noone came for the cat so I guess she had no choice but to give it to me ....I was patient and respectful but I did feel uncomfortable & believe that this adoption was made complicated for me intentionally because im Hispanic..
-
May 2023 by Renee DiMarco
They keep about 20 snails in a 5 gallon tank but would not sell me 2 for my 3 gallon single beta tank. Instead I got a lecture on tank care. Not a great shopping experience. I don't think I'll be back. But good job on making sure those snails don't go to a 'bad home'.
