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December 2023 by Kourtney Luera
Let me just start by saying this is my favorite store in New Orleans because of the chic and beautiful selection. However, this staff working in the store is horrific. They are cold, rude and do not care about their customers. I just waited outside of their store during holiday season for 20 minutes in the cold for them to open, I had to leave because I have many other things to do today. I’m giving them the benefit of the doubt and assuming there was an emergency or it was a slow day where they could not open on time, no big deal. Annoying but OK. However I will not get over the fact that they are so rude to their customers when shopping. I have spent a significant amount in this store and to be treated so poorly is insane to me. Pied Nu, do better.
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November 2023 by Madison Colin
Owner was extremely rude and nasty. Do not go here.
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March 2023 by Laura Robin Hunt
Beautiful store, very well-curated selection. Owner was very friendly & helpful.
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March 2023 by Jasmine Bailey
Selection is outstanding and honestly one of the best boutiques New Orleans has to offer. Every time I come in town to visit I stop by and grab a few pieces. The quality is always top notch and the Owner has a great eye. I’ve never had an issue with customer service or redeeming a gift card and don’t expect fawning in a high end shop. They ask if you need help or are looking for anything and depending on the answer will let you browse in peace. The girlies that know, know.
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December 2022 by Isabel K
In the three times I have visited Pied Nu, I was always met with the rudest customer service. The shopkeepers are stuck up and cold. The last time I visited the store, one of the ladies at the counter fussed at me for taking a picture of the book wall with the candles/perfume. I had intended to send it to my friend to see if she'd like me to get her a candle and if that was the brand she liked. In response, the lady at the counter said the owner is protective of her store. Okay? Then I just won't buy your stuff.You will receive warmer service at Pilot and Powell, Elle, Hemline, or literally any other store on Magazine.
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December 2022 by Lea HS
It would be nice if your customers didn’t take our spaces on Camp Street.
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September 2022 by Khathy To
I purchased an in-season, full-priced dress from Pied Nu, through their online shopping platform called Garmentory. It didn't fit and I was given authorization to return it. Garmentory's return policy states that returns won't be accepted if shipped after seven days of receiving it (Pied Nu's is 14 days for credit only). Unfortunately I was late to ship it by one day and shipped it back on the 8th day. It was shipped right back to me with zero communication from Garmentory or Pied Nu themselves. It felt passive aggressive. Initially, I thought it was a mistake but quickly learned that it was denied when I reached out to CS. Garmentory didn't have any empathy or understanding and offered me a conciliatory $20 back to my account.I decided to reach out to Pied Nu directly to see if I could have an honest and open conversation about a resolution that would make us both feel better about this situation. But I was blatantly cut off by the woman on the phone and was immediately given the "we don't deal with Garmentory orders, you have to work with them directly" bit, and was completely disinterested in hearing a single word I had to say. It felt like the cold shoulder, and something I didn't deserve.I'm taking accountability for my mistake, and accept that I was denied my return. It didn't feel egregious, though, to kindly ask for an exception to be made on a very expensive, full-priced, in-season dress that I was a single day late on shipping back. I wanted to see if they'd work within their return policy and allow me store credit so I could, at the very least, have something I'd wear and enjoy. I wasn't given the opportunity to inquire or share any detail of my purchase with them. I feel like a one star review is warranted, because on a human level this experience made me feel very minimized. Their non-communicative actions felt evasive and really speaks volumes about how much they value customer relationships.Seeing as they were uninterested in hearing from me, maybe they'll see it here.In response to Pied Nu's response to my review:As a retailer who has partnered with platforms like Garmentory in the past, I understand how these transactions work on the back end and all I have left to say is: DO BETTER.
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July 2022 by Shelby L
Rudest shopkeeper I have EVER encountered. Wouldn’t shop here if they paid me.
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June 2022 by Denise Glaser
This is one of the nicest boutiques in New Orleans! The owner has impeccable taste and has curated such a beautiful variety of clothing, jewelry, candles and gifts…. I bought one of my favorite dresses ever in this shop and have receive so many compliments each time I’ve worn it. A must stop shop every time I’m in town!
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June 2022 by Stephanie Roberti
Such a lovely experience! Someone gave me a gift certificate for my birthday, and I spent it on a pair of jeans. The owner was very personable and help me throughout my shopping experience! I highly recommend shopping at Pied Nu!
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June 2022 by Kerri Carter
Zero stars if possible. Won gift card with no expiration date in raffle. Tried to redeem just over a year later, and they would honor only half the value. Will not be returning or recommending.
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May 2022 by M C
Doesn’t honor gift certificates. If the store would like the gift certificate to be used by a certain date, it should put an expiration date on the gift certificate. (Contrary to what the owner is saying, there was no expiration date on the certificate, and I was never notified of one having won the raffle for the gift certificate. I wouldn’t say it was very “gracious” of the owner to honor only half of the value.)
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May 2022 by M C.
Store doesn't honor gift certificates.
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October 2021 by Lisa Tudor
Best elevated + curated designer shopping in the South
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June 2021 by Mallory S.
This store is insanely expensive and I everything is overpriced. I was extremely shocked to find a $1000 dollar dress that wasn't even designer.
