-
March 2024 by Johanna J.
This review is based on my online shopping experience. I purchased two items and received the first piece on Monday. The packaging is simply adorable. This shop consists of a small team based in New Orleans so patience is key. That said, the overall process was seamless and I received timely updates once the first item shipped. The Hamsa flat back stud is super cute, and now I am eagerly waiting for the mini snake flat back stud to arrive. Overall solid experience - will definitely purchase again from PL.
-
December 2023 by Melinda J.
Ring I bought online was *completely* different to the one I received, and arrived damaged. After begging to get customer service on social media (I guess the only way you get a response?), they finally answered with three terrible options, which I declined. I got over the fact that they falsely advertised, so my idea was for them to partially refund me, to cover the cost of getting the scratch fixed with my jeweler. They were totally allergic to this because I bought it on Cyber Monday, as if 1. that matters, and 2. as if this whole ordeal wasn't shockingly embarrassing for them. They have the audacity to end their emails with "love and light". Porter Lyons is a total joke And a scam So many amazing *actual* luxury jewelry brands out there--skip this scammy one--quality is mid, service is non-existent.
-
November 2023 by Shirley Y.
How can you do business with this company when you follow their directions (send an email for a quote) and 9 days later .... crickets!!!! And the phone number listed everywhere is no longer in service. This was going to be my first order with Porter Lyons (and probably not my last) but if they are so busy that they cannot respond to an email in a timely fashion and have disconnected their phone, then they don't need my business. And I don't need their complete lack of customer service!!!
-
September 2023 by Rena P.
I wish I had read the reviews here before I purchased SIX (!!!) earrings from Porter Lyons. Their stuff isn't cheap but when you pay for jewelry at this price point, you expect to get high quality in return. Not an earring that falls out (and got lost) within the first couple days of wearing it! I should add it was a threaded flat back style, which in theory should be more secure given it requires you to screw the post into the backing for several turns. The only explanation I can think of is the earring might have been defective because I checked and tightened (if needed) the earrings every evening. However, their customer service team won't even consider the possibility it was defective and their only suggestion to me was to buy a new one. I don't know who can afford to spend that kind of money on a piece of jewelry that won't stay in for more than few days and then be told to buy a new one. Certainly not me! Despite the product flaw, I might have given them another chance if I had a better experience with their customer service team, but sadly they've lost me as a customer and I won't be purchasing any more items from Porter Lyons.
-
June 2023 by Brooke Dismukes
A wonderful gem in the French quarter. We did the sparkle party and it went above and beyond our expectations-6 piercings, several bottles of champagne, a charceuterie board, all set up in our own private area with a balcony to royal street. The staff was phenomenal. Chris did our piercings and was professional and polite. Charity went out of her way to make sure the experience was great. The jewelry is beautiful with ranges to fit most budgets. Would recommend this place to anyone, especially for a girls day out.
-
June 2023 by Carly C
I am 100% coming back to get a piercing here the next time I come to New Orleans! The staff is incredibly friendly, patient and hospitable, I felt so taken care of as soon as I walked into the store! Upon booking an appointment, I was having some issues with booking a time online due to a glitch on the website but I called the shop and they helped me out right away and booked me for the time that I was looking to come in. The piercing shop/area itself is absolutely beautiful. I would offer a word of advice for anyone who has accessibility issues, that the piercing area is up some stairs so if you're not good with stairs, definitely call them and chat with them. I really can't thank them enough for such a lovely experience.
-
June 2023 by Olivia Ford
Favorite jeweler in town! Their pieces are one of a kind and brilliant designs. New Orleans inspired! Customer service is fabulous. The designer is badass :)
-
May 2023 by Karen ..
While wandering the French Quarter on a rainy Saturday, my girlfriend and I happened upon this wonderful jewelry store. The pieces were beautiful and unique. I wanted to buy everything but settled on getting my nose pierced with a small, gold stud. Isa was knowledgeable and helpful in choosing jewelry while Chris made the piercing process safe and easy. I have their card and have already visited their online shop. I'll be buying pieces from here for years to come.
-
April 2023 by Emily Goldsher
Attended a Piercing Party for a friend's bachelorette. From the moment we arrived, the service and atmosphere was perfect. They greeted us with champagne before leading our group up to a totally private space overlooking the quarter. We snacked on a delicious charcuterie board and drinks while waiting to get pierced. The shop's piercer is a total pro and the set-up was extremely thorough, clean, and informative. Vibe was so upscale and classy. Strongly recommend if you are looking for a luxury experience without breaking your budget!
-
April 2023 by Alyssa Minnis Kaste
We had a private piercing party here and it was amazing! The staff and space are gorgeous and we were so well taken care of. Our piercer, Chris, was so kind and skilled! Can’t wait to come back.
-
March 2023 by Alex Kennon
Ashley created the perfect custom engagement ring of my dreams, and I couldn’t be happier with the result. She spent considerable time getting to know my partner and I—our passions, our styles, symbols and places that are meaningful to us, etc. From there, she crafted a uniquely gorgeous ring that is exactly what I wanted, and even more special because of its design and symbolism. She incorporated my grandmother’s heirloom diamonds with great care and attention to the design and sentimentality, and did not shy away from sourcing us a big, gorgeous opal (the prettiest I’ve ever seen) and setting it like I wanted despite many jewelers shying away from working with opals for engagement rings. I can’t thank Ashley enough (and my fiancé for seeking her out) for my perfect-for-me ring, and can’t wait to have her design our wedding bands, as well.
-
March 2023 by Paige Domine
We stumbled upon this store while shopping and had such an awesome experience. The ladies behind the counter were so friendly, knowledgeable and helped us all find unique pieces that matched our style. I had my earrings put in by the piercer named Chris. What a lovely man. So excited to have these beautiful pieces!
-
March 2023 by Emily Stockton-Brown
Got a piercing and beautiful earring here— staff couldn’t have been nicer and the piercer was such a gentleman
-
March 2023 by Isabella Diorio
Absolutely love this brand. I wear the flat back studs 24/7 and have never lost an earring! Its my go to for all my fine jewelry and piercings.
-
March 2023 by erika stites
This store has beautiful custom pieces. So unique. Will definitely go back every time I visit New Orleans!
