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September 2023 by Liz Yager
Did not call me with quote on cost before did job and was then stuck with over paying for changing light bulbs on car.
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August 2023 by Kayode
My lady’s van has been there for months and for them to A) Not fix the problem on the list B) Fix it but not properly C) Fix problem C but somehow it’s messes up problem A D) not fix van in timely manner E) leave the vehicle on Conti vs the in back with the other vehicles so thieves can steal lugnuts and more. This can has been there back and forth for over 3 months and it’s STILL not working properly. This will be the 3rd damn time she is replacing the power steering in a few months. At this point I believe they are taking advantage of her and we will be reporting Santos to the BBB. With over $10k work done right at Santos and it’s STILL not in tip top shape, my only take away is that they take advantage of women, especially black women.
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July 2023 by RayHob
I’ve been having services on my car here since 1989. They are honest and efficient. However, due to the type of New Orleaneans they are endowed with servicing, I’ve noticed they charge by the hour. Perhaps that is why the wait is so long to get anything done. I would be extremely disappointed if that is the case. One of the reasons I chose to come to this shop is because they didn’t overcharge like the dealerships. The last service I had on my vehicle was cheaper at the dealership. Since 1989 that has never happened. I’m thoroughly disappointed.Now, the reason for the review…that Caucasian (at least she appears Caucasian ) at the front desk is rude and disrespectful. I haven’t been in the waiting area long enough to notice if she’s only rude to the African Americans. I’ve noticed once she realizes she’s speaking to a person of color on the phone, her tone changes. So much so, I wanted to run up on her and ask her who she thought she was talking too. I simply asked to speak to the person that pays her. That tone changed quickly. Affirmative Action is now over. Y’all can let her go ?Services: Transmission
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July 2023 by Shirley A.
After 3 other mechanics "fixed" my 1992 van, after being towed 5+ times cause their fix didn't stick, I towed my van to Santos and that was the best decision I ever made. They are professional. Tracy in the front was always patient with me and sooo helpful. I will always bring my car here. They are AAA approved so you get a small discount if you are a member. My van now runs like a dream.
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June 2023 by Tonya Fultz
I love Santos Automotive Center. They are very professional and I would recommend them to anyone. These are the only people I let fix our vehicles.
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June 2023 by Adrianne Montoya
Honest, efficient, fair. I have a new mechanic shop that I trust. I'd avoided some necessary work on my car because I'd gotten an outrageously high estimate at another shop. Someone I trust referred me to Santos, where they did the work quickly and well at 1/4 the price quoted by other shop. Respectful, no-nonsense. Would refer in a heartbeat.
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June 2023 by Luka
Santos can be a steal on small jobs but theft (from you) on larger jobs. Take it there for anything standard done on a standard car, but if you've got a custom car or a car that needs a custom job they won't fleece you - they just won't know the hell what they're doing - and they go for the welder like a gunslinger their 6-shooter, with results to match in terms of reversability. I love them to change a bumper or align a tire, but I wouldn't let them change a u-joint if my life depended on it. As for their vaulted cheapness, if cheapness is your main criteria for a highly technical skillset like mechanics, may I suggest YouTube and a bus pass? Staff is fine and friendly, even if I wish their front desk people all spoke better Spanish for their mostly central american mechanics. Communication in Santos seems to suffers a bit from its language barrier and a tendency to weld it first and ask questions later. Love the work they did fixing the a/c on my 97 Chevy s10 for pennies, still wincing every time I think of the grand I dropped on my Subaru in exchange for a crossbar weld and total ignorance of the real issue: timing belt and water pump needed to go. Short story: they're the best simple mechanic in town, cheap and easy, but bring them something a bit more complicated and you better hope you get the front desk woman who is both kind and speaks fantastic spanish.* *if the idea of speaking Spanish offends you as it not the 'native tongue' of the area, feel free to reply in Houma or Seminole.
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January 2023 by Bill H.
My drive belt snapped and luckily I was able to limp my Mercedes E320 into Santos Automotive...Erwin immediately took care of me with ease. Talk about SERVICE! I forgot to leave my key so Erwin called and picked me up on my way get lunch and drove me the rest of the way. My car was done in less than the expected 2 hours and I was back to work in the afternoon! Awesome! Don't miss the opportunity to meet and work with these guys!
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November 2022 by veronica gillard
I ask for several things to be checked on/ this vehicle i left the country for a week I was charge approx 700 dol for the cheapest breaks ever I have been having grease ! All over my rims since July when brakes was Changed this was the only thing they did to the car and had no explanation for nothing else .I returned for a squeeking sound and he had no explanation and said the black stuff was dust..I just had car check again by Firestone im told I need a brake job. REALLY!!! The first (lady) agent was very rude. , I called back last week the owner wife told me to bring the car back a sec time but I refused because they hav sabotage my vehicle. WHY ?? I tried going buy new tires the lugs were so tight sams refuse to service car because of damage it will cause unfortunately I'm only getting plugs in these tires until I can fine someone to get them off. This was the WORST SERVICE I EVER RECEIVED. I WILL NEVER RETURN NOR RECOMMEND ANYONE TO GO THERE !!!
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October 2022 by Cheryl Charming
My dad was a mechanic so I'm comfortable around automotive shops. The smell reminds me of my dad. I asked for something unusual (attaching a Flying Goddess hood ornament). Two shop owners told me no. But when I called Santos Shop, I was greeted by a welcoming voice who listened to what I was looking for. She said, "Well, I don't think we've done that before, but, swing by and we'll take a look." I did and they looked and took on the challenge. The owner, Arturo Santos reminded me of my dad. He was guiding his four bay mechanics but also taking on jobs himself. And he took on mine. He said he would do it for an insanely low price and I accepted. He then said he can't do it for another two hours because others were ahead of me. I came back in two hours and Arturo got to work. I could see the job was taking longer than he thought (the hood was double paneled), but he didn't give up. I paid double the price he originally told me and slipped him a tip. I will be back.
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September 2022 by Dallas Wonderland
This place came highly recommended and for good reason. After going to several other shops in town who wouldn’t even take a look at my vehicle, the owner here was able to diagnose and find a simple fix the same day. He even offered to give me a ride in his car to go get the part. I can’t praise this place enough.My experience was fair honest and delightful.
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August 2022 by Beatriz M.
My car broke down as we were headed back to Chicago and Santos did an extremely great job and very honest. Thank you.
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August 2022 by Julian M.
Would give zero stars if I could. Rude and unprofessional with a very "take it or leave it" disposition. You are not a priority and they made it clear. They are always backed up because someone is always on "vacation". Ridiculous! Steer clear!
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August 2022 by Gleam Pro
Had fuel pump replaced on my F150 at Santos Automotive about a year ago.Tow truck dropped it off on a Thursday, drove it home Friday. When Santos called the next day and said my truck was ready, I was not expecting them to repair my truck that fast.Not one problem with my truck since then.Good mechanic shop and they work fast.
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July 2022 by Sheena Luke-Miller
This place came highly recommended by not one person but a few. I guess the color of my skin determined how I would be treated. Anyway I dropped the car off July 1, 2022and they said they were backed up so give them two weeks. I was fine with that. The service didn’t go wrong until the end. Tuesday I was informed I need two (2) fuel injectors. I guess because I’m a woman I was quoted a hard price. $200.00 per injector and $200.00 for labor. At that point I had my husband meet me there and quests what pricing changed dramatically. $130.00 each or find your parts and pay for them yourself. So we drove around for hours finding the parts and dropped them off that same day. I gave them two days before I called back. So Thursday I call and they say your car is ready. They had to call back with final pricing that took a while but they called. I drove the car home a few miles away. The next morning I start the car and the whole thing is shaking. I take it back and tell them see what’s wrong. I get my nails done and go back maybe 45 minutes later. Thinking they still need time to check it out I waited. But the owner came out and said the problem is the other two injectors need to be fixed. My problem is it took them almost two weeks to tell me what was wrong in the first place and it only took them less then an hour, and hadn’t had the car more then 24 hours to tell me the other two fuel injectors were bad. The solution: find two more injectors and we will only charge you $100 more. My problem is you had the car for 20 days so what was another couple more to make sure it was fixed one time. Just because I am a person of color does not meant that I don’t have the ability to pay. I would not do business with them ever again. Now I question if they really fixed what they said they did. Will find out Monday from new mechanic. Waste of time and money…..Service: General repairs & maintenance
