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February 2024 by Isaac P.
Horrible. I can't even believe the experience I just had. I literally sent them the part number that was broken, told them exactly what I needed. They sent a quote and claimed it was in stock - quoting a different part number - and we had a back and forth with them claiming it would work. Then they tricked me into a "free camera upgrade" and later revealed that they did not have the part in stock, the other part would in fact not work, and the correct part wont be here for another 2.5 weeks. Basically lies so they could get paid for Tesla-paid work and not actually do the work that I needed done in the first place. The part btw is a shattered roof glass. Car is not usable for my purposes while I wait. And the service rep had the gall to call me and then put me on hold while she tried to figure out when the part would actually be in, never came back to the phone, then scheduled a new appointment online and sent a message in the app, presumably because she was scared or felt so foolish. But wait, there's more! The broke my front seat some how. Squeaking and grinding when it moves now and the entire seat is loose. It has literally never done that prior to this visit. I WILL NEVER EVER USE TESLA SERVICE CENTER AGAIN. I PREFER TO FIND A INDEPENDENT OR FIGURE OUT MYSELF than use this time wasting joke of a service center.
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December 2023 by Deborah
They are terrible. My husband brought our Tesla model 3 in for an appointment and they took the longest time getting the vehicle back. They never have space to take on vehicles, if you have an appointment that isn’t going to matter either because they will just get to your car whenever they get to It.
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December 2023 by Jeff Dongieux
Mobile service is pathetic. They changed appointment times & locations at least 5 times. What was supposed to take one appointment turned into two & service is still not completed. This occurred over the course of two months. Recommend just bring your vehicle in if it is urgent.Services: Tires
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December 2023 by Timur Alptunaer
Probably wouldn’t have bought a Tesla if I new their mobile service was of this quality (not to mention take 2 weeks at best to book an appointment). FYI if you need tires just go to tire world.
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November 2023 by Patrick Lestrade
Very helpful young man named Leandro. He set us up for a test drive in a model Y. He was very patient explaining this new vehicle to us. (Probably as much to preserve his inventory as to make sure we were safe!) Later, when we asked about the details on how to order one, he was spot on in his knowledge of his to get it delivered in another state. (You see, we live in a state, LA, where some politicians are unusually friendly to the oil and gas industry. They no likee eVehicles.)
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October 2023 by Mazin Albasha
Describe the issue. Very nice and attentive people in service department. Very fast service. Mush appreciated
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September 2023 by Brian Sullivan
I have had a few minor things fixed at the service center and they are top notch. The biggest repair done so far was a door ding that came out beautifully. I have a mobile service coming up for the rear hatch(MY). When I try and open the trunk sometimes it pops but gets caught on something and re secures. Was told it possibly is a faulty latch. I will update once it’s fixed.UPDATEMobile appointment was canceled by the service center and scheduled to bring in to the shop. They found the issue and ordered the replacement part but I will have to go back for the repair.
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September 2023 by Dennis Shows
We had several text messages back and forth with service center and Nola and weren't able to get a scratch fixed from them, but per their recommendation we went to Steed's Collision in Biloxi, Mississippi and they buffed it out completely for free.
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September 2023 by Noisy Racing Channel NRC
Brought my vehicle in for a window change, left a key card with the service rep. I pulled the Tesla key card from my RIDGE wallet which is a metal freaking wallet that protects my cards. Came back later that evening with a warped key card. I brought this up to the attention of the rep and his snobby remark was I must’ve left it in the sun cause my card key was on his desk the entire time.:… right like as if not at any point did he or anyone else needed a key to get into my vehicle to change the window. Lack of taking responsibility. I spent 1400 on a window repair last thing I expect was a petty statement from a service rep from Tesla.
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August 2023 by Jeremy Jeter
1st time at the service center to replace my 12v battery. They set the bar very high with their professionalism and communication. Kept me updated the entire time.
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July 2023 by Be N.
Horrible. Takes forever for them to respond. Would not give you a loaner even though my car was only 4 months old. Kept it for 6 days. Ending up saying they couldn't replicate the problem. The problem was car said it may not restart. Funny how they said nothing was wrong. Gave it back. Magically worked like normal.
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July 2023 by Dan Skidmore
If you can avoid this place, DO NOT GET WORK DONE HERE. Incompetence that almost cost an accident. I sat here for hours and observed their interaction with other Tesla owners as well and it was mostly obnoxious. 1/10 do not recommendService: Tires
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June 2023 by LeiLani Graffagnini
They are the best out of all the Tesla Service Stations, they are honest, nice, and caring. Great customer service. Other service stations need to come here for lessons.
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May 2023 by Darrell Banks
Great service
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May 2023 by Deepak Thekkoott
2016 Model X 90DMany visits to the New Orleans shop. Finally met a smiling face today. I couldn’t get his name, May be Garcia.It’s hard dealing with repairs when there is only one shop you can take your vehicle to, but overall my experience with the shop has been so so…. Today was different. Not sure what comes out of the work etc, but a smile and welcoming face can make a world of difference. Keepthis guy.By the way being in the healthcare care field, our expectations are higher.Services: Electrical