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November 2023 by April Taylor
I witnessed my relative purchase a car from Toyota New Orleans. The service was impeccable. I plan on purchasing from this location as well.
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October 2023 by Jared
I am not one to do reviews but I have to leave one here. I would advise anyone to not shop at this dealership specially for a used car. I purchased a used car from Toyota of new Orleans and I have regretted it since. I was pushed into buying the extended warranty from the finance guy I decided after he told me it was bumper to bumper and the car being 6 years old. It was not long after purchase I had to bring it to the shop for a repair but it was covered under warranty but Toyota of new Orleans gave me a bad part did not fix it correctly so I am back again to get it replaced under warranty because Toyota of new Orleans did the original repair. I had check engine light come on so I had them check car while I was there not covered under bumper to bumper warranty I bought. I had to take my car to another shop because Toyota new Orleans quoted me 1000 dollars more than what this simple repair should of been. They waisted a week and offered to help me by simply trying to upsale me a newer car I didn't want and couldn't afford. It was a scam I will never be beyond I will tell all my friends and family not to shop here. I was given the run around for a week it was all salesman tactics when I could of taken my car to a real shop to be repaired. Do not buy here
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October 2023 by Andrew Brooks
Met with Mr. Tony Truong the other day and I couldn't be more happier with his service and advice. He showed me quality cars in my price range and were suited for my needs. Great guy and good place to get a car
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October 2023 by Darrius Vicks
Toyota of New Orleans sales team is very unprofessional. And honestly they are liars. They don't follow up with there word. I suggest that people do not buy from here there sale team and manger there are shiesty. I had my unpleasant untruthful experience with Toyota team member Nina and LECHELLE WILLIAMS are not to be trusted. As a average Joe and a blue collar worker who works hard for my funds I strongly suggest others like me do not shop here.
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October 2023 by kisha wilson
I purchased a car there. After 7 weeks I didn’t get my license plate. I called my sales person Terry to check status because the plate was a couple of days of expiring. They overnighted and wanted me to track it, after I told him no they need to track it HE HUNG UP on me. He refused to answer my calls and the license plate lady Belinda went home and wouldn’t give me the tracking number. So basically after they got my sell I no longer mattered to them. I had to go to the DMV and report the plate as stolen. They are a bunch of used car salesman.
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September 2023 by Allison Grabert
My favorite dealership! They hook me up with the EXACT vehicle I want every time. I’ve purchased two cars from this location and will continue to bring my business here! Thank you to the man with a hat for getting me the best deal out there and continuing to be there through n through to make sure I got everything I wanted! Will be back! Thank you Toyota of new Orleans and Ronald!Toyota Camry xse 2022 ❤️❤️
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August 2023 by Bailee
Started going to this location because in my opinion their service team is much better than the one closet to me. Experiences I’ve had with this service department so far have shown their efficiency, transparency, and people skills.It’s a shame how one bad experience has left a bad taste in my mouth. I just spoke to someone in the parts department and he had a bad attitude from the start of the call. Very little patience and gave off that I was bothering him the entire time. Very condescending and off-putting. Also, to be expected, the prices are extremely inflated for parts through the dealership. You can definitely get a more reasonable deal elsewhere.
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July 2023 by Amy Park
I usually don't leave 1 star reviews. We bought a new car in the year of manufacture at this dealership, and had a small accident last year, so we took the car to the service center for repair. Sending it to this service center for repairs has become the biggest regret of my life. They haven't completely fixed the car until now, at 7 months. My insurance company has paid over $12,000, but the repairs are still pending. Never leave your car for repairing here. For 7 months I had to go back and forth to check the car about 20 times, and I hadn't used the car for over 4 months. Don't waste your time and money here. I've reached the limit of my patience. Their mechanics don't seem to have any professional skills. They haven't fixed the car neatly in 7 months. Even though the car problem is not a major part. They don't answer the phone and rarely call back. You can't know what's going on unless you visit it yourself. It's common for things to go wrong here when you visit to check it out the car.
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July 2023 by A P
I usually don't leave 1 star reviews. We bought a new car in the year of manufacture at this dealership, and had a small accident last year, so we took the car to the service center for repair. Sending it to this service center for repairs has become the biggest regret of my life. They haven't completely fixed the car until now, at 7 months. My insurance company has paid over $12,000, but the repairs are still pending. Never leave your car for repairing here. For 7 months I had to go back and forth to check the car about 20 times, and I hadn't used the car for over 4 months. Don't waste your time and money here. I've reached the limit of my patience. Their mechanics don't seem to have any professional skills. They haven't fixed the car neatly in 7 months. Even though the car problem is not a major part. They don't answer the phone and rarely call back. You can't know what's going on unless you visit it yourself. It's common for things to go wrong here when you visit to check it out the car.
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June 2023 by Camille H.
I have been using Toyota dealerships for years and I'm very disappointed with this dealership. I've never been so taken advantage of in my life until now. I mean dealerships get bad raps but this one beat 'em all! I've been traveling for 3 weeks needed an oil change. New I needed spark plugs but man the minute they saw me coming they really thought this woman knew nothing about cars. Although I'm not a mechanic.. google is a great resource and can really help anyone out if there is a hint of deception with a prognosis on your baby( car that is). Anyway i gave them benefit of the doubt to treat me with honesty and respect. Then got a second opinion only to confirm my doubts about their diagnosis . Won't spend another dime here with dishonesty! Hope this helps others make a informed decision .
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June 2023 by Deloris Every
Awful customer service. On Saturday morning 6/10/23 I went to the service dept because I had my oil changed and the maintenance button or odo needed to be reset. The young lady told me they couldn’t help me because they didn’t do the oil change. All she seem to want to know is if I had an appointment. I don’t remember her saying good morning. Even after I told her and the other young service gentleman that I had it reset at the New Orleans east location before l still wasn’t helped. She also told me since my Lexus was not a Toyota I needed to go somewhere else. ?So, I did because a Lexus is a luxury Toyota.
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June 2023 by Kaitlyn V.
This Toyota location has the worst customer service! My adviser Robert had me waiting for 2 hours plus for my oil change. Yes, I did have an oil change appointment. He didn't update me and i couldn't find him to ask about my vehicle service. I would not refer this location to family or friends. Please avoid this location unless you want a bad day !
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May 2023 by Nancy Green
If you want to be treated like trash then take your money and your business to Toyota of New Orleans.If I could give the service department ZERO stars I would. We brought the car in for regular maintenance and less than a week later the check engine light came on and the car was leaking fluids and it stalled. We brought the car back to the service department and was told the radiator top tank was damaged, valve cover gasket leaking, the radiator and valve cover needs replacing.We picked up our car after waiting two weeks for them to do the work and it stalled on us less than 10 miles up the road less than 30 minutes after picking it up. Upon calling them to tell them the car stopped and we’re stranded, the only reply we got was “we’re closed call your insurance and have it towed.”The customer service here is deplorable and non-existent. They don’t care at all about the customer. This type of behavior is unacceptable and I will NEVER take my business to Toyota of New Orleans again.
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April 2023 by alana dyhrkopp
Service center quoted me a price then after I dropped my car off they called to double the price with added fees. Lost a day of my life and others picking me up and dropping me off. Can’t recommend this service department. When I talked to the manager he said he couldn’t do anything about it and had me go out of my way again to get my car after hours of being there with no service. I truly believe if I were a man this would have been a different situation. Carlos the manager was unable to respond to my questions and concerns in a way that showed any empathy to my dealing with their mistake. 0/5
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April 2023 by Val L Williams
I have had so many issues with this dealership and after speaking to Mr. Lewis, the issue still is unresolved in my book. Toyota placed brakes on my car that Lexus stated was done incorrectly. I have had issues with the brakes, but they did what I as a woman felt they should. Not knowing it was done wrong. When they first put them on, the made a clap noise, then the squeaking started. I had to pay Lexus to do them again. I only asked for a refund of what I paid Toyota to do the front brakes. I wasn't asking for my total at Lexus. Mr. Lewis declined to give me that back, stating I had a warranty on the brakes they put on. Who would feel comfortable letting them redo something they did wrong in the beginning. He basically said he doesn't trust Lexus. Sad, because you can't trust any of these dealerships. Do yourself a favor and don't go to this dealership for a car or service.You all have no integrity, yet state you will honor a warranty? You stated that my brakes were done properly. That's not true. How can I trust you all there? Why would I bring my car back when you have said over and over nothing is wrong?