-
January 2023 by Ana
Rochelle was the representative working when I visited the store and she made the experience go from uncomfortable to fantastic. Excellent, personal customer service!
-
July 2022 by Rosario Williams
The sales associates were wonderful. They were helpful and gave honest opinions and recommendations on outfits. Customer service means a lot specially at a boutique where items are over $100. Visiting from LA! Will he shopping again.
-
May 2022 by Gwen Freeze
One of the worst shopping experiences I've had in a while. The merchandise was beautiful and everything felt like high quality, but size inclusivity was a joke. Cup sizes were A to F, but as far as band sizes go, 80% were 32s and there were a few 34s. The cashier's customer service was poor and they never once asked if we needed help or were looking for anything in particular. When we asked if it was okay to use the dressing rooms because we didn't know the policy, she scoffed and said "yeah they're over there." After we spent over $250, the $30 thigh highs I got were not the color that was on the packaging. Even though their policy is "all sales final" (which should have been a red flag given their prices) I thought I'd still go over and atleast let them know so it doesn't happen to other people, only to find that they closed an hour early without any notifications or signs anywhere. This whole store was so disappointing and I cannot for the life of me see why everyone seems to hold a high opinion of this place.
-
September 2021 by Christi M.
When in New Orleans, be sure your husband buys you some sexy things to wear to bed that night and lots of nights after...just for his eyes. Cuz yum. Great store with lots of cute black lingerie, and thigh highs (ooh la la). It may not stay on long but it's definitely worth the look on his face when you walk into the room. Made me feel beautiful every single night we were there.
-
March 2020 by Voyager641993
8 of us were shopping with my friend who is getting married (middle aged). Two of the ladies Went through an unlocked door with the window to the beautiful courtyard outside… The New Orleans there a many courtyards and are frequently an extension of the business. The door was unlocked and there was no sign indicating not to go out as well as a welcoming window and a clear-cut path to the door. The employee ran through the store outside and yelled at my friends embarrassing herself and everyone else as she shamed them for going into the courtyard. Had she simply come out and politely said excuse me… This area is not part of the store, Then no worries, right? Instead and she ran through the store, yelled at them we thought a shoplifter had gone out the door or something! Before putting this on TripAdvisor I gave the company an opportunity to respond by lodging a complaint but they did not so I’m putting it here just to let you know if you do something and employee does not agree with you might get shamed and yelled at at this location! And then argued with when you try to explain what happened… No Sign, no LocK, windows showing it off, clear path to the door. She literally continue to berate them All the way back to the counter in front of all of their friends and all of the other customers.
-
December 2019 by L H.
I want to love Trashy Diva like I used to but they seem to have stopped caring about their customers or the quality of the clothes they sell. For the record, Trashy Diva has been a godsend to me for years: ladies my size face quite a challenge finding bras that not only fit but are comfy, pretty, and well-made and this place is like an underwear wonderland. The merchandise isn't cheap and is usually worth it, it's built to last and the shopping experience is like playing dress-up with incredible clothes in a lovely store with fantastic sales people. However...I splurged on some new bras for my birthday and two days after I got home one of them was literally coming apart in my hands. I called the store and was instructed to call Customer Service who instructed me to email pictures, which I promptly did. And four months later, after several more phone calls and voice mails and emails I still have nothing but a bad bra. Yes, I know the "no return or refund if purchased from a brick and mortar store" policy but really, it's not like I changed my mind or something, the fabric is falling apart! It's a sad end to my Trashy Diva devotion.
-
November 2019 by Beth F.
While visiting the French Quarter I saw this shop and had to go it. It had been years since I bought any lingerie so I was unsure what I wanted. There were 2 women working in the shop that day and both were extremely helpful. Once other customers came in Victoria, on of the two women working that day, focused on helping me while the other sales lady focused on helping the new customers. She was incredible. Helping me find the right fit, which I definitely wouldn't have been done without her knowledgeable assistance3, and finding the size I needed. She had great advice which helped me decide which items I really wanted. Both women were wonderful, but I have to give a very special thank you to Victoria! She made me feel great about myself and my not so perfect body. The products are high quality, they are not one time wear items, worth every penny.
-
November 2019 by Zahara S.
The rudest STAFF ever!! No matter how cute the stuff is it not worth how they treat people. DONT SHOP HERE. My sister, friend and I went in about 45 min before close and wanted to try on what we had picked, they said we couldn't try on but ALL SALES ARE FINAL because it was too close to closing time. The staff was unhappy and unpleasant bunch and shouldn't work in customer service.
-
May 2019 by Unique Lee
Limited in-store options in my size. But you can order most things online. Annoyingly inconvenient lack of public restroom. Friendly and helpful service.
-
April 2019 by Melissa F.
My visit here was recommended by a busty friend and my experience was life-changing. Victoria M. really knows what she's doing. My usual bra shopping experience looks like this: trying on 10+ bras, finding nothing and leaving frustrated. I got customized and wise help that resulted in my buying a bra that fit AND is pretty. I also gained knowledge of a brand that works for me and my 38H size. Yay!!! This place is amazing.
-
March 2019 by Merry S.
I found it extremely over priced for what they were selling. Staff never bothered to engage with me or other customers, which is surprising as they are asking a lot of money for the merch, which should come with some customer engagement.
