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January 2024 by Ken M
Ladies made it a pleasure to rent there, they were both great, there was a man there with an attitude and not happy but I’m pretty sure he came in that wayThank you
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January 2024 by William Rowold
This facility has a wonderful staff, patient and genuinely helpful. I showed up last minute and they not only helped me get situated with the truck and trailer rental, Jide in particular went above and beyond to the point of personally handling a repair on the trailer prior to me leaving the facility. 5 stars all around.
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December 2023 by Patrick C.
Worst U-Haul experience ever!!! First was the rude condescending customer service rep that checked me out. Racist attitude as she lit up for the group of people that didn't look like me as I was leaving, even giggling as if to some inside joke at my expense. Insult to injury was the $75 cleaning fee added to my bill for leaving an empty water bottle, small plastic bowl and the rental paperwork in the truck. I did an after hours drop off and there was no trash can in sight. Frankly, it took them more time to take a photo of the three items and upload it than to just toss the one handful into the trash. I feel taken advantage of and disrespected. If your not the "right color" do not go into this place!
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September 2023 by Kimberly A
The customer service is professional and fast. These ladies have the patience of a saint, are well trained, and clarified all my extra questions with kindness. It's always clean and smells fantastic inside the office. The truck rentals are easy to understand instructions, and there is no cancellation fees or hidden charges. The process was simple and booking online made it super convenient. However, the inside storage units during the summer are miserably hot. I feel so bad for the workers who have to sit inside and keep watch. As much as we pay a month for these units you would think they could have a decent climate control. I have had 5 separate storage units throughout the last 10 years and this is by far the hottest one. Also they do not provide a light inside the storage unit itself, only in the hallways so be prepared. Last but not least, they don't specify that there are two levels without an elevator. So if you have a disability like me this became a really big problem. Even though it's only 10 steps it feels extra with the heat.
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August 2023 by Kim L
The customer service is professional and fast. These ladies have the patience of a saint, are well trained, and clarified all my extra questions with kindness. It's always clean and smells fantastic inside the office. The truck rentals are easy to understand instructions, and there is no cancellation fees or hidden charges. The process was simple and booking online made it super convenient. However, the inside storage units during the summer are miserably hot. I feel so bad for the workers who have to sit inside and keep watch. As much as we pay a month for these units you would think they could have a decent climate control. I have had 5 separate storage units throughout the last 10 years and this is by far the hottest one. Also they do not provide a light inside the storage unit itself, only in the hallways so be prepared. Last but not least, they don't specify that there are two levels without an elevator. So if you have a disability like me this became a really big problem. Even though it's only 10 steps it feels extra with the heat.
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July 2023 by Marne J.
This facility is infested with rats and cockroaches. We had to throw out 75% of everything in it, as it was covered in rat urine and feces. Our movers couldn't even load a few boxes because when they touched them roaches came running out. I had to unpack all our boxes in a yard and lysol everything to avoid contaminating our house. And this is coming from someone who has lived in New Orleans forever and is not a huge baby about this stuff generally.
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July 2023 by diane pugh
Worst location ever!!! Rude and very unprofessional. Long wait and you are barely acknowledged when you walk in the door!! Please avoid this location!!! I canceled my reservation and went to another location where the service was great!!!
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May 2023 by Solo J
The lady came in from washing a truck with an attitude. Used the bathroom, came out stood behind the edge of the counter like she knew me and I did her something. Sat down and called for the next person. She behaved like most women with severe insecurity issues. Very unprofessional. God bless her and that nasty internal energy which makes her Extremely unattractive. The gentleman before was like what is her problem. I responded not happy with self.
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March 2023 by Elijah Sweat
Doesn't open on time. Employees are rude and unhelpful.Only positive is inventory, but only if you can get them to open the store.
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January 2023 by Jeff Walker
Bad service, rolling up the eyes when you are asking for an estimation, if you don't want to work stay home! Lost one customer that was going to spend a good amount of money. Zero stars if possible!!!
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January 2023 by G. M. Trofa
Visited this store for the first time yesterday to buy moving supplies. Staff was super helpful, friendly and provided good advice. The same goes for their assistance over the phone. I’ll be back!
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January 2023 by Jefferson Santos (Jeff Walker)
Bad service, rolling up the eyes when you are asking for an estimation, if you don't want to work stay home! Lost one customer that was going to spend a good amount of money. Zero stars if possible!!!
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October 2022 by C Maffe
Great experience with this location. They easily altered the dates when I entered the wrong dates online. Their prices on boxes and accessories are cheaper than Lowe’s and Home Depot. They set everything up for me with my trailer rental. The manager, Jide, and her employees are helpful and friendly.
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September 2022 by Joe L.
I rented a day use truck from this location. WORST customer service I have experienced! Negative attitude toward the customer bordering on hostile. Very rude. GO ELSEWHERE!!
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September 2022 by Marie N.
This is the worst U-Haul in New Orleans absolutely avoid using this location as much as possible. A vehicle I recently rented was not completely inspected. I could not open the rear doors and decided to leave the location anyway because I was doing the 24 seven rental. That means you don't actually have to deal with the rude employees if you do the 24 seven rental. So I took the vehicle off premises the doors were not able for me to open so that I could inspect them I did call the 800 number and explain to them what was happening. When my helper unlocked the back there was dry paint inside which I paid no mind to now you always trying to claim that I splattered paint which of course is ridiculous Paint would not even have been dried within a 24 hour period and I did not of course handle any pain whatsoever but was rather moving clothing. I notified corporate. When I returned the van and was called by the very rude employee and explained obviously I didn't do this it's very dry paint she costed me and threatened me and I had to file a police report. Avoid this location just avoid going to this location to lame you all is much more proficient, professional and yes it may be a little bit out of your way but believe me you would rather go there than here
