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March 2024 by Madison Shaw
Location is not clear at all.
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March 2024 by Khalil Abusakran
Wow what a waste of time!! Place is inside hotel before you waste your time walking around trying to find it, let alone trying to find parking! On top of all that if your not a member of the hotel good luck getting in! Also they close at 5pm not 7pm!!!! They need to just shut down 100% also read there is a hotel fee for shipping?!?!? What a joke!
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February 2024 by Scott Stearns
Great experience
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February 2024 by William Walker
Utter nonsense for charging $5 for dropping off a package. Avoid this place.
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February 2024 by Aaron Apple
Not a real ups store, and they’ll tell you that! Charges extra for Amazon returns and other services. And they close at different hours than what’s listed online! Go elsewhere!
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February 2024 by Jody Harrison
Not a traditional UPS store.Extra charges for everything.
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February 2024 by Bighomie Rilo
Just move this location!!! I had to pay 5 bucks to drop off an ups package at an ups store!!! Make it make sense!! Big scam don’t waste ur time!!
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January 2024 by Elena Martynova
Dear UPS team,I appreciate your services, but I'd like to share my experience with a specific location. The store within the hotel is challenging to access with locked doors and no signs. Asking hotel staff for directions isn't ideal. Moreover, the $5 charge for Amazon returns seems excessive. When I suggested adding signs, I was told it's not a traditional UPS store. I urge you to consider improving the accessibility and customer experience at this location.
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December 2023 by Robert Gray
Hours are wacky, phone says one thing location says another and good luck getting any help
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December 2023 by Phi Radio
Should not be considered a the ups store location. Very annoying to access in very locked down hotel and there are multiple service fees for basic services that should be free like amazon returns. I was told to contact amazon for recompensation for the fees which i find hilarious.Employees are fine. Services ended up being very slow on top of there being fees
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October 2023 by Megan Kosmoski
Open only two hotel guests. And closes at five. Not even labeled a UPS store. Labeled as business services.
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October 2023 by Mathew Smith
$5 drop off fee for Amazon returns.Posted hours are not correct.
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October 2023 by Chris S
Charging for drop off? Absolutely bonkers.Waste of time to visit this location.
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September 2023 by Brandi Turner
Slow service. I mean sloth slow. Line out of the door to drop off a prepaid labeled package and told I needed to pay $5 fee. That is absurd.Also prior to showing up there I called multiple times to verify information to drop off with no answer. What a waste of my time.
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August 2023 by Mason “Quintin” Foret
They get a 2 star rating because they answered the phone. Otherwise, it would have been a 1. I thought UPS was a package shipper. You can’t ship at this location. Drivers now get base salary of $170K, a salary well deserved. Now if only customer service were so important. Not sure how UPS will pay all the salaries with so many cuts.
