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February 2024 by x x
Larry is condescending and ignorant of mail forwarding policies and timelines. He is unable to articulate to customers why mail that was received by the post office on Feb 6th did not show up to our mailbox until Feb 23rd.He tried to brush me off multiple times.Something is terribly mismanaged at this post office.
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February 2024 by William Kethman
Scheduled a passport appointment to be told on arrival that they weren't doing passports - Marilyn Jackson was unhelpful, refused to call USPS - Loyola Ave (because if you call they won't answer) - told us to go there and when we got there the only person doing passports was at lunch and was going to have to give lunch to someone else and wouldn't help us. If you need a passport, sounds like you just can't get one in New Orleans.
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December 2023 by A R
went in for a passport. had to wait a while since I didn't schedule an appointment but once it was my turn, I was in and out(already had everything filled out before hand). Clerk was really considerate and even apologized for the wait. really nice too which made the whole experience great even with the wait time.
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December 2023 by Leslie Palacios
Didn’t open on time. Had an appointment for passports for 8am and they didn’t open till 8:15. It’s 8:45 and I’m still waiting. There’s only one person at the register and she’s the only passport agent, apparently. The line is long due to them opening late. I was at the beginning of the line and people that were behind me and my kids have already been taken care of and left. If I’m not at work, I don’t get paid. I only have 45 mins left to do this, drop them off to school and go back to work….This was supposed to be a 30 min thing and we’re still sitting here waiting. Beautiful location, but awful service.
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December 2023 by Taylor Prange
I haven’t been here recently, but last year would go a few times a week. This is my personal experience - I never had a single issue and the employees were always so helpful and kind.
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December 2023 by Chauntaclair Norris Capps
New Orleans has the worst postal services in the entire United States this place constantly loses mail and packages whether it's delivered to their PO Boxes or your address
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October 2023 by Alana McGee
Jonniece is the best! She was so patient and polite. I can’t imagine this place functioning without her. Make that woman a supervisor already!
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October 2023 by Desiree McSwain
I received great service today from Kyanna at this post office for the application of my passport. She was quick and knowledgeable and friendly. I did make a reservation online but I went early around 9am and did not have to wait. The only feedback I have to make it clear where to sign up for and wait for people applying for passports. That was unclear but Kyanna was quick to assist.
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September 2023 by Tayla Grieff
Terrible service. Had my brother send me birthday money and package came up torn, additional inside package was also torn. Birthday card opened with NO money. Just the card. They said since it was "cash" or "check" there's nothing they can do about it since there's no proof it was sent. Long story short, this is a federal mail service with street level employees breaking federal laws, DO NOT use USPS.
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August 2023 by GM Hall
US Postal Service3400 S Carrollton AveNew OrleansLa 70118On August 21st, 2023, I got a call fromRepresentative S. Davis who called to update me on the status of my undelivered packages.Service Request# 54240711 over which I was worried. She was consistently pleasant, considerate, andwell-spoken. Use her wisely; she's a gem. She was knowledgeable about my situation andunderstood the genuine value of excellent customerservice. She promptly addressed each of my inquiries and provided me with the knowledge I required. She showed me that she was listening to what I hadto say. She was effective and supportive. The assistance Ireceived was timely and exceptional. I had a good experience. The overall encounter left me feeling good.I hope her work to the USPS is acknowledged and recognized. I honestly believe that USPS is dedicated to providingtheir customers with the highest caliber of customer service. An act to satisfy, if not delight, its customers. I was thoroughly satisfied with the overall experience.Special thanks, Ms. Davis.Respectfully SubmittedGlenda H.Cc: Google Local ReviewsCc: US Postal Service Headquarters475 L'Enfant PlazaSW, Washington,DC 20260
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August 2023 by Alex Jones
Checks get stolen in mail and forged/cashed, passport office requests you get there 10 mins early for first AM appointment and then makes you wait 30 mins and only 80% of your sent mail actually shows up. Other than that they are great!
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July 2023 by Melissa H.
This post office consistently loses packages. It doesn't matter if its a street address or post office box at that location. I reported them to the Inspector General and I am switching to UPS mailbox, which has better hours anyway.
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June 2023 by VeSean Bogan
Wasted my time coming here. Had an appointment to get my passport. Showed up and they're not doing any passports. I coulda chose another location or not miss work.
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April 2023 by Gabriel N.
Welcome to the place where the customer is always wrong. It is truly amazing how on point and consistent they are, standing the test of time - no matter the hour of the day, no matter the day of the week... years pass and they deliver unflinching rudeness with a side of disdain to all who enter. Young and old, immigrant and locally born, you will be reminded of your inferiority like a child in an alcoholics house.
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February 2023 by Maria P.
The Carrollton Post Office, Monday, Feb 27, 2023: I have had packages broken open, lost there etc. Larry, a postal employee is so rude and uncooperative to people he does not like. (He is REALLY nice, friendly and jovial to those he likes.) I took something to be mailed there. I asked him what were the different prices available. He did not like that question. He did not inform me that there was a cheaper price. I did not want to leave my package there as he gave me the creeps. I left, went to another post office and saved money as there were cheaper alternatives.Larry has been there for years. If he does not like you, do not waste your time and money at this post office. You will save money and property by mailing from elsewhere.