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August 2023 by King King
Very disrespectful very unprofessional take there customer as jokes waiting for someone to wait on me and I'm the only one waiting took about 15 minutes one employee just joking around with another one and the rest acting like they don't see me,had to jump up and ask in a medium tone is someone going to help me and it's My son birthday last straw have to complaint
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April 2023 by Joe S
Be sure you have at least an hour set aside before coming here because you’re going to spend at least half of that waiting in line
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April 2023 by Joseph Starns
Be sure you have at least an hour set aside before coming here because you’re going to spend at least half of that waiting in line
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April 2023 by Loring Manor Apts
Need an account to do anything, please avoid if you are from out of town
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January 2023 by Anthony Johnson
Wish they stayed open later than 4:00 pm
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September 2022 by J
The level of incompetence at the bank is UNREAL. That level is matched in EXTREMELY RUDE treatment time and time again, along with UNWILLINGNESS TO HELP AND FOLLOW THROUGH with what has been promised. I have never met people so against HELPING their customers! I would never bank at any branch of this bank, the terrible treatment, extreme unwillingness to help customers, and shocking incompetence is rampant at every branch.
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April 2022 by Durado Brooks
DO NOT BANK HERE. Absolutely useless. No Zelle, transfers limited to $1000/day for a BUSINESS account! now trying to get my finances in excel format for my accountant and-guess what? Not available. Will be taking my business elsewhere ASAP what a joke
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December 2021 by jessica m.
The level of incompetence at the bank is UNREAL. That level is matched in EXTREMELY RUDE treatment time and time again, along with UNWILLINGNESS TO HELP AND FOLLOW THROUGH with what has been promised. I have never met people so against HELPING their customers! I would never bank at any branch of this bank, the terrible treatment, extreme unwillingness to help customers, and shocking incompetence is rampant at every branch.
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December 2021 by Charlotte Salles
The drive up teller on veterans is beyond rude and abrasive, every time I go she is in a horrible mood and is very unprofessional.
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May 2021 by B W
Horrible customer service. No way to speak to someone on phone to clear up when the bank makes mistakes regarding you account.
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January 2020 by joseph yousef
Worst customer service ever
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May 2019 by Charles H.
I MOVED MY BANKING RELATIONSHIP TO IBERIA AFTER 31 YEARS Under Hancock the old Whitney branches have become shoddy and cut rate. Personnel have been slashed so lobby lines resemble those at free clinics. At Hancock you must personally go into a branch to change your address before being reissued an ATM Card. This was the second branch I went to and encountered a wait over 15 minutes. There was a sign-up sheet with 2 names in front of me, but no attendant. A guard sat in an empty office reading a newspaper. He never welcomed me. I walked out. After similarly bad experiences at two more branches that day I moved my account 6 hours later.
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January 2019 by Edward Froyalde
Racism is real in this location. Came yesterday to deposit some cash and I was ask to remove my hat witch is fine but I noticed that I'm the only one that was ask to remove my hat...
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January 2019 by Myche Tician
Extremely unhappy. Hidden charges, changes in terms, lousy communication, etc. They are friendly at first, and then take advantage of you later.
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July 2018 by SHIRLEY ALMODOVAR
This bank has the absolute worst wait time!
