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March 2024 by Renee Salerno
Our bathroom was dirty. I have no idea what this brown stuff was in the tun area.
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January 2024 by Linda Horton
I would like to recognize Ms. LaTonya Cummings, General Manager; and her entire staff. My family arrived December 29th through December 31st; the staff was very informative, personable, and knowledgeable. My son left some of his personal items behind. She took time out to call and assured us that it was stored for pickup by one of my family members who resided there. I truly appreciate how she went "Over and Beyond to secure our property.Thanks, Ms. Cummings!Linda Horton,Nearby activities: Restaurant and Civic Central.Safety: Great area.Walkability: It was adjacent to several stores and restaurant.
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October 2023 by Debra Covington
Front desk person was asleep at the counter upon check in. When we finally got to our room the bathroom still had trash in it from the previous guest. Breakfast was supposed to be at 0700, when we got down there nothing was out. At 0715 I asked the front desk person what time it started and she said she thought it should be out by now but she was new and had no clue. The other man sitting at the desk never acknowledged me or answered my question. He finally got up and started putting very minimal items out for the breakfast. No coffee creamer, no utensils and not enough breakfast for the 15 or so people who were waiting to be fed.. unacceptable service considering I paid $576 for 2 rooms/ 2 nights.
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September 2023 by Carlo Rosette
Horrible experience!!My room was filthy there were cups that were left in the refrigerator so apparently my room wasn't cleaned properly. The toilet had urine stains on the toilet seat & also there was some type of roach on the wall .Trash was left in the breakfast area over night.This place I wouldn't recommend period !!
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August 2023 by Jeffrey Hayes
Got my room, hairs in the dirty sheets. Hairs on bathroom counters. Poop marks in the toilet. But the front counter quickly got me another room!
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May 2023 by William Mallory
Had some complications with room type during check in as I arrived very late on the check in date and the desired room driven by family size wasn't available . Front desk staff was extremely courteous and diligent trying to find a solution. Ultimately we did after a lot of effort. Spoke to the manager the next day (Steven Ward) and he couldn't have been any better addressing the situation. The hotel was clean and the staff were all courteous. It is a well run business. I acknowledge that from time to time complications will arise but this group went out of their way to service the customer in this case. Nice job and thank you for everything you did to make our stay an enjoyable one.
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April 2023 by George Gibbons
Our reservations where not wright at we call two weeks before coming and they cut one day off that i have reservations for then handy cap room 3 rd floor 15 room from elevator and not handy capFood & drinks: Ice machine not working no drink maxhine
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March 2023 by Tom Gardner
My wife and I are riding our bikes cross country. We rolled into New Roads to stay night at hotel. We have had good luck with BW on this tour and tonight is no change. Rooms are great and Sandra was super pleasant checking us in ??
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December 2022 by Katherine Walton
Great place. The paint was chipping along some edges and the elevator tile floor is broken. Other than that, great place and I loved the lobby and the service!
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December 2022 by joe deboever
A quaint little motel in the country that's quiet and the front desk people do anything they can to help you and the breakfast lady is so nice and friendly and keeps it clean and keeps the food coming;)
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October 2022 by mike fortunato
BED BUGS. I stayed in room 210 there were bed bugs in the pillow case. I moved to room 220 and there were bed bugs there as well I called corporate waiting to hear back. False river management never got back to me. Avoid here!
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October 2022 by Stephanie Savannah
I frequent this location to visit family & friends. The rooms are always neat & clean. The staff is friendly. Acknowledging reward members more would add to future reviews. The location is great being its close to good eateries, shopping areas & leisure activities by False River. Hott Tails, Southern Chick's & Juneau's are less than 5min away, great eateries if you love spice & flavor.
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October 2022 by Rebecca Porter
Best Western False River is an amazing location in a fairly rural area. The hotel staff were very friendly and accommodating. The bathroom toilet is extremely too low, other than that the sleeping area is truly lovely and adequate.
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September 2022 by Tatiana Yates
Not my first time at this location, been here at least twice in the past.. Room was spacious with a desk and chair, lounger, 2 queen beds, flat screen TV, and a fridge. The TV doesn't have a guide channel you have to look at the guide provided on the desk. The fridge is very compact, not ideal for extended stay but great for a weekender. Ample counter space in the bath and additional counter space by coffee maker. Full closet and room for a folding table for appliances. Hvac works well. Housekeeping however didn't want to swap sheets when asked, I was told she wasn't assigned to my room, yet management said she was and brought the sheets themselves. Front desk and all other staff are extremely helpful and nice though.. And my last night there, I saw this strange bug on the ceiling. Killed it with a shoe but didn't know what it was. 1st time ever seeing any though.
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August 2022 by Margaret Sonnier
Not my first time at this location, been here at least twice in the past.. Room was spacious with a desk and chair, lounger, 2 queen beds, flat screen TV, and a fridge. The TV doesn't have a guide channel you have to look at the guide provided on the desk. The fridge is very compact, not ideal for extended stay but great for a weekender. Ample counter space in the bath and additional counter space by coffee maker. Full closet and room for a folding table for appliances. Hvac works well. Housekeeping however didn't want to swap sheets when asked, I was told she wasn't assigned to my room, yet management said she was and brought the sheets themselves. Front desk and all other staff are extremely helpful and nice though.. And my last night there, I saw this strange bug on the ceiling. Killed it with a shoe but didn't know what it was. 1st time ever seeing any though.
