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February 2024 by Kristy WB
What I ordered was not what I received and then when I called up there to complain the female managergot ugly with me.
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February 2024 by Henry Pitts
Best Meatball sub anywhere!
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February 2024 by Christina Batiste
Just putting this out there so the problem is fixed. I placed an app order for a large Club on a Sub and a King's Hawaiian Sandwich combo. Picked my order up through Drive-Thru and made it home. My husband started eating his Club on a Sub and found this extremely long blonde hair that was attached to the bite in his mouth and still in the sandwich. He quickly spit it out and was to grossed out that he threw the entire sandwich away.I called the restaurant and politely asked for the manager. I told her who I was and what our order was and what had happened. She did ask did we want her to remake the sandwich. I told her No, because I know my husband and he won't be eating there again. I didn't even ask for our money back.But I'm posting this because the female managers tone didn't seem too concerned that a long hair was found in our food. Nor did she seem shocked. If she would of seemed more concerned, I would of honesty felt that she was listening and really wanted to ensure no one else would have this problem. But she was chilled and unconcerned so that's why I'm making people aware.I love Firehouse so this isn't a bashing post.
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February 2024 by Nae Miller
I absolutely love fire house subs. This is my favorite location the staff is so friendly. My subs are always fresh and my son loves to get his fireman hat. I highly recommend this place. Beats subway any day of the week.
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February 2024 by Frieda Erickson
Love Firehouse Pineville! The drive thru is so convenient. Order the Hook!
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February 2024 by Jeff
Fast and friendly service. Excellent food. I had the tuna salad sub today which was delicious. Definitely my go to lunch spot.
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February 2024 by CrowCat Review
After being open for a few short months, it seems they have lost their corporate standards, which were undoubtedly drilled into their heads during orientation and training. In this area, turnover at jobs like this is quite hight and with each new hire, standards drop. Aside from the clubs of dirt and grass all over the floor, there is an abundance of dirty tables. I walked in and stood in line behind a family who had clearly been standing in line a minute, looking at a blank space behind a computer where once would assume to find an employee taking orders. I look to my left, and the drive-through is flowing smoothly with 2 people making sandwiches in plain view of the dining room. I'm not the type to stand in a line with nothing more than a wall to look at so I asked if it was necessary to go through the drive through to order food or if there is a kiosk I can place my order with, since there is nobody behind the counter taking orders. I was told I could call ahead next time. The food is fine, it's a sandwich and chips. Do better, though.
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February 2024 by Tonya A
Took my son for a birthday lunch. Had a great experience. The food was fresh and hot, the service was prompt and friendly and the store was clean! Will definitely be returning!
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February 2024 by jeremy arceneaux
This location is Fire! Try the Pork and Slaw before it runs out!
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February 2024 by Matt Riley
Excellent customer service. Clean environment. Delicious sandwiches.
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February 2024 by Janice Valentine
I enjoyed the service and the food! 5 stars all the way!
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February 2024 by Joni Delaughter
Jeff will be the reason I come back .
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February 2024 by Anna Faust
Jeff is so awesome his customer service was exceptional and will definitely be
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February 2024 by Cicely Robinson
Fresh and Hot meals . Served in a timely manner. Also the customer service was polite and patient with me.
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February 2024 by Skaii Jones
Clean atmosphere, great service and most definitely good food. I will be coming back .
