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November 2023 by Kelli T
I have had the worst experience with this bank, specifically dealing with *** ***** the \
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November 2022 by Ethan Williams
I would like to personally thank Mrs. LaTasha Johnson-Bailey for assisting me through a very frustrating experience with a lender on a new home. She assisted me, and in my opinion went above and beyond,with getting the correct documentation needed for my wife and new born to move forward with purchasing our home. Again, thank you Mrs. LaTasha.
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October 2022 by Leroy Faducci
Worst customer service ever
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May 2022 by Ce H.
Charges $25 dollars for a replacement debit card if you loose it. $25 for a piece of plastic.
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December 2021 by shanyia watts
They never answer the phone I've called multiple times about on issue with my online banking and I still have yet to receive a call back.
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July 2021 by Jeremy Seneca
Closing time frequently changes.
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June 2021 by Anky Bonnette
The worst customer service of any financial institution. Was trying to get an issue fixed on my credit report. When I could get someone to speak to me, they were rude and acted as if I was bothering them. And I did " contact the main office ", as the typical response states. Was no help. Not only will I give a negative review every chanch I get, I will tell as many ppl who will listen about my experience
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October 2020 by Stephanie Marshall
The young lady, that waited on me was very professional and she handle all of my personal needs.
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July 2020 by Vic Mock
I personally give Essential 5 stars. I only wish Laura crappard was still with y'all. But I have one concern about a mailing we received in the mail that states WANT LOWER YOUR CURRENT AUTO NOTE PLUS 90 DAY NO PAY....well i called cause we have a vehicle currently financed through ESSENTIAL, so I'm told its only for New Auto Loans.The mailer doesn't state.That.Any we are very pleased with what yall do and we THANK YOU ALL.Right we are in the process of seeing about doing a home equity loan with ESSENTIAL and very excited about doing business with yall..
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June 2020 by Amber Riley
always helpful
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June 2020 by Russian McNair
Essential Federal Credit Union is the best place I've dealt with they are trustworthy and reliable
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January 2020 by Lowell Jones
I wish that I could give them lower then one star . But really anyone can just read all there other reviews and see that they have a serious problem.
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January 2020 by Butch Charrier
I 've been a member there for almost 10 years now .if you have any questions they"LL answer them the best way they can.
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August 2019 by Gilbert Henry
Some of the most respectable,reliable, helpful women that I have come across in the banking industry,keep up the positive altitude and nice friendly qualities
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August 2019 by Danton Mouille
Horrible customer service for a loan. Dealing with one of the 'loan officers' was horrific. They refused to contact the seller for information needed. They ran me through the meat grinder trying to get the information they needed while talking to me like i was a problem. I went to another bank form my loan with no problems. Pulling my account with this bank and will never do business with them in my lifetime. Im also a Dow employee...
