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August 2023 by Daniel Aiken
Was excited when I first began using this service because it saved me a taxi to the reptile store as I don’t drive. They claimed to deliver right to your door. First order of 1000 super worms had no issue so I doubled my subscription to twice monthly as my chickens love them. Second order about 100 came dead. Company refunded $5. Okay cool, would rather have the 100 on my next order but whatever. Next few orders were fantastic. Delivered right to my door without issue even though outside temps were 110 and higher and 99 percent of worms were alive.Then an order was made that they delivered to the post instead of my door. Emailed the company and they said it’s my responsibility to go to the post and get my product. Sorry, not happening. Didn’t pay $30 to have it shipped to my door just have them delivered to the post office, just for me to pay another $30 in cab fare to get them. When shipping is MORE than the product maybe you should ensure it gets to the shipping address or take ownership of the error when it doesn’t.Emailed the company and the response from Jackie P. was to play the victim and blame me for product sitting at the post being “wasted” and that she refuses to reissue the order and that I need to find a way to go get them from the post. This is unacceptable and not how customer service should be handled.Save yourself money and find another company to buy from, this one doesn’t care about anything other than making their money.
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August 2023 by Tiffany Neeley
I have this rating because every time here in the last few months I've tried to order the website freezes and I can't order. Last time I called to order. The worms I've gotten are amazing. My beardie loves them. If the website worked it would be 5 stars.
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August 2023 by John Z.
I order once a week from Flukers and have for a long time.. I will admit I have had some issues but mostly due to poor handling but the delivery company.. They have always taken care of the problem regardless.. I will continue to use them as my feeder supplier..
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August 2023 by Julie Eutsay
I live and North Carolina and recently every single pet store has been out of insects / worms for bearded dragons .. so I chose to outsource online. Im thrilled I chose to do this! Every single insect came alive and within 2 days. The horn worms are huge and healthy all the crickets are perfect!! I can’t thank you all enough and now I’m never buying food for my pet from petsmart again!
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August 2023 by Jimmy Chan
Ordered a couple of times from here! Very affordable prices for crickets and the shipment they come in is great! Easy to transition into a tub and keeps the bugs alive.
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August 2023 by Brandy Prentice
Customer service needs a refresher. The emails I received where not professional and blamed me for ordering out of stock items when it was an autoship.And store credit is a ridiculous policy. It's a money grab and pointless when there are serious issues happening. Why would I continue ordering just to keep dealing with this?
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August 2023 by Stefani Plate
We had ordered from them a couple of times back in 2021 during the pandemic. Out of all of our orders, less than 10% of the crickets arrived alive and all died within 2 days. When we asked for a refund after being told they would not ship without us paying for shipping again, I was told they would "do it this one time, but not again because it isn't our responsibility". Obviously I declined because I refuse to support a business with that mindset, and ordered elsewhere.With it being two years since that incident and seeing reviews looked more positive on Google and their site, I decided to try again. We ordered 100 three week old crickets and it took over a week for them to arrive. My order was on hold "processing" for five days after they had already taken my money and they did not send an email with tracking information until today--after the crickets had already been delivered.When we opened them, all but maybe 20 were dead. I contacted USPS, which was the only option available to me when selecting shipping, to find that they had also only just received it and it had been sent out this morning. So my order was sitting at Fluker's for several days without access to food or water in hot conditions. I'm not asking for a review this time as, after checking Yelp, which I should have to begin with, apparently all they do is argue with you for hours to only offer a partial refund or demand you pay for expedited shipping. Just order somewhere else.
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August 2023 by Christopher Weaver
They are the best in the business. I never have a bad experience with them best superwoms, best mealworms, best house crickets (wish they'd switch to banded), best hissers too. Choose your ship method carefully. They offer USPS but that's not a great option most of the year. It's amazing they actually sometimes reship DOAs that came via USPS. USPS has been totally gutted by dirty industy-funded legislation to destroy it so that it can be privatized, it's terrible for our country but you got no real choice anymore when shipping live animals - FedEx or UPS are your best options.
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July 2023 by Stefani P.
I had ordered from them previously three years ago for our reptiles, always getting crickets. Each order we got, regardless of outside temperature or how it was handled with delivery, our crickets have arrived dead. We had amazing service when living in PA where the mail lady would keep them in an air conditioned area and anything marked "live" would be kept at the post office in the air conditioning until we arrived for pickup, which was typically no later than 12 hours after initial attempted delivery. It never failed, more than half of our orders, if not all of it, would arrive dead. When we initially contacted them, we were told we signed off stating that we would not hold them liable for dead insects upon delivery--that should have been my first clue to stop utilizing them but I figured every facility does this --surprise, most don't. I've utilized MANY other services across the states in the last three years that do not require you to sign off on that before purchase and they refund or resend if you have proof of deaths on delivery.So anyway, we tried again this week and ordered 100 medium sized crickets. They were two days late (on Fluker's part. They had my order on hold for four days after already accepting my payment and then never sent a reminder until TODAY to let me know it had actually been sent out--after I received it. So it was almost a week late, in total, before they sent it out) and we brought them inside to check them as soon as we stepped through the door. MAYBE 24 crickets survived out of 100. When I contacted USPS, which was the company utilized for shipping, they verified they had only just received the order. So it seems like my order sat at the Fluker's location for several days without being sent out and I was sent dead crickets. Which I was made well aware the last time (three years ago) that I had to refund an order, that they would not refund again because of their policy. I do not recommend.
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June 2023 by First State Frogs
I order crickets and Meal worms on an almost weekly basis and the service has consistently been great.. Few little bumps in the road due to mail service but they always take care of any issues..
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June 2023 by Sosha M.
Best crickets ever! You can tell this place is well run. I will FOR SURE use them next time!
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June 2023 by Northstarapex84
I have been ordering crickets from them several times now and I have been very impressed. They arrive fast and are lively. I love the auto ship option also as many don't offer this option. These are for my tree frogs who I love to spoil.
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May 2023 by Stephanie Richardson
Have bought crickets here about 2 years. Price has been decent. However, my last shipment contained black ants....QUEEN AND ALL!!! Contacted flukers about it, and all they did was deny it and blame the postal service. I suspect someone intentionally placed the ants in my canister as a joke or to be petty. But flukers denies it. HORRIBLE CUSTOMER SERVICE!!!
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May 2023 by brittany malone
Customer service from Fluker's has always been great! Any issues I've experienced have been obvious shipping issues from USPS etc. I now order larger quantities and what I save by buying in bulk I spend on shipping so it equals out : ) Keep in mind that the companies we order from can't help how well the carriers treat our packages. Fluker's employees don't (and obviously can't) watch our shipments of live insects from the time it leaves their warehouse all the way until it reaches your home.
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April 2023 by Amy Kahn
Tried them instead of my usual company because shipping was cheaper, but I found out why: they don't box the crickets with any kind of heat. The box had screen sides open to the Wisconsin winter air! Most of the larger crickets survived the trip, but half of the small ones were dead. I read that they are great about sending replacements, but I probably won't order from them again.
