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November 2023 by Jim Caldwell
Two faced service writer blamed my break down on me 30 year driver to get out of warrranty (repair not recommended) here
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October 2023 by alex bourgeois
the best KW of Louisiana branch. Top notch service dept.
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August 2023 by Joe Barr
They are very reasonable and beat peterbuilts prices
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July 2023 by Action Express
They missed diagnosed my truck and sent me a cote for $9000.00 the cruise control wasn’t working in our truck and they told me I have to change the ABS harness and the part cost $4300 with the labor it’s about $9000 I couldn’t afford to pay that I just told them to check out my truck and we will come back to change it. After we took the truck driver been driving since 2 weeks without no issues nothing going on with our truck I called them back and spoke with the manager I told just to be fair because you missed diagnosed our truck return that money that you guys charged us for diagnosis $514 they didn’t even do that. PLEASE BE CAREFUL WHAT THEY TELL YOU TO CHANGE ITS ALL ABOUT THEIR BUSINESS THEY DON’T CARE ABOUT HOW MUCH YOU PAY!!!
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May 2023 by Larry Miele
Had a coolant leak inside chemical plant. They treat that like a hazmat spill. The service rep., Megan, helped me diagnose problem over the phone. The mechanic, Kevin, was able to source proper parts and be on site within an hour. After doing the necessary repair he offered to assist me in cleaning up the coolant...."making use of idle time" he said.Thanks Guys.Larry
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May 2023 by fred guedry
excellent servicethese folks actually care about my uptimeextra shout out to Red and Blondie at the desk
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May 2023 by Randall Quinn
The girls at the service desk are amazing and very helpful, never an issue dealing with them awesome customer service with them
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February 2023 by Sergio Miller
Never back again very disappointed overpriced parts all must double compared with my local kenworth dealer and top of that they charge credit card surcharge 3.5%Please do you a favor and go somewhere else
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February 2023 by Euclid Michel
I have a trucking company here in Baton Rouge and the team at Kenworth has been a large part of my success. Shay, Jason , Josh and the crew they have working here are top notch. They have always looked at my truck in a timely manner, when it needed service and kept me updated on information I needed to know. Really great people and culture here. There have been times I thought I wasn’t getting my truck back for weeks and I’ve received calls saying it was ready to go the next day or same day. Their main goal is to get their customers back on road. Happy to have these guys in Baton Rouge.
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November 2022 by Rob Wilk
Ordered a part they supposedly had in stock yesterday. Called first thing this morning and they know nothing about it until the last part of the call. Was supposed to be delivered by lunch. Apparently the part wasn't there when the guy took his lunch. No one knew anything when it came down to liability. They never called me to update me or anything. Had to pay an additional 60 bucks for a friggin Uber to pick it up myself. Between the roads and the service for 18 wheelers. Louisiana isn't where you ever want to break down. This is my second time in six months being broke down in this state and this company was just like the last few shops. They are just a bunch of crooks.
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November 2022 by Mac Knight
Kevin is awesome always a great experience with the entire team
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October 2022 by Michael Canada
Great company and professional people!
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January 2022 by K&W Homes
Best truck dealership in southern Louisiana hands down! Brandon is awesome sells rep!
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October 2021 by GaryMac
Very disappointing. Let’s start with Shay, everything out of her mouth is a lie. After sitting in a hotel for three weeks waiting on my truck. I drove the truck 250 miles and everything came apart inside my engine that they repaired. At first they said it was not there fault. Then they finally repaired everything after I took it to there Shop in Shreveport LA. This place is a waste of time and money, owner operators stay away. You can’t blame everything on the virus
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September 2021 by Sam Spade
They seem to be good people they answer the phone right away however I was never returned a phone call about a part that I was asking about. Therefore I have to give them two stars even if they were busy I should have gotten a call back. I was told that they would email someone to find out about it but never received the reply. Maybe it was just a busy day.
