Walgreens is a pharmacy and retail store that receives mixed reviews from customers. Many highlight the friendly and caring staff, praising employees like Lashondra, Alexandria, and Emily for their kindness, professionalism, and willingness to go above and beyond. Customers appreciate how staff members assist with medicines, supplies, and even help with photo orders, often offering helpful guidance and showing genuine concern for customers' needs. Several reviews mention staff members being patient, knowledgeable, and attentive, creating positive experiences, especially for those with special needs or stressful situations. For example, one customer shared how a pharmacist calmed their panic during a medication emergency, and another appreciated a pharmacy tech’s patience with coupon codes. Additionally, the store’s atmosphere is generally considered welcoming when staff are friendly and attentive. However, not all experiences are positive. Some customers report rude or dismissive behavior from pharmacy staff, with one mentioning a staff member who was unhelpful and rude, suggesting a decline in service quality at certain times. Overall, the store’s staff can be very supportive and kind, making customers feel valued, but there are instances where customer service falls short. The store’s management may need to address these issues to ensure consistent, high-quality service across the board.
It's sad when someone is standing in photo department looking for someone's order and I'm standing there and she says she can't get mine i have to wait in long line in front for someone to help me. I'm so tired of crappy service. No one has customer service anymore or don't know how to talk to someone.
November 2024
Denise who checked us in for our vaccination and Lam, the pharmacist, were very professional, knowledgeable and kind. I’d recommend them both for being great Walgreens employees.
September 2024
Confusing, need to do more surveys so close this page.
